Subject: Expected delivery date Issue
From: Apoorv Joshi <[email-masked]>
To: malik ismail <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: Nashwa Elshafey <[email-masked]>, Mohd Imran <[email-masked]>, escalations dxbteam <[email-masked]>, saurabh <[email-masked]>, Bidipta Dutta <[email-masked]>
Date: Thu, 12 Jan 2023 00:25:21 -0700 (MST)

Hi Malik/Mahmoud, 

Hope you are doing well. 

Just wanted to confirm with you if there is any way for us to see what expected delivery date does the customer see before they are placing the order. As in the below case customer came to us and mentioned that when they were placing the order under each item the delivery date for them was showing Jan 12, 2023 while after placing the order the expected delivery date changed to Jan 16, 2023. 

5573334 

Would appreciate if you could guide us through this. Thank you for your help. 

Regards, 
Apoorv