Subject: LSM Automation Report - 16th Dec to 22nd Dec
From: Gaurav Yadav <[email-masked]>
To: saurabh <[email-masked]>
Cc: Bidipta Dutta <[email-masked]>, Apoorv Joshi <[email-masked]>, deeksha <[email-masked]>
Date: Fri, 23 Dec 2022 05:20:34 -0700 (MST)

Hi All, 
Given below is the LSM Automation update from 16th Dec to 22nd Dec 

Summary - December 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
	9629 		49% 		45% 		438 		

Handled Automation tickets by agent 									
									
Sum of Tickets 	Date 								
Name 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 	19-Dec-2022 	20-Dec-2022 	21-Dec-2022 	22-Dec-2022 	Grand Total 	
Mohammed yahya 	93 	51 		75 	83 	45 	86 	433 	
Safa Mursel 	9 	14 		10 	1 	7 	8 	49 	
Anas Saeed 		30 	78 	71 	62 			241 	
Aseel Qiad 		62 	96 	90 	57 	92 	77 	474 	
Rahaf Zidan 	6 		8 	5 	4 			23 	
Reem Hleel 	7 	53 	47 				3 	110 	
Zeina Sheban 	2 		8 	11 	6 	8 	6 	41 	
Leen Fandi 	7 	5 	1 			2 	3 	18 	
Marah Bishany 		1 	7 	13 	11 	10 		42 	
Pranjal Tripathi 	44 	7 		11 	25 	30 		117 	
Zaid Ahmad 	54 	10 		22 	19 	28 	56 	189 	
Grand Total 	222 	233 	245 	308 	268 	222 	239 	1737 	

									
Other % 									
									
Other % 	Date 								
Name 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 	19-Dec-2022 	20-Dec-2022 	21-Dec-2022 	22-Dec-2022 		
Mohammed yahya 	16% 	12% 		8% 	8% 	13% 	14% 		
Safa Mursel 		7% 							
Anas Saeed 		10% 	14% 	11% 	16% 				
Aseel Qiad 		6% 	9% 	4% 	11% 	14% 	13% 		
Rahaf Zidan 									
Reem Hleel 	29% 	8% 	11% 						
Zeina Sheban 									
Leen Fandi 									
Marah Bishany 									
Pranjal Tripathi 	2% 	14% 							
Zaid Ahmad 	17% 			5% 	5% 	7% 	16% 		

									
FCR % 									
									
FCR % 	Date 								
Name 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 	19-Dec-2022 	20-Dec-2022 	21-Dec-2022 	22-Dec-2022 		
Mohammed yahya 	54% 	55% 		61% 	54% 	62% 	49% 		
Safa Mursel 		7% 		10% 					
Anas Saeed 		50% 	50% 	54% 	55% 				
Aseel Qiad 		47% 	52% 	48% 	40% 	47% 	51% 		
Rahaf Zidan 									
Reem Hleel 	43% 	53% 	45% 						
Zeina Sheban 									
Leen Fandi 									
Marah Bishany 									
Pranjal Tripathi 	64% 	86% 		45% 	52% 	60% 			
Zaid Ahmad 	50% 	60% 		50% 	63% 	39% 	45% 		

DSAT by Scenario Last week(Survey received time) 									
									
Scenario 	Rated Tickets 	Dsat % 							
Account Related 	1 	100% 							
Delivery Related Outside TAT 	2 	50% 							

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Thursday, December 22, 2022 2:27:01 PM 
Subject: LSM Automation Report - 15th Dec to 21st Dec 

Hi All, 
Given below is the LSM Automation update from 15th Dec to 21st Dec . 

Summary - December 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
	9390 		49% 		45% 		447 	

Handled Automation tickets by agent 								
								
Sum of Tickets 	Date 							
Name 	15-Dec-2022 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 	19-Dec-2022 	20-Dec-2022 	21-Dec-2022 	Grand Total 
Mohammed yahya 	92 	93 	51 		75 	83 	45 	439 
Safa Mursel 	21 	9 	14 		10 	1 	7 	62 
Anas Saeed 			30 	78 	71 	62 		241 
Aseel Qiad 			62 	96 	90 	57 	92 	397 
Rahaf Zidan 	2 	6 		8 	5 	4 		25 
Reem Hleel 	4 	7 	53 	47 				111 
Zeina Sheban 	32 	2 		8 	11 	6 	8 	67 
Leen Fandi 		7 	5 	1 			2 	15 
Marah Bishany 	5 		1 	7 	13 	11 	10 	47 
Pranjal Tripathi 	59 	44 	7 		11 	25 	30 	176 
Zaid Ahmad 	69 	54 	10 		22 	19 	28 	202 
Grand Total 	284 	222 	233 	245 	308 	268 	222 	1782 

								
Other % 								
								
Other % 	Date 							
Name 	15-Dec-2022 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 	19-Dec-2022 	20-Dec-2022 	21-Dec-2022 	
Mohammed yahya 	11% 	16% 	12% 		8% 	8% 	13% 	
Safa Mursel 			7% 					
Anas Saeed 			10% 	14% 	11% 	16% 		
Aseel Qiad 			6% 	9% 	4% 	11% 	14% 	
Rahaf Zidan 								
Reem Hleel 		29% 	8% 	11% 				
Zeina Sheban 	19% 							
Leen Fandi 								
Marah Bishany 								
Pranjal Tripathi 		2% 	14% 					
Zaid Ahmad 	7% 	17% 			5% 	5% 	7% 	

								
FCR % 								
								
FCR % 	Date 							
Name 	15-Dec-2022 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 	19-Dec-2022 	20-Dec-2022 	21-Dec-2022 	
Mohammed yahya 	65% 	54% 	55% 		61% 	53% 	51% 	
Safa Mursel 			7% 		10% 			
Anas Saeed 			50% 	50% 	54% 	45% 		
Aseel Qiad 			47% 	52% 	48% 	44% 	41% 	
Rahaf Zidan 								
Reem Hleel 		43% 	53% 	47% 				
Zeina Sheban 	31% 							
Leen Fandi 								
Marah Bishany 								
Pranjal Tripathi 	53% 	64% 	86% 		45% 	48% 	57% 	
Zaid Ahmad 	51% 	48% 	60% 		50% 	47% 	43% 	

DSAT by Scenario Last week(Survey received time) 								
								
Scenario 	Rated Tickets 	Dsat % 						
Account Related 	1 	100% 						
Delivery Related Outside TAT 	2 	50% 						
								
CSAT % 								
								
C-Sat 	Date 							
Name 	15-Dec-2022 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 	19-Dec-2022 	20-Dec-2022 	21-Dec-2022 	
Mohammed yahya 								
Safa Mursel 								
Anas Saeed 								
Aseel Qiad 								
Rahaf Zidan 								
Reem Hleel 								
Zeina Sheban 								
Leen Fandi 								
Marah Bishany 								
Pranjal Tripathi 								
Zaid Ahmad 	100% 							

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Wednesday, December 21, 2022 3:24:32 PM 
Subject: LSM Automation Report - 14th Dec to 20th Dec 

Hi All, 
Given below is the LSM Automation update from 14th Dec to 20th Dec . 

Summary - December 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
	9168 		49% 		45% 		458 	

Handled Automation tickets by agent 								
								
Sum of Tickets 	Date 							
Name 	14-Dec-2022 	15-Dec-2022 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 	19-Dec-2022 	20-Dec-2022 	Grand Total 
Mohammed yahya 	86 	92 	93 	51 		75 	83 	480 
Safa Mursel 	21 	21 	9 	14 		10 	1 	76 
Anas Saeed 				30 	78 	71 	62 	241 
Aseel Qiad 	138 			62 	96 	90 	57 	443 
Rahaf Zidan 		2 	6 		8 	5 	4 	25 
Reem Hleel 	2 	4 	7 	53 	47 			113 
Zeina Sheban 	6 	32 	2 		8 	11 	6 	65 
Leen Fandi 	9 		7 	5 	1 			22 
Marah Bishany 	19 	5 		1 	7 	13 	11 	56 
Pranjal Tripathi 	52 	59 	44 	7 		11 	25 	198 
Zaid Ahmad 	61 	69 	54 	10 		22 	19 	235 
Grand Total 	394 	284 	222 	233 	245 	308 	268 	1954 

								
Other % 								
								
Other % 	Date 							
Name 	14-Dec-2022 	15-Dec-2022 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 	19-Dec-2022 	20-Dec-2022 	
Mohammed yahya 	8% 	11% 	16% 	12% 		8% 	8% 	
Safa Mursel 				7% 				
Anas Saeed 				10% 	14% 	11% 	16% 	
Aseel Qiad 	15% 			6% 	9% 	4% 	11% 	
Rahaf Zidan 								
Reem Hleel 			29% 	8% 	11% 			
Zeina Sheban 		19% 						
Leen Fandi 								
Marah Bishany 								
Pranjal Tripathi 	2% 		2% 	14% 				
Zaid Ahmad 	2% 	7% 	17% 			5% 	5% 	

