Subject: Re: KSA Audit
From: Apoorv Joshi <[email-masked]>
To: Nashwa Elshafey <[email-masked]>
Cc: deeksha <[email-masked]>, Mohd Imran <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Tue, 27 Dec 2022 23:03:25 -0700 (MST)

Hi Nashwa, 

Thank you very much for your feedback. 

I will check these points with her and coach her accordingly on these points. We will try our best to ensure the score card does not have that much variance. 

Thank you for your guidance and helping us. 

Regards, 
Apoorv 

From: "Nashwa Elshafey" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]> 
Sent: Tuesday, December 27, 2022 6:43:47 PM 
Subject: RE: KSA Audit 

Hi Apoorv, 

Please find my review for Safa scores. 

Since she is new we still have a variance between me and her and I believe this is due to less practice on the score card. 

However, there are small things that can be easily to rectify especially for scoring agent on the rapport and empathy. 

Thanks, 

Nashwa 

From: Nashwa Elshafey 
Sent: Tuesday, December 27, 2022 3:25 PM 
To: Apoorv Joshi <[email-masked]> 
Cc: deeksha <[email-masked]>; Mohd Imran <[email-masked]> 
Subject: RE: KSA Audit 

Hi Apoorv, 

Could you please ask safa to share the agent name as each ticket has different agents interaction. 

Thanks, 

Nashwa 

From: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 26, 2022 4:20 PM 
To: Nashwa Elshafey < [ mailto:[email-masked] | [email-masked] ] > 
Cc: deeksha < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: KSA Audit 

++ [ mailto:[email-masked] | @Nashwa Elshafey ] 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 23 December 2022 4:03 PM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: deeksha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: KSA Audit 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Imran, 

PFA KSA audit. I have attached two files, one is done by me and Safa both together during the training period for last 2 days and the other sheet has the few audits which she did by herself. 

Please let me know any feedback that you may have regarding this and we will follow your advise. 

Regards, 

Apoorv 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com