Subject: RE: Call Back Request - 6181464169
From: Ali Mkhaimer <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Saeed Khawaldeh <[email-masked]>
Cc: Mario Hisham <[email-masked]>, escalations dxbteam <[email-masked]>, Bidipta Dutta <[email-masked]>, Nour Hanayneh <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Malik Ismail <[email-masked]>
Date: Sat, 24 Dec 2022 17:50:02 +0000

Dear Apoorv,

The customer was contacted and we will follow up her case

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +966 551379140

E: mailto:[email-masked]

www.crystel.co<http://www.crystel.co/>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Apoorv Joshi [mailto:[email-masked]]
Sent: Friday, December 23, 2022 9:55 AM
To: Saeed Khawaldeh <[email-masked]>
Cc: Ali Mkhaimer <[email-masked]>; Mario Hisham <[email-masked]>; escalations dxbteam <[email-masked]>; Bidipta Dutta <[email-masked]>
Subject: Call Back Request - 6181464169

Hi Team,

Problem Statement: The customer reported that the credit is not showing on his wallet
Drop Payment Order Date : 14-11-2022
Order ID: 6181464169
Customer Contact : 0536325879

Email ID : [email-masked]<mailto:[email-masked]> - [email-masked]<mailto:[email-masked]>

Customer Name: محمد الجعيد
Assistance Required: Customer wants a call back from the Manager

Issue Description: The customer reported that the credit is not showing on his wallet, customer has been pushed back regarding the same that my credits are non transferrable however, customer requesting that he speak with a manager.

Regards,
Apoorv