								
FCR % 								
								
FCR % 	Date 							
Name 	14-Dec-2022 	15-Dec-2022 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 	19-Dec-2022 	20-Dec-2022 	
Mohammed yahya 	59% 	65% 	54% 	55% 		61% 	46% 	
Safa Mursel 				7% 		10% 		
Anas Saeed 				50% 	50% 	49% 	44% 	
Aseel Qiad 	50% 			45% 	51% 	47% 	39% 	
Rahaf Zidan 								
Reem Hleel 			43% 	53% 	47% 			
Zeina Sheban 		31% 						
Leen Fandi 								
Marah Bishany 								
Pranjal Tripathi 	50% 	53% 	64% 	86% 		27% 	48% 	
Zaid Ahmad 	62% 	51% 	48% 	60% 		50% 	47% 	

CSAT % 								
								
C-Sat 	Date 							
Name 	14-Dec-2022 	15-Dec-2022 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 	19-Dec-2022 	20-Dec-2022 	
Mohammed yahya 								
Safa Mursel 								
Anas Saeed 								
Aseel Qiad 								
Rahaf Zidan 								
Reem Hleel 								
Zeina Sheban 								
Leen Fandi 								
Marah Bishany 								
Pranjal Tripathi 								
Zaid Ahmad 		100% 						

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Tuesday, December 20, 2022 2:37:47 PM 
Subject: LSM Automation Report - 13th Dec to 19th Dec 

Hi Sir, 

Given below is the DSat Data for the past one month 

Total rated tickets in last 1 month after Bot response 	119 
Count of Tickets having Dsat in last 1 month after Bot response 	37 
Scenarios 	Dsat % 	Tickets Rated 
Other 	37.93% 	29 
Delivery Related Outside TAT 	30.77% 	26 
Returns and Refund 	26.92% 	26 
Click & Collect 	25.00% 	8 
LMG 	20.00% 	5 
Delivery Related Within TAT 	25.00% 	4 
Account Related 	75.00% 	4 
Wrong Item Delivered 	0.00% 	4 
Cancellation 	0.00% 	3 
Partial Delivery 	33.33% 	3 
Promo/Gift Card 	50.00% 	2 
Order Not Found 	50.00% 	2 
Damaged Delivery 	50.00% 	2 
Nil Pick 	0.00% 	1 

Dec - Summary 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
	8900 		50% 		45% 		468 		

Handled Automation tickets by agent 									
									
Sum of Tickets 	Date 								
Name 	13-Dec-2022 	14-Dec-2022 	15-Dec-2022 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 	19-Dec-2022 	Grand Total 	
Mohammed yahya 	132 	86 	92 	93 	51 		75 	529 	
Safa Mursel 	18 	21 	21 	9 	14 		10 	93 	
Anas Saeed 					30 	78 	71 	179 	
Aseel Qiad 	139 	138 			62 	96 	90 	525 	
Rahaf Zidan 	5 		2 	6 		8 	5 	26 	
Reem Hleel 		2 	4 	7 	53 	47 		113 	
Zeina Sheban 	8 	6 	32 	2 		8 	11 	67 	
Leen Fandi 	1 	9 		7 	5 	1 		23 	
Marah Bishany 	2 	19 	5 		1 	7 	13 	47 	
Pranjal Tripathi 	24 	52 	59 	44 	7 		11 	197 	
Zaid Ahmad 	37 	61 	69 	54 	10 		22 	253 	
Grand Total 	366 	394 	284 	222 	233 	245 	308 	2052 	

									
Other % 									
									
Other % 	Date 								
Name 	13-Dec-2022 	14-Dec-2022 	15-Dec-2022 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 	19-Dec-2022 		
Mohammed yahya 	11% 	8% 	11% 	16% 	12% 		8% 		
Safa Mursel 					7% 				
Anas Saeed 					10% 	14% 	11% 		
Aseel Qiad 	12% 	15% 			6% 	9% 	4% 		
Rahaf Zidan 									
Reem Hleel 				29% 	8% 	11% 			
Zeina Sheban 			19% 						
Leen Fandi 									
Marah Bishany 									
Pranjal Tripathi 	13% 	2% 		2% 	14% 				
Zaid Ahmad 	3% 	2% 	7% 	17% 			5% 		

									
FCR % 									
									
FCR % 	Date 								
Name 	13-Dec-2022 	14-Dec-2022 	15-Dec-2022 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 	19-Dec-2022 		
Mohammed yahya 	59% 	58% 	64% 	54% 	55% 		53% 		
Safa Mursel 					7% 		10% 		
Anas Saeed 					50% 	51% 	51% 		
Aseel Qiad 	47% 	49% 			45% 	51% 	33% 		
Rahaf Zidan 									
Reem Hleel 				29% 	51% 	47% 			
Zeina Sheban 			34% 						
Leen Fandi 									
Marah Bishany 									
Pranjal Tripathi 	38% 	50% 	53% 	64% 	86% 		18% 		
Zaid Ahmad 	59% 	61% 	51% 	48% 	60% 		50% 		

									
CSAT % 									
									
C-Sat 	Date 								
Name 	13-Dec-2022 	14-Dec-2022 	15-Dec-2022 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 	19-Dec-2022 		
Mohammed yahya 	50% 								
Safa Mursel 	100% 								
Anas Saeed 									
Aseel Qiad 	100% 								
Rahaf Zidan 									
Reem Hleel 									
Zeina Sheban 									
Leen Fandi 									
Marah Bishany 									
Pranjal Tripathi 									
Zaid Ahmad 	100% 		100% 						

From: "saurabh" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Monday, December 19, 2022 1:56:53 PM 
Subject: Re: LSM Automation Report - 12th Dec to 18th Dec 

Hi Gaurav, 

For the reports where we have DSATS in automation, 

I need to know: 

    1. How many tickets had DSATs directly after Bot Response and not after an agent response 
    2. DSAT percentage by the scenarios 
Kindly share this data 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Gaurav Yadav <[email-masked]> 
Sent: 19 December 2022 1:51 PM 
To: Saurabh Dadu <[email-masked]>; Bidipta Dutta <[email-masked]>; Apoorv Joshi <[email-masked]> 
Cc: Deeksha Dadu <[email-masked]> 
Subject: LSM Automation Report - 12th Dec to 18th Dec 
Hi All, 
Given below is the LSM Automation update from 12th Dec to 18th Dec . 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
		8592 		48% 		44% 		477 		

	Handled Automation tickets by agent 									
										
	Sum of Tickets 	Date 								
	Name 	12-Dec-2022 	13-Dec-2022 	14-Dec-2022 	15-Dec-2022 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 	Grand Total 	
	Mohammed yahya 	125 	132 	86 	92 	93 	51 		579 	
	Safa Mursel 		18 	21 	21 	9 	14 		83 	
	Anas Saeed 						30 	78 	108 	
	Aseel Qiad 	145 	139 	138 			62 	96 	580 	
	Rahaf Zidan 	22 	5 		2 	6 		8 	43 	
	Reem Hleel 	3 		2 	4 	7 	53 	47 	116 	
	Zeina Sheban 	12 	8 	6 	32 	2 		8 	68 	
	Leen Fandi 	4 	1 	9 		7 	5 	1 	27 	
	Marah Bishany 	10 	2 	19 	5 		1 	7 	44 	
	Pranjal Tripathi 	35 	24 	52 	59 	44 	7 		221 	
	Zaid Ahmad 	29 	37 	61 	69 	54 	10 		260 	
	Grand Total 	385 	366 	394 	284 	222 	233 	245 	2129 	

										
	Other % 									
										
	Other % 	Date 								
	Name 	12-Dec-2022 	13-Dec-2022 	14-Dec-2022 	15-Dec-2022 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 		
	Mohammed yahya 	9% 	11% 	8% 	11% 	16% 	12% 			
	Safa Mursel 						7% 			
	Anas Saeed 						10% 	14% 		
	Aseel Qiad 	10% 	12% 	15% 			6% 	9% 		
	Rahaf Zidan 	5% 								
	Reem Hleel 					29% 	8% 	11% 		
	Zeina Sheban 				19% 					
	Leen Fandi 									
	Marah Bishany 									
	Pranjal Tripathi 		13% 	2% 		2% 	14% 			
	Zaid Ahmad 		3% 	2% 	7% 	17% 				

