Subject: Re: ON_VALIDATION_CANCELLED - 8404318091
From: Nikhil Bishnoi <[email-masked]>
To: Rahul Nerkar <[email-masked]>
Cc: Tharindu Rajapaksha <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Geetanjali Gadpelly <[email-masked]>, Harshita Parmar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Reddy Prasad <[email-masked]>
Date: Wed, 21 Dec 2022 21:15:54 -0700 (MST)

Hi Rahul, 

Thank you for your prompt response. The mentioned ticket id is not a hybris ticket id, but it is a fresh desk ticket is and the link for the same is here https://landmarkgroupservice.freshdesk.com/a/tickets/5461929 

The Order ID 8404318091 was cancelled On Validation (screen shot attached) and the customer is complaining that amount was debited from his account. Please check the bank statement as shared by customer earlier and advise. 

Regards, 
Nikhil 

From: "Rahul Nerkar" <[email-masked]> 
To: "Nikhil Bishnoi" <[email-masked]>, "Tharindu Rajapaksha" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Geetanjali Gadpelly" <[email-masked]>, "Harshita Parmar" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "Reddy Prasad" <[email-masked]> 
Sent: Tuesday, 20 December, 2022 14:45:39 
Subject: Re: ON_VALIDATION_CANCELLED - 8404318091 

Dear Nikhil, 

No details found 

Regards, 

Rahul Nerkar. 

From: Nikhil Bishnoi <[email-masked]> 
Sent: Tuesday, December 20, 2022 11:20 AM 
To: Rahul Nerkar (TCS) <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Harshita Parmar <[email-masked]> 
Subject: Fwd: ON_VALIDATION_CANCELLED - 8404318091 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 
Hi Rahul, 

Please find below refund request. Kindly check and process the refund against On Validation Cancelled order. 

Thank you for your help. 

Regards, 
Nikhil. 

From: "Mohammed Abdullah, Bahashwan" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 18 December, 2022 15:20:21 
Subject: ON_VALIDATION_CANCELLED 

Hi Team, 

With reference to the ticket id : 5461929 
The customer has contacted us on 14 Dec 2022 regarding a ON_VALIDATION as the payment was deducted. 

Date : Dec 4, 2022 
Amount : KWD 75.72 
Authorisation Code : 707559 
Kindly check the attached for your reference. 

Regards. 
Bahashwan. 

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