Subject: Fwd: Wrong responses on customers Chat
From: Apoorv Joshi <[email-masked]>
To: naifteni <[email-masked]>
Date: Tue, 10 Jan 2023 07:32:12 -0700 (MST)

Hi Naif, 

Please check below. 

Regards, 
Apoorv 

From: "Nashwa Elshafey" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "saurabh" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "malik ismail" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Wednesday, December 28, 2022 11:24:28 AM 
Subject: RE: Wrong responses on customers Chat 

Hi Apporv, 

Please assist in the below : 

[ https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5514155 | #5514155 ] : agent didn’t persnolaize the chat , didn’t use any empathy during the chat , didn’t assure help, didn’t build a good rapport, didn’t ask for further assistance, the conversation looked very robotic. 

Thanks, 

Nashwa