										
	FCR % 									
										
	FCR % 	Date 								
	Name 	12-Dec-2022 	13-Dec-2022 	14-Dec-2022 	15-Dec-2022 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 		
	Mohammed yahya 	56% 	59% 	58% 	64% 	55% 	57% 			
	Safa Mursel 						7% 			
	Anas Saeed 						43% 	41% 		
	Aseel Qiad 	48% 	47% 	49% 			35% 	45% 		
	Rahaf Zidan 	41% 								
	Reem Hleel 					29% 	45% 	38% 		
	Zeina Sheban 				34% 					
	Leen Fandi 									
	Marah Bishany 									
	Pranjal Tripathi 	51% 	38% 	50% 	53% 	64% 	57% 			
	Zaid Ahmad 	48% 	59% 	61% 	51% 	48% 	50% 			

										
	CSAT % 									
										
	C-Sat 	Date 								
	Name 	12-Dec-2022 	13-Dec-2022 	14-Dec-2022 	15-Dec-2022 	16-Dec-2022 	17-Dec-2022 	18-Dec-2022 		
	Mohammed yahya 	100% 	50% 		50% 	50% 	50% 			
	Safa Mursel 		100% 				50% 			
	Anas Saeed 							100% 		
	Aseel Qiad 	100% 	100% 	75% 			25% 	50% 		
	Rahaf Zidan 									
	Reem Hleel 					100% 				
	Zeina Sheban 			100% 						
	Leen Fandi 									
	Marah Bishany 									
	Pranjal Tripathi 									
	Zaid Ahmad 		100% 	100% 	67% 					

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Friday, December 16, 2022 4:02:51 PM 
Subject: LSM Automation Report - 9th Dec to 15th Dec 

Hi All, 
Given below is the LSM Automation update from 9th Dec to 15th Dec . 

	Summary - December 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
		7892 		50% 		44% 		526 		

	Handled Automation tickets by agent 									
										
	Sum of Tickets 	Date 								
	Name 	09-Dec-2022 	10-Dec-2022 	11-Dec-2022 	12-Dec-2022 	13-Dec-2022 	14-Dec-2022 	15-Dec-2022 	Grand Total 	
	Mohammed yahya 	60 	64 	9 	125 	132 	86 	92 	568 	
	Safa Mursel 	81 	30 			18 	21 	21 	171 	
	Anas Saeed 	100 	25 	79 					204 	
	Aseel Qiad 		179 	105 	145 	139 	138 		706 	
	Rahaf Zidan 	56 	33 	55 	22 	5 		2 	173 	
	Reem Hleel 	32 	24 	61 	3 		2 	4 	126 	
	Zeina Sheban 	22 		47 	12 	8 	6 	32 	127 	
	Leen Fandi 	26 	1 	15 	4 	1 	9 		56 	
	Marah Bishany 		1 	6 	10 	2 	19 	5 	43 	
	Pranjal Tripathi 	21 			35 	24 	52 	59 	191 	
	Zaid Ahmad 	33 			29 	37 	61 	69 	229 	
	Grand Total 	431 	357 	377 	385 	366 	394 	284 	2594 	

										
	Other % 									
										
	Other % 	Date 								
	Name 	09-Dec-2022 	10-Dec-2022 	11-Dec-2022 	12-Dec-2022 	13-Dec-2022 	14-Dec-2022 	15-Dec-2022 		
	Mohammed yahya 	15% 	14% 	33% 	9% 	11% 	8% 	11% 		
	Safa Mursel 									
	Anas Saeed 	15% 	12% 	19% 						
	Aseel Qiad 		12% 	10% 	10% 	12% 	15% 			
	Rahaf Zidan 		3% 	9% 	5% 					
	Reem Hleel 		4% 	8% 						
	Zeina Sheban 			23% 				19% 		
	Leen Fandi 									
	Marah Bishany 									
	Pranjal Tripathi 					13% 	2% 			
	Zaid Ahmad 	9% 				3% 	2% 	7% 		

										
	FCR % 									
										
	FCR % 	Date 								
	Name 	09-Dec-2022 	10-Dec-2022 	11-Dec-2022 	12-Dec-2022 	13-Dec-2022 	14-Dec-2022 	15-Dec-2022 		
	Mohammed yahya 	47% 	48% 	33% 	56% 	60% 	53% 	52% 		
	Safa Mursel 									
	Anas Saeed 	43% 	48% 	57% 						
	Aseel Qiad 		53% 	53% 	48% 	45% 	49% 			
	Rahaf Zidan 	41% 	52% 	55% 	41% 					
	Reem Hleel 		71% 	49% 						
	Zeina Sheban 			36% 				19% 		
	Leen Fandi 			47% 						
	Marah Bishany 									
	Pranjal Tripathi 	52% 			51% 	38% 	37% 	46% 		
	Zaid Ahmad 	42% 			48% 	59% 	52% 	39% 		

										
	CSAT % 									
										
	C-Sat 	Date 								
	Name 	09-Dec-2022 	10-Dec-2022 	11-Dec-2022 	12-Dec-2022 	13-Dec-2022 	14-Dec-2022 	15-Dec-2022 		
	Mohammed yahya 	100% 			100% 	67% 				
	Safa Mursel 									
	Anas Saeed 	100% 	100% 							
	Aseel Qiad 		100% 	100% 	100% 					
	Rahaf Zidan 	100% 		100% 						
	Reem Hleel 			100% 						
	Zeina Sheban 									
	Leen Fandi 									
	Marah Bishany 									
	Pranjal Tripathi 									
	Zaid Ahmad 							100% 		

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Thursday, December 15, 2022 4:02:54 PM 
Subject: LSM Automation Report - 8th Dec to 14th Dec 

Hi All, 
Given below is the LSM Automation update from 8th Dec to 14th Dec . 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
		7608 		50% 		43% 		543 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	08-Dec-2022 	09-Dec-2022 	10-Dec-2022 	11-Dec-2022 	12-Dec-2022 	13-Dec-2022 	14-Dec-2022 	Grand Total 
	Mohammed yahya 	169 	60 	64 	9 	125 	132 	86 	645 
	Safa Mursel 	36 	81 	30 			18 	21 	186 
	Anas Saeed 	123 	100 	25 	79 				327 
	Aseel Qiad 	137 		179 	105 	145 	139 	138 	843 
	Rahaf Zidan 	53 	56 	33 	55 	22 	5 		224 
	Reem Hleel 	47 	32 	24 	61 	3 		2 	169 
	Zeina Sheban 	13 	22 		47 	12 	8 	6 	108 
	Leen Fandi 		26 	1 	15 	4 	1 	9 	56 
	Marah Bishany 	27 		1 	6 	10 	2 	19 	65 
	Pranjal Tripathi 	18 	21 			35 	24 	52 	150 
	Zaid Ahmad 	16 	33 			29 	37 	61 	176 
	Grand Total 	639 	431 	357 	377 	385 	366 	394 	2949 

									
	Other % 								
									
	Other % 	Date 							
	Name 	08-Dec-2022 	09-Dec-2022 	10-Dec-2022 	11-Dec-2022 	12-Dec-2022 	13-Dec-2022 	14-Dec-2022 	
	Mohammed yahya 	11% 	15% 	14% 	33% 	9% 	11% 	8% 	
	Safa Mursel 								
	Anas Saeed 	7% 	15% 	12% 	19% 				
	Aseel Qiad 	13% 		12% 	10% 	10% 	12% 	15% 	
	Rahaf Zidan 			3% 	9% 	5% 			
	Reem Hleel 			4% 	8% 				
	Zeina Sheban 				23% 				
	Leen Fandi 								
	Marah Bishany 								
	Pranjal Tripathi 	6% 					13% 	2% 	
	Zaid Ahmad 	6% 	9% 				3% 	2% 	

									
	FCR % 								
									
	Sum of FCR % 	Date 							
	Name 	08-Dec-2022 	09-Dec-2022 	10-Dec-2022 	11-Dec-2022 	12-Dec-2022 	13-Dec-2022 	14-Dec-2022 	
	Mohammed yahya 	54% 	47% 	48% 	33% 	56% 	50% 	44% 	
	Safa Mursel 								
	Anas Saeed 	59% 	43% 	48% 	57% 				
	Aseel Qiad 	51% 		53% 	53% 	48% 	37% 	41% 	
	Rahaf Zidan 	30% 	41% 	52% 	55% 	41% 			
	Reem Hleel 	11% 		71% 	49% 				
	Zeina Sheban 				36% 				
	Leen Fandi 				47% 				
	Marah Bishany 								
	Pranjal Tripathi 	56% 	52% 			37% 	38% 	38% 	
	Zaid Ahmad 	38% 	42% 			48% 	41% 	44% 	

									
	CSAT % 								
									
	Sum of C-Sat 	Date 							
	Name 	08-Dec-2022 	09-Dec-2022 	10-Dec-2022 	11-Dec-2022 	12-Dec-2022 	13-Dec-2022 	14-Dec-2022 	
	Mohammed yahya 		100% 			100% 	67% 		
	Safa Mursel 								
	Anas Saeed 		100% 	100% 					
	Aseel Qiad 	50% 		100% 	100% 	100% 	100% 		
	Rahaf Zidan 		100% 		100% 				
	Reem Hleel 				100% 				
	Zeina Sheban 								
	Leen Fandi 								
	Marah Bishany 								
	Pranjal Tripathi 								
	Zaid Ahmad 						100% 		

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Wednesday, December 14, 2022 1:46:14 PM 
Subject: LSM Automation Report - 7th Dec to 13th Dec 

Hi All, 
Given below is the LSM Automation update from 7th Dec to 13th Dec . 

