Subject: Re: Amount deducted for order number 7806490150
From: "Zeeshan Mohammad(TCS)" <[email-masked]>
To: Mohmed Ghadiyali <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Harshita Parmar <[email-masked]>, Reena Kumari <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 8 Jan 2023 11:34:59 +0000

Dear Mohmed,

Please find below benefit pay details and screenshot below.

Please help to process

Refund Amount BHD- 13.11

Received Time                                   Terminal ID             Brand ID        Authorization Code                      Action                          Currency Code                   Trans. Amount                    Result Code                            Host Response                    Mer. TrackID                            TranId                          Ref. Id                        ECI     IP Address                      UDF1                    UDF2
12/20/2022 9:49 '677950 'BENEFIT        '737206 1 - Purchase    '048    '13.11  'CAPTURED       '00     '7806490150     '202235490526575        '235411811621   '7      '88.201.58.251  'f201a323-b76c-4b95-8ef0-8cadbd791eca   'BENEFIT

Thanks & Regards,
Zeeshan

________________________________
From: Manish Kumar <[email-masked]>
Sent: Saturday, January 7, 2023 7:06 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Zeeshan Mohammad(TCS) <[email-masked]>; Apoorv Joshi <[email-masked]>; Harshita Parmar <[email-masked]>; Reena Kumari <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Re: Amount deducted for order number 7806490150

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Dear Team,

Kindly assist us to get an update on the below request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]>
To: "Zeeshan Mohammad, TCS" <[email-masked]>
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Harshita Parmar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Reena Kumari" <[email-masked]>
Sent: Friday, January 6, 2023 5:16:41 PM
Subject: Fwd: Amount deducted for order number 7806490150

Hi Zeeshan,

The customer is complaining that his account was debited against On Validation Order. Kindly assist with the refund.

Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Reena Kumari" <[email-masked]>
To: "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]>
Cc: "Apoorv Joshi" <[email-masked]>
Sent: Friday, 6 January, 2023 16:12:08
Subject: Amount deducted for order number 7806490150

Hi Team,

customer has placed the order on Dec 20, 2023 and the order number: 7806490150 has not been placed successfully as the payment from your credit card used has been unsuccessful however customer is reporting that "This amount has not been reversed or refunded to my bank account since then. My bank statements show a double debit towards Al Rashid Group, one for the unsuccessful order and one for the order I placed soon after". Please find the attachments share by customer.

Kindly look into it and do needful.

Regards,
Reena

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