Subject: [IMPORTANT]: WhatsApp Cloud API upgrade on your Freshchat account on February 8, 2022
From: Team Freshworks <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Date: Thu, 05 Jan 2023 12:48:31 +0000 (UTC)

Your Freshchat account is getting an upgrade Hello Customer, We are excited to share that your Freshchat account will get a WhatsApp Cloud API upgrade on February 8, 2023. The Cloud API upgrade allows us to implement WhatsApp Business APIs that automatically scale and adjust based on your workload. With this upgrade, your WhatsApp Business API will be directly hosted by Meta. Benefits of this upgrade: New security updates and features are available automatically on the WhatsApp Cloud API as they are released, providing the fastest route to ensuring security. With Meta's infrastructure, the Cloud API automatically scales and adjusts to handle your workload within your rate limit (messaging volume and number of WhatsApp business accounts). Meta commits commercially reasonable efforts to meet uptime goals of 99.9% at GA. WhatsApp Message Communication is secured by Signal encryption protocol for end-to-end encryption. Check out the Encryption Overview whitepaper for more details. What changes in my Freshchat account with this upgrade? This is a technical infrastructure upgrade in the backend with no change in Agent or Admin experience. The upgrade will take 5-10 minutes, during which there will be minor delays in message delivery. We aim to deliver a seamless upgrade to Cloud API. Please reach out to [email-masked] if you have any issues. Regards, Team Freshworks   Message sent by Freshworks Inc at 2950 S Delaware Street, Suite 201, San Mateo, California, USA. Don't want to receive emails from us? Manage your email preferences here. Powered by Freshworks