	Summary Dec 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
		7214 		50% 		44% 		555 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	07-Dec-2022 	08-Dec-2022 	09-Dec-2022 	10-Dec-2022 	11-Dec-2022 	12-Dec-2022 	13-Dec-2022 	Grand Total 
	Mohammed yahya 	139 	169 	60 	64 	9 	125 	132 	698 
	Safa Mursel 	54 	36 	81 	30 			18 	219 
	Anas Saeed 	140 	123 	100 	25 	79 			467 
	Aseel Qiad 	143 	137 		179 	105 	145 	139 	848 
	Rahaf Zidan 		53 	56 	33 	55 	22 	5 	224 
	Reem Hleel 	13 	47 	32 	24 	61 	3 		180 
	Zeina Sheban 	13 	13 	22 		47 	12 	8 	115 
	Leen Fandi 	21 		26 	1 	15 	4 	1 	68 
	Marah Bishany 	26 	27 		1 	6 	10 	2 	72 
	Pranjal Tripathi 	35 	18 	21 			35 	24 	133 
	Zaid Ahmad 	39 	16 	33 			29 	37 	154 
	Grand Total 	623 	639 	431 	357 	377 	385 	366 	3178 

									
	Other % 								
									
	Other % 	Date 							
	Name 	07-Dec-2022 	08-Dec-2022 	09-Dec-2022 	10-Dec-2022 	11-Dec-2022 	12-Dec-2022 	13-Dec-2022 	
	Mohammed yahya 	8% 	11% 	15% 	14% 	33% 	9% 	11% 	
	Safa Mursel 								
	Anas Saeed 	10% 	7% 	15% 	12% 	19% 			
	Aseel Qiad 	19% 	13% 		12% 	10% 	10% 	12% 	
	Rahaf Zidan 				3% 	9% 	5% 		
	Reem Hleel 				4% 	8% 			
	Zeina Sheban 					23% 			
	Leen Fandi 								
	Marah Bishany 								
	Pranjal Tripathi 		6% 					13% 	
	Zaid Ahmad 	3% 	6% 	9% 				3% 	

									
	FCR % 								
									
	Sum of FCR % 	Date 							
	Name 	07-Dec-2022 	08-Dec-2022 	09-Dec-2022 	10-Dec-2022 	11-Dec-2022 	12-Dec-2022 	13-Dec-2022 	
	Mohammed yahya 	66% 	54% 	47% 	48% 	33% 	56% 	50% 	
	Safa Mursel 								
	Anas Saeed 	59% 	59% 	43% 	48% 	57% 			
	Aseel Qiad 	42% 	51% 		53% 	53% 	48% 	37% 	
	Rahaf Zidan 		30% 	41% 	52% 	55% 	41% 		
	Reem Hleel 		11% 		71% 	49% 			
	Zeina Sheban 					36% 			
	Leen Fandi 					47% 			
	Marah Bishany 								
	Pranjal Tripathi 	66% 	56% 	52% 			37% 	38% 	
	Zaid Ahmad 	62% 	38% 	42% 			48% 	41% 	

									
	CSAT % 								
									
	Sum of C-Sat 	Date 							
	Name 	07-Dec-2022 	08-Dec-2022 	09-Dec-2022 	10-Dec-2022 	11-Dec-2022 	12-Dec-2022 	13-Dec-2022 	
	Mohammed yahya 			100% 			100% 	67% 	
	Safa Mursel 								
	Anas Saeed 	100% 		100% 	100% 				
	Aseel Qiad 	60% 	50% 		100% 	100% 	100% 	100% 	
	Rahaf Zidan 			100% 		100% 			
	Reem Hleel 					100% 			
	Zeina Sheban 								
	Leen Fandi 								
	Marah Bishany 								
	Pranjal Tripathi 								
	Zaid Ahmad 							100% 	

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Wednesday, November 30, 2022 12:17:40 PM 
Subject: LSM Automation Report - 23rd Nov to 29th Nov 

Hi All, 
Given below is the LSM Automation update from 23rd Nov to 29th Nov. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
		17859 		59% 		48% 		616 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	23-Nov-2022 	24-Nov-2022 	25-Nov-2022 	26-Nov-2022 	27-Nov-2022 	28-Nov-2022 	29-Nov-2022 	Grand Total 
	Mohammed yahya 	143 	172 	167 	135 	4 	139 	146 	906 
	Rossana Rass 		6 	8 		10 	24 	1 	49 
	Safa Mursel 	36 	81 		27 	68 	60 	39 	311 
	Anas Saeed 	151 	142 	172 	50 	107 	181 	157 	960 
	Aseel Qiad 	175 	172 		185 	183 	145 	178 	1038 
	Rahaf Zidan 	64 	98 	75 	102 	98 	55 	70 	562 
	Reem Hleel 	83 	137 	92 	137 	124 	83 		656 
	Zeina Sheban 	65 	10 	24 	51 	50 	26 	26 	252 
	Leen Fandi 	47 	15 	27 	46 	44 	19 	46 	244 
	Marah Bishany 	18 	8 	27 	36 	51 	40 	40 	220 
	Reena kumari 						1 		1 
	Shahbaz Khan 						1 	37 	38 
	Zaid Ahmad 							38 	38 
	Grand Total 	782 	841 	592 	769 	739 	774 	778 	5275 
									
	Other % 								
									
	Other % 	Date 							
	Name 	23-Nov-2022 	24-Nov-2022 	25-Nov-2022 	26-Nov-2022 	27-Nov-2022 	28-Nov-2022 	29-Nov-2022 	
	Mohammed yahya 	8% 	3% 	9% 	13% 	25% 	10% 	12% 	
	Rossana Rass 								
	Safa Mursel 					9% 			
	Anas Saeed 		8% 	13% 	12% 	12% 	14% 	8% 	
	Aseel Qiad 	5% 	15% 		8% 	9% 	17% 	15% 	
	Rahaf Zidan 	3% 	9% 	9% 	5% 	12% 		6% 	
	Reem Hleel 	1% 	5% 	7% 	9% 	10% 	2% 		
	Zeina Sheban 				4% 	8% 			
	Leen Fandi 				4% 			2% 	
	Marah Bishany 					2% 			
	Reena kumari 								
	Shahbaz Khan 								
	Zaid Ahmad 							5% 	
									
	FCR % 								
									
	FCR % 	Date 							
	Name 	23-Nov-2022 	24-Nov-2022 	25-Nov-2022 	26-Nov-2022 	27-Nov-2022 	28-Nov-2022 	29-Nov-2022 	
	Mohammed yahya 	52% 	62% 	54% 	56% 	50% 	64% 	40% 	
	Rossana Rass 								
	Safa Mursel 	25% 	22% 			21% 	30% 		
	Anas Saeed 	61% 	56% 	50% 	42% 	62% 	40% 	42% 	
	Aseel Qiad 	53% 	50% 		55% 	40% 	29% 	40% 	
	Rahaf Zidan 	25% 	58% 	51% 	61% 	56% 	45% 	41% 	
	Reem Hleel 	49% 	54% 	61% 	53% 	53% 	57% 		
	Zeina Sheban 				24% 	30% 			
	Leen Fandi 	17% 			35% 	36% 		46% 	
	Marah Bishany 					24% 			
	Reena kumari 								
	Shahbaz Khan 							49% 	
	Zaid Ahmad 							53% 	
									
	CSAT % 								
									
	C-Sat 	Date 							
	Name 	23-Nov-2022 	24-Nov-2022 	25-Nov-2022 	26-Nov-2022 	27-Nov-2022 	28-Nov-2022 	29-Nov-2022 	
	Mohammed yahya 	50% 	43% 	75% 	33% 		100% 	100% 	
	Rossana Rass 								
	Safa Mursel 		100% 			50% 	100% 		
	Anas Saeed 		50% 	100% 	100% 	50% 	67% 	67% 	
	Aseel Qiad 	67% 	50% 		75% 	33% 		75% 	
	Rahaf Zidan 		50% 	33% 	100% 	67% 	100% 		
	Reem Hleel 	100% 	100% 		75% 	100% 			
	Zeina Sheban 				100% 				
	Leen Fandi 				100% 				
	Marah Bishany 							100% 	
	Reena kumari 								
	Shahbaz Khan 								
	Zaid Ahmad 								

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Tuesday, November 29, 2022 12:38:20 PM 
Subject: LSM Automation Report - 22nd Nov to 28th Nov 

Hi All, 
Given below is the LSM Automation update from 22nd Nov to 28th Nov. 

