Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Date: Thu, 12 Jan 2023 09:27:24 +0000 (UTC)

Hey Apoorv Joshi ,

You have new message(s) in this group.

Livesalesman Team

A

5576383 - parent ticket assigned to WH group, plz check

Akshay Berry

A

Manish Kumar

Hi @akshay.berry1
With respect to order id 9409650229 it's status is Order Not Accepted, Kindly advise what should action should we take here, for now advised agent to raise a child ticket to dxb team.

cancel the same

Akshay Berry

N

Akshay Berry

5576383 - parent ticket assigned to WH group, plz check

Checking

Nikhil Bishnoi

A

5573367 - parent ticket assigned

Akshay Berry

A

5567726 - no escalation done to courier team

Akshay Berry

N

Akshay Berry

5576383 - parent ticket assigned to WH group, plz check

Done.

Nikhil Bishnoi

N

Akshay Berry

cancel the same

Order cancelled.

Nikhil Bishnoi

N

Akshay Berry

5573367 - parent ticket assigned

Done

Nikhil Bishnoi

N

Akshay Berry

5567726 - no escalation done to courier team

Escalated to the courier team

Nikhil Bishnoi

M

Hi @malik.ismail @akshay.berry1

Kindly assist us on child ticket# 5451263 on a priority, Cx is keeping [email-masked] in cc.

Cx denied receiving the order id 9400285282, POD is not clear on fareye site and we are not getting any update from courier team.

Manish Kumar

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