	
Summary - November 
	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
		17079 		58% 		48% 		610 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	22-Nov-2022 	23-Nov-2022 	24-Nov-2022 	25-Nov-2022 	26-Nov-2022 	27-Nov-2022 	28-Nov-2022 	Grand Total 
	Mohammed yahya 	141 	143 	172 	167 	135 	4 	139 	901 
	Rossana Rass 	52 		6 	8 		10 	24 	100 
	Safa Mursel 	74 	36 	81 		27 	68 	60 	346 
	Anas Saeed 	172 	151 	142 	172 	50 	107 	181 	975 
	Aseel Qiad 	153 	175 	172 		185 	183 	145 	1013 
	Rahaf Zidan 	77 	64 	98 	75 	102 	98 	55 	569 
	Reem Hleel 	114 	83 	137 	92 	137 	124 	83 	770 
	Zeina Sheban 		65 	10 	24 	51 	50 	26 	226 
	Leen Fandi 	84 	47 	15 	27 	46 	44 	19 	282 
	Marah Bishany 		18 	8 	27 	36 	51 	40 	180 
	Grand Total 	867 	782 	841 	592 	769 	739 	772 	5362 
	Other % 								
									
	Other % 	Date 							
	Name 	22-Nov-2022 	23-Nov-2022 	24-Nov-2022 	25-Nov-2022 	26-Nov-2022 	27-Nov-2022 	28-Nov-2022 	
	Mohammed yahya 	10% 	8% 	3% 	9% 	13% 	25% 	10% 	
	Rossana Rass 	21% 							
	Safa Mursel 	4% 					9% 		
	Anas Saeed 	10% 		8% 	13% 	12% 	12% 	14% 	
	Aseel Qiad 	9% 	5% 	15% 		8% 	9% 	17% 	
	Rahaf Zidan 	13% 	3% 	9% 	9% 	5% 	12% 		
	Reem Hleel 	2% 	1% 	5% 	7% 	9% 	10% 	2% 	
	Zeina Sheban 					4% 	8% 		
	Leen Fandi 	4% 				4% 			
	Marah Bishany 						2% 		
									
	FCR % 								
									
	FCR % 	Date 							
	Name 	22-Nov-2022 	23-Nov-2022 	24-Nov-2022 	25-Nov-2022 	26-Nov-2022 	27-Nov-2022 	28-Nov-2022 	
	Mohammed yahya 	55% 	52% 	62% 	54% 	56% 	25% 	51% 	
	Rossana Rass 	31% 							
	Safa Mursel 	50% 	25% 	22% 			16% 	22% 	
	Anas Saeed 	51% 	61% 	56% 	51% 	44% 	62% 	40% 	
	Aseel Qiad 	51% 	53% 	50% 		56% 	40% 	22% 	
	Rahaf Zidan 	51% 	25% 	58% 	49% 	61% 	50% 	35% 	
	Reem Hleel 	52% 	49% 	54% 	61% 	53% 	48% 	53% 	
	Zeina Sheban 					24% 	22% 		
	Leen Fandi 	56% 	17% 			35% 	27% 		
	Marah Bishany 						20% 		
									
	CSAT % 								
									
	C-Sat 	Date 							
	Name 	22-Nov-2022 	23-Nov-2022 	24-Nov-2022 	25-Nov-2022 	26-Nov-2022 	27-Nov-2022 	28-Nov-2022 	
	Mohammed yahya 	25% 	50% 	50% 	67% 			100% 	
	Rossana Rass 	50% 							
	Safa Mursel 			100% 			50% 	100% 	
	Anas Saeed 	33% 			100% 	100% 	50% 	50% 	
	Aseel Qiad 		67% 	40% 		75% 	33% 		
	Rahaf Zidan 	67% 		100% 	50% 		50% 		
	Reem Hleel 	100% 		100% 		75% 	100% 		
	Zeina Sheban 					100% 			
	Leen Fandi 					100% 			
	Marah Bishany 								

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Saturday, November 26, 2022 11:37:47 AM 
Subject: LSM Automation Report - 19th Nov to 25th Nov 

Hi All, 
Given below is the LSM Automation update from 19th Nov to 25th Nov. 

		Total Tickets done 		

		Avg tickets per day 	
		14797 		

		617 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	19-Nov-2022 	20-Nov-2022 	21-Nov-2022 	22-Nov-2022 	23-Nov-2022 	24-Nov-2022 	25-Nov-2022 	Grand Total 
	Mohammed yahya 	130 	15 	129 	141 	143 	172 	167 	897 
	Rossana Rass 		100 	41 	52 		6 	8 	207 
	Safa Mursel 	120 	123 	51 	74 	36 	81 		485 
	Anas Saeed 	20 	122 	141 	172 	151 	142 	172 	920 
	Aseel Qiad 	153 	141 	140 	153 	175 	172 		934 
	Rahaf Zidan 	51 	45 	66 	77 	64 	98 	75 	476 
	Reem Hleel 	70 	78 	106 	114 	83 	137 	92 	680 
	Zeina Sheban 	55 	73 	26 		65 	10 	24 	253 
	Leen Fandi 	45 	48 	27 	84 	47 	15 	27 	293 
	Marah Bishany 	1 	30 	24 		18 	8 	27 	108 
	Grand Total 	645 	775 	751 	867 	782 	841 	592 	5253 
	Other % 								
									
	Other % 	Date 							
	Name 	19-Nov-2022 	20-Nov-2022 	21-Nov-2022 	22-Nov-2022 	23-Nov-2022 	24-Nov-2022 	25-Nov-2022 	
	Mohammed yahya 	8% 	13% 	9% 	10% 	8% 	3% 	9% 	
	Rossana Rass 		17% 	7% 	21% 				
	Safa Mursel 	15% 	15% 	10% 	4% 				
	Anas Saeed 	10% 	10% 	10% 	10% 		8% 	13% 	
	Aseel Qiad 	12% 	13% 	13% 	9% 	5% 	15% 		
	Rahaf Zidan 	18% 	16% 	9% 	13% 	3% 	9% 	9% 	
	Reem Hleel 	1% 	6% 	4% 	2% 	1% 	5% 	7% 	
	Zeina Sheban 	16% 	8% 	4% 					
	Leen Fandi 	2% 	2% 	4% 	4% 				
	Marah Bishany 		10% 						

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Friday, November 25, 2022 12:44:28 PM 
Subject: LSM Automation Report - 18th Nov to 24th Nov 

Hi All, 
Given below is the LSM Automation update from 18th Nov to 24th Nov. 

	Summary - November 	Total Tickets done 		

		Avg tickets per day 	
		14202 		

		592 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	18-Nov-2022 	19-Nov-2022 	20-Nov-2022 	21-Nov-2022 	22-Nov-2022 	23-Nov-2022 	24-Nov-2022 	Grand Total 
	Mohammed yahya 	134 	130 	15 	129 	141 	143 	172 	864 
	Rossana Rass 	6 		100 	41 	52 		6 	205 
	Safa Mursel 	4 	120 	123 	51 	74 	36 	81 	489 
	Anas Saeed 	137 	20 	122 	141 	172 	151 	142 	885 
	Aseel Qiad 	83 	153 	141 	140 	153 	175 	172 	1017 
	Rahaf Zidan 	46 	51 	45 	66 	77 	64 	98 	447 
	Reem Hleel 	65 	70 	78 	106 	114 	83 	137 	653 
	Zeina Sheban 	19 	55 	73 	26 		65 	10 	248 
	Leen Fandi 	20 	45 	48 	27 	84 	47 	15 	286 
	Marah Bishany 		1 	30 	24 		18 	8 	81 
	Grand Total 	514 	645 	775 	751 	867 	782 	841 	5175 
	Other % 								
									
	Other % 	Date 							
	Name 	18-Nov-2022 	19-Nov-2022 	20-Nov-2022 	21-Nov-2022 	22-Nov-2022 	23-Nov-2022 	24-Nov-2022 	
	Mohammed yahya 	10% 	8% 	13% 	9% 	10% 	8% 	3% 	
	Rossana Rass 	17% 		17% 	7% 	21% 			
	Safa Mursel 		15% 	15% 	10% 	4% 			
	Anas Saeed 	15% 	10% 	10% 	10% 	10% 		8% 	
	Aseel Qiad 	23% 	12% 	13% 	13% 	9% 	5% 	15% 	
	Rahaf Zidan 	4% 	18% 	16% 	9% 	13% 	3% 	9% 	
	Reem Hleel 	9% 	1% 	6% 	4% 	2% 	1% 	5% 	
	Zeina Sheban 	21% 	16% 	8% 	4% 				
	Leen Fandi 		2% 	2% 	4% 	4% 			
	Marah Bishany 			10% 					

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Thursday, November 24, 2022 1:02:43 PM 
Subject: LSM Automation Report - 17th Nov to 23rd Nov 

Hi All, 
Given below is the LSM Automation update from 17th Nov to 23rd Nov. 

	Summary - November 	Total Tickets done 		

		Avg tickets per day 	
		13361 		

		581 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	17-Nov-2022 	18-Nov-2022 	19-Nov-2022 	20-Nov-2022 	21-Nov-2022 	22-Nov-2022 	23-Nov-2022 	Grand Total 
	Mohammed yahya 	137 	134 	130 	15 	129 	141 	143 	829 
	Rossana Rass 	52 	6 		100 	41 	52 		251 
	Safa Mursel 	61 	4 	120 	123 	51 	74 	36 	469 
	Anas Saeed 	139 	137 	20 	122 	141 	172 	151 	882 
	Aseel Qiad 	140 	83 	153 	141 	140 	153 	175 	985 
	Rahaf Zidan 	24 	46 	51 	45 	66 	77 	64 	373 
	Reem Hleel 	24 	65 	70 	78 	106 	114 	83 	540 
	Zeina Sheban 	41 	19 	55 	73 	26 		65 	279 
	Leen Fandi 	61 	20 	45 	48 	27 	84 	47 	332 
	Marah Bishany 	42 		1 	30 	24 		18 	115 
	Grand Total 	721 	514 	645 	775 	751 	867 	782 	5055 
	Other % 								
									
	Other % 	Date 							
	Name 	17-Nov-2022 	18-Nov-2022 	19-Nov-2022 	20-Nov-2022 	21-Nov-2022 	22-Nov-2022 	23-Nov-2022 	
	Mohammed yahya 	17% 	10% 	8% 	13% 	9% 	10% 	8% 	
	Rossana Rass 	17% 	17% 		17% 	7% 	21% 		
	Safa Mursel 	20% 		15% 	15% 	10% 	4% 		
	Anas Saeed 	11% 	15% 	10% 	10% 	10% 	10% 		
	Aseel Qiad 	19% 	23% 	12% 	13% 	13% 	9% 	5% 	
	Rahaf Zidan 	13% 	4% 	18% 	16% 	9% 	13% 	3% 	
	Reem Hleel 	8% 	9% 	1% 	6% 	4% 	2% 	1% 	
	Zeina Sheban 	22% 	21% 	16% 	8% 	4% 			
	Leen Fandi 	2% 		2% 	2% 	4% 	4% 		
	Marah Bishany 	12% 			10% 				

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Wednesday, November 23, 2022 3:45:48 PM 
Subject: LSM Automation Report - 16th Nov to 22nd Nov 

Hi All, 
Given below is the LSM Automation update from 16th Nov to 22nd Nov. 

	
Summary - November 
	Total Tickets done 	

	
		Avg tickets per day 	
		12579 	

	
		572 	

	

									
	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	16-Nov-2022 	17-Nov-2022 	18-Nov-2022 	19-Nov-2022 	20-Nov-2022 	21-Nov-2022 	22-Nov-2022 	Grand Total 
	Mohammed yahya 	130 	137 	134 	130 	15 	129 	141 	816 
	Rossana Rass 	61 	52 	6 		100 	41 	52 	312 
	Safa Mursel 	48 	61 	4 	120 	123 	51 	74 	481 
	Anas Saeed 	140 	139 	137 	20 	122 	141 	172 	871 
	Aseel Qiad 	141 	140 	83 	153 	141 	140 	153 	951 
	Rahaf Zidan 	39 	24 	46 	51 	45 	66 	77 	348 
	Reem Hleel 	52 	24 	65 	70 	78 	106 	114 	509 
	Zeina Sheban 	42 	41 	19 	55 	73 	26 		256 
	Leen Fandi 	45 	61 	20 	45 	48 	27 	84 	330 
	Marah Bishany 		42 		1 	30 	24 		97 
	Grand Total 	698 	721 	514 	645 	775 	751 	867 	4971 
	Other % 								
									
	Other % 	Date 							
	Name 	16-Nov-2022 	17-Nov-2022 	18-Nov-2022 	19-Nov-2022 	20-Nov-2022 	21-Nov-2022 	22-Nov-2022 	
	Mohammed yahya 	12% 	17% 	10% 	8% 	13% 	9% 	10% 	
	Rossana Rass 	20% 	17% 	17% 		17% 	7% 	21% 	
	Safa Mursel 	15% 	20% 		15% 	15% 	10% 	4% 	
	Anas Saeed 	24% 	11% 	15% 	10% 	10% 	10% 	10% 	
	Aseel Qiad 	15% 	19% 	23% 	12% 	13% 	13% 	9% 	
	Rahaf Zidan 	8% 	13% 	4% 	18% 	16% 	9% 	13% 	
	Reem Hleel 	2% 	8% 	9% 	1% 	6% 	4% 	2% 	
	Zeina Sheban 	14% 	22% 	21% 	16% 	8% 	4% 		
	Leen Fandi 	4% 	2% 		2% 	2% 	4% 	4% 	
	Marah Bishany 		12% 			10% 			

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Tuesday, November 22, 2022 1:16:30 PM 
Subject: Re: LSM Automation Report - 14th Nov to 20th Nov 

Hi All, 
Given below is the LSM Automation update from 15th Nov to 21st Nov. 

	
Summary - November 
	Total Tickets done 		

	
	Avg tickets per day 		
		11712 		

	
	558 		

	Handled Automation tickets by agent 									
										
	Sum of Tickets 	Date 								
	Name 	15-Nov-2022 	16-Nov-2022 	17-Nov-2022 	18-Nov-2022 	19-Nov-2022 	20-Nov-2022 	21-Nov-2022 	Grand Total 	
	Mohammed yahya 	154 	130 	137 	134 	130 	15 	129 	829 	
	Rossana Rass 	48 	61 	52 	6 		100 	41 	308 	
	Safa Mursel 	102 	48 	61 	4 	120 	123 	51 	509 	
	Anas Saeed 	140 	140 	139 	137 	20 	122 	141 	839 	
	Aseel Qiad 	175 	141 	140 	83 	153 	141 	140 	973 	
	Rahaf Zidan 	48 	39 	24 	46 	51 	45 	66 	319 	
	Reem Hleel 	64 	52 	24 	65 	70 	78 	106 	459 	
	Zeina Sheban 	47 	42 	41 	19 	55 	73 	26 	303 	
	Leen Fandi 	18 	45 	61 	20 	45 	48 	27 	264 	
	Marah Bishany 			42 		1 	30 	24 	97 	
	Grand Total 	796 	698 	721 	514 	645 	775 	751 	4900 	
	
Other % 

	Other % 	Date 								
	Name 	15-Nov-2022 	16-Nov-2022 	17-Nov-2022 	18-Nov-2022 	19-Nov-2022 	20-Nov-2022 	21-Nov-2022 		
	Mohammed yahya 	8% 	12% 	17% 	10% 	8% 	13% 	9% 		
	Rossana Rass 	19% 	20% 	17% 	17% 		17% 	7% 		
	Safa Mursel 	14% 	15% 	20% 		15% 	15% 	10% 		
	Anas Saeed 	14% 	24% 	11% 	15% 	10% 	10% 	10% 		
	Aseel Qiad 	15% 	15% 	19% 	23% 	12% 	13% 	13% 		
	Rahaf Zidan 	2% 	8% 	13% 	4% 	18% 	16% 	9% 		
	Reem Hleel 	6% 	2% 	8% 	9% 	1% 	6% 	4% 		
	Zeina Sheban 	4% 	14% 	22% 	21% 	16% 	8% 	4% 		
	Leen Fandi 		4% 	2% 		2% 	2% 	4% 		
	Marah Bishany 			12% 			10% 			

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Monday, November 21, 2022 3:23:41 PM 
Subject: LSM Automation Report - 14th Nov to 20th Nov 

Hi All, 
Given below is the LSM Automation update from 14th Nov to 20th Nov. 

	Summary - November 	Total Tickets done 		

	
	Avg tickets per day 	
		10961 		

	
	548 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	14-Nov-2022 	15-Nov-2022 	16-Nov-2022 	17-Nov-2022 	18-Nov-2022 	19-Nov-2022 	20-Nov-2022 	Grand Total 
	Mohammed yahya 	132 	154 	130 	137 	134 	130 	15 	832 
	Rossana Rass 	7 	48 	61 	52 	6 		100 	274 
	Safa Mursel 	46 	102 	48 	61 	4 	120 	123 	504 
	Anas Saeed 	139 	140 	140 	139 	137 	20 	122 	837 
	Aseel Qiad 	157 	175 	141 	140 	83 	153 	141 	990 
	Rahaf Zidan 	38 	48 	39 	24 	46 	51 	45 	291 
	Reem Hleel 	57 	64 	52 	24 	65 	70 	78 	410 
	Zeina Sheban 	36 	47 	42 	41 	19 	55 	73 	313 
	Leen Fandi 		18 	45 	61 	20 	45 	48 	237 
	Marah Bishany 				42 		1 	30 	73 
	Grand Total 	612 	796 	698 	721 	514 	645 	775 	4761 
	Other % 								
									
	Sum of Other % 	Date 							
	Name 	14-Nov-2022 	15-Nov-2022 	16-Nov-2022 	17-Nov-2022 	18-Nov-2022 	19-Nov-2022 	20-Nov-2022 	
	Mohammed yahya 	11% 	8% 	12% 	17% 	10% 	8% 	13% 	
	Rossana Rass 		19% 	20% 	17% 	17% 		17% 	
	Safa Mursel 	7% 	14% 	15% 	20% 		15% 	15% 	
	Anas Saeed 	17% 	14% 	24% 	11% 	15% 	10% 	10% 	
	Aseel Qiad 	14% 	15% 	15% 	19% 	23% 	12% 	13% 	
	Rahaf Zidan 	8% 	2% 	8% 	13% 	4% 	18% 	16% 	
	Reem Hleel 	2% 	6% 	2% 	8% 	9% 	1% 	6% 	
	Zeina Sheban 	6% 	4% 	14% 	22% 	21% 	16% 	8% 	
	Leen Fandi 			4% 	2% 		2% 	2% 	
	Marah Bishany 				12% 			10% 	

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Friday, November 18, 2022 12:19:23 PM 
Subject: LSM Automation Report - 11th Nov to 17th Nov 

Hi All, 
Given below is the LSM Automation update from 11th Nov to 17th Nov. 

	Summary ( November) 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
		9027 	

	
	
	531 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	11-Nov-2022 	12-Nov-2022 	13-Nov-2022 	14-Nov-2022 	15-Nov-2022 	16-Nov-2022 	17-Nov-2022 	Grand Total 
	Mohammed yahya 	156 	123 	27 	132 	154 	130 	137 	859 
	Rossana Rass 	37 		60 	7 	48 	61 	52 	265 
	Safa Mursel 		182 	208 	46 	102 	48 	61 	647 
	Anas Saeed 	141 	29 	113 	139 	140 	140 	139 	841 
	Aseel Qiad 	140 	138 	139 	157 	175 	141 	140 	1030 
	Rahaf Zidan 				38 	48 	39 	24 	149 
	Reem Hleel 				57 	64 	52 	24 	197 
	Zeina Sheban 				36 	47 	42 	41 	166 
	Leen Fandi 					18 	45 	61 	124 
	Marah Bishany 							42 	42 
	Grand Total 	474 	472 	547 	612 	796 	698 	721 	4320 
	Other % 								
									
	Other % 	Date 							
	Name 	11-Nov-2022 	12-Nov-2022 	13-Nov-2022 	14-Nov-2022 	15-Nov-2022 	16-Nov-2022 	17-Nov-2022 	
	Mohammed yahya 	13% 	9% 	4% 	11% 	8% 	12% 	17% 	
	Rossana Rass 	22% 		17% 		19% 	20% 	17% 	
	Safa Mursel 		10% 	13% 	7% 	14% 	15% 	20% 	
	Anas Saeed 	16% 	14% 	12% 	17% 	14% 	24% 	11% 	
	Aseel Qiad 	15% 	14% 	16% 	14% 	15% 	15% 	19% 	
	Rahaf Zidan 				8% 	2% 	8% 	13% 	
	Reem Hleel 				2% 	6% 	2% 	8% 	
	Zeina Sheban 				6% 	4% 	14% 	22% 	
	Leen Fandi 						4% 	2% 	
	Marah Bishany 							12% 	

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Thursday, November 17, 2022 1:08:35 PM 
Subject: LSM Automation Report - 10th Nov to 16th Nov 

Hi All, 
Given below is the LSM Automation update from 10th Nov to 16th Nov. 

	Summary (November) 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
		8306 		

		519 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	10-Nov-2022 	11-Nov-2022 	12-Nov-2022 	13-Nov-2022 	14-Nov-2022 	15-Nov-2022 	16-Nov-2022 	Grand Total 
	Mohammed yahya 	140 	156 	123 	27 	132 	154 	130 	862 
	Rossana Rass 	151 	37 		60 	7 	48 	61 	364 
	Safa Mursel 	148 		182 	208 	46 	102 	48 	734 
	Anas Saeed 	174 	141 	29 	113 	139 	140 	140 	876 
	Aseel Qiad 		140 	138 	139 	157 	175 	141 	890 
	Rahaf Zidan 					38 	48 	39 	125 
	Reem Hleel 					57 	64 	52 	173 
	Zeina Sheban 					36 	47 	42 	125 
	Leen Fandi 						18 	45 	63 
	Grand Total 	613 	474 	472 	547 	612 	796 	698 	4212 
	Other % 								
									
	Other % 	Date 							
	Name 	10-Nov-2022 	11-Nov-2022 	12-Nov-2022 	13-Nov-2022 	14-Nov-2022 	15-Nov-2022 	16-Nov-2022 	
	Mohammed yahya 	8% 	13% 	9% 	4% 	11% 	8% 	12% 	
	Rossana Rass 	18% 	22% 		17% 		19% 	20% 	
	Safa Mursel 	14% 		10% 	13% 	7% 	14% 	15% 	
	Anas Saeed 	17% 	16% 	14% 	12% 	17% 	14% 	24% 	
	Aseel Qiad 		15% 	14% 	16% 	14% 	15% 	15% 	
	Rahaf Zidan 					8% 	2% 	8% 	
	Reem Hleel 					2% 	6% 	2% 	
	Zeina Sheban 					6% 	4% 	14% 	
	Leen Fandi 							4% 	

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Wednesday, November 16, 2022 1:46:57 PM 
Subject: LSM Automation Report - 9th Nov to 15th Nov 

Hi All, 
Given below is the LSM Automation update from 9th Nov to 15th Nov. 

	
Summary - November 
	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
		7608 		

		507 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	09-Nov-2022 	10-Nov-2022 	11-Nov-2022 	12-Nov-2022 	13-Nov-2022 	14-Nov-2022 	15-Nov-2022 	Grand Total 
	Mohammed yahya 	160 	140 	156 	123 	27 	132 	154 	892 
	Rossana Rass 	61 	151 	37 		60 	7 	48 	364 
	Safa Mursel 	37 	148 		182 	208 	46 	102 	723 
	Anas Saeed 	77 	174 	141 	29 	113 	139 	140 	813 
	Aseel Qiad 	176 		140 	138 	139 	157 	175 	925 
	Rahaf Zidan 						38 	48 	86 
	Reem Hleel 						57 	64 	121 
	Zeina Sheban 						36 	47 	83 
	Leen Fandi 							18 	18 
	Grand Total 	511 	613 	474 	472 	547 	612 	796 	4025 
	
Other % 

	Sum of Other % 	Date 							
	Name 	09-Nov-2022 	10-Nov-2022 	11-Nov-2022 	12-Nov-2022 	13-Nov-2022 	14-Nov-2022 	15-Nov-2022 	
	Mohammed yahya 	14% 	8% 	13% 	9% 	4% 	11% 	8% 	
	Rossana Rass 	11% 	18% 	22% 		17% 		19% 	
	Safa Mursel 	14% 	14% 		10% 	13% 	7% 	14% 	
	Anas Saeed 	27% 	17% 	16% 	14% 	12% 	17% 	14% 	
	Aseel Qiad 	18% 		15% 	14% 	16% 	14% 	15% 	
	Rahaf Zidan 						8% 	2% 	
	Reem Hleel 						2% 	6% 	
	Zeina Sheban 						6% 	4% 	
	Leen Fandi 								

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Tuesday, November 15, 2022 1:18:16 PM 
Subject: LSM Automation Report - 8th Nov to 14th Nov 

Hi All, 
Given below is the LSM Automation update from 8th Nov to 14th Nov. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
		17700 		50% 		17% 		393 		

	Handled Automation tickets by agent 									
										
	Sum of Tickets 	Date 								
	Name 	08-Nov-2022 	09-Nov-2022 	10-Nov-2022 	11-Nov-2022 	12-Nov-2022 	13-Nov-2022 	14-Nov-2022 	Grand Total 	
	Mohammed yahya 	151 	160 	140 	156 	123 	27 	132 	889 	
	Rossana Rass 	49 	61 	151 	37 		60 	7 	365 	
	Safa Mursel 	95 	37 	148 		182 	208 	46 	716 	
	Anas Saeed 	141 	77 	174 	141 	29 	113 	139 	814 	
	Aseel Qiad 	140 	176 		140 	138 	139 	157 	890 	
	Rahaf Zidan 							38 	38 	
	Reem Hleel 							57 	57 	
	Zeina Sheban 							36 	36 	
	Grand Total 	576 	511 	613 	474 	472 	547 	612 	3805 	
										
	Other % 									
										
	Sum of Other % 	Date 								
	Name 	08-Nov-2022 	09-Nov-2022 	10-Nov-2022 	11-Nov-2022 	12-Nov-2022 	13-Nov-2022 	14-Nov-2022 		
	Mohammed yahya 	15% 	14% 	8% 	13% 	9% 	4% 	11% 		
	Rossana Rass 	20% 	11% 	18% 	22% 		17% 			
	Safa Mursel 	15% 	14% 	14% 		10% 	13% 	7% 		
	Anas Saeed 	14% 	27% 	17% 	16% 	14% 	12% 	17% 		
	Aseel Qiad 	21% 	18% 		15% 	14% 	16% 	14% 		
	Rahaf Zidan 							8% 		
	Reem Hleel 							2% 		
	Zeina Sheban 							6% 		

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Friday, November 11, 2022 11:58:39 AM 
Subject: LSM Automation Report - 3rd Nov to 10th Nov 

Hi All, 
Given below is the LSM Automation update from 3rd Nov to 10th Nov. 

	Summary (Oct - 10th Nov) 	Total Tickets done 	

	
	
	Avg tickets per day 			
	
	15595 	

	
	
	380 			

	Handled Automation tickets by agent 										
											
	Sum of Tickets 	Date 									
	Name 	03-Nov-2022 	04-Nov-2022 	05-Nov-2022 	06-Nov-2022 	07-Nov-2022 	08-Nov-2022 	09-Nov-2022 	10-Nov-2022 	Grand Total 	
	Mohammed yahya 	152 	147 	83 	20 	140 	151 	160 	140 	993 	
	Rossana Rass 	40 	50 		140 	95 	49 	61 	151 	586 	
	Safa Mursel 	60 	35 	139 		82 	95 	37 	148 	596 	
	Anas Saeed 	141 		36 	106 	141 	141 	77 	174 	816 	
	Aseel Qiad 		109 	140 	143 	140 	140 	176 		848 	
	Grand Total 	393 	341 	398 	409 	598 	576 	511 	613 	3839 	
											
	Other % 										
											
	Sum of Other % 	Date 									
	Name 	03-Nov-2022 	04-Nov-2022 	05-Nov-2022 	06-Nov-2022 	07-Nov-2022 	08-Nov-2022 	09-Nov-2022 	10-Nov-2022 		
	Mohammed yahya 	9% 	13% 	17% 	10% 	9% 	15% 	14% 	8% 		
	Rossana Rass 	13% 	24% 		18% 	16% 	20% 	11% 	18% 		
	Safa Mursel 	12% 	11% 	10% 		9% 	15% 	14% 	14% 		
	Anas Saeed 	18% 		8% 	19% 	12% 	14% 	27% 	17% 		
	Aseel Qiad 		11% 	17% 	14% 	13% 	21% 	18% 			

From: "Bidipta Dutta" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Gaurav Yadav" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Thursday, November 10, 2022 3:55:46 PM 
Subject: Re: LSM Automation Report - 2nd Nov to 9th Nov 

Hello Saurabh, 

Thank you for sharing the details, feedback has been shared with the agent. 

Also will keep a close eye for the same. 

Regards, 
Bidipta Dutta 

From: "Saurabh Dadu" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "bidipta dutta" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Thursday, November 10, 2022 3:34:53 PM 
Subject: Re: LSM Automation Report - 2nd Nov to 9th Nov 

Hi Apoorv, Bidipta, 

Anas at 27% others in Automation - thats way too excessive. 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Gaurav Yadav <[email-masked]> 
Sent: 10 November 2022 3:20 PM 
To: Saurabh Dadu <[email-masked]>; Apoorv Joshi <[email-masked]>; Bidipta Dutta <[email-masked]> 
Cc: Deeksha Dadu <[email-masked]> 
Subject: LSM Automation Report - 2nd Nov to 9th Nov 
Hi All, 
Given below is the LSM Automation update from 2nd Nov to 9th Nov. 

	Summary (Oct - 9th Nov) 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
		14982 		
		
		375 		

	Handled Automation tickets by agent 									
										
	Sum of Tickets 	Date 								
	Name 	02-Nov-2022 	03-Nov-2022 	04-Nov-2022 	05-Nov-2022 	06-Nov-2022 	07-Nov-2022 	08-Nov-2022 	09-Nov-2022 	Grand Total 
	Mohammed yahya 	142 	152 	147 	83 	20 	140 	151 	160 	995 
	Rossana Rass 		40 	50 		140 	95 	49 	61 	435 
	Safa Mursel 		60 	35 	139 		82 	95 	37 	448 
	Anas Saeed 	139 	141 		36 	106 	141 	141 	77 	781 
	Aseel Qiad 	143 		109 	140 	143 	140 	140 	176 	991 
	Grand Total 	424 	393 	341 	398 	409 	598 	576 	511 	3650 
										
	Other % 									
										
	Sum of Other % 	Date 								
	Name 	02-Nov-2022 	03-Nov-2022 	04-Nov-2022 	05-Nov-2022 	06-Nov-2022 	07-Nov-2022 	08-Nov-2022 	09-Nov-2022 	
	Mohammed yahya 	13% 	9% 	13% 	17% 	10% 	9% 	15% 	14% 	
	Rossana Rass 		13% 	24% 		18% 	16% 	20% 	11% 	
	Safa Mursel 		12% 	11% 	10% 		9% 	15% 	14% 	
	Anas Saeed 	11% 	18% 		8% 	19% 	12% 	14% 	27% 	
	Aseel Qiad 	14% 		11% 	17% 	14% 	13% 	21% 	18% 	

From: "saurabh" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Wednesday, November 9, 2022 2:11:40 PM 
Subject: Re: LSM Automation Report - 1st Nov to 8th Nov 

Please share this now on a daily basis 

Also add Bidipta and Apoorv to this daily report. 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Gaurav Yadav <[email-masked]> 
Sent: 09 November 2022 2:00 PM 
To: Saurabh Dadu <[email-masked]> 
Cc: Deeksha Dadu <[email-masked]> 
Subject: LSM Automation Report - 1st Nov to 8th Nov 
Hi Sir, 
Given below is the LSM Automation update from 1st Nov to 8th Nov. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 			
	Summary (Oct - 8th Nov) 	14471 		
		
		371 			

	Handled Automation tickets by agent 										
											
	Sum of Tickets 	Date 									
	Name 	01-Nov-2022 	02-Nov-2022 	03-Nov-2022 	04-Nov-2022 	05-Nov-2022 	06-Nov-2022 	07-Nov-2022 	08-Nov-2022 	Grand Total 	
	Mohammed yahya 	140 	142 	152 	147 	83 	20 	140 	151 	975 	
	Rossana Rass 	34 	0 	40 	50 	0 	140 	95 	49 	408 	
	Safa Mursel 	3 	0 	60 	35 	139 	0 	82 	95 	414 	
	Anas Saeed 	132 	139 	141 	0 	36 	106 	141 	141 	836 	
	Aseel Qiad 	133 	143 	0 	109 	140 	143 	140 	140 	948 	
	Grand Total 	442 	424 	393 	341 	398 	409 	598 	576 	3581 	
											
	Other % 										
											
	Sum of Other % 	Date 									
	Name 	01-Nov-2022 	02-Nov-2022 	03-Nov-2022 	04-Nov-2022 	05-Nov-2022 	06-Nov-2022 	07-Nov-2022 	08-Nov-2022 		
	Mohammed yahya 	11% 	13% 	9% 	13% 	17% 	10% 	9% 	15% 		
	Rossana Rass 	18% 		13% 	24% 		18% 	16% 	20% 		
	Safa Mursel 			12% 	11% 	10% 		9% 	15% 		
	Anas Saeed 	11% 	11% 	18% 		8% 	19% 	12% 	14% 		
	Aseel Qiad 	18% 	14% 		11% 	17% 	14%