Subject: Re: LSM Automation Report - 12th Dec to 18th Dec
From: Saurabh Dadu <[email-masked]>
To: Gaurav Yadav <[email-masked]>, Bidipta Dutta <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Mon, 19 Dec 2022 08:26:53 +0000

Hi Gaurav,

For the reports where we have DSATS in automation,

I need to know:

  1.  How many tickets had DSATs directly after Bot Response and not after an agent response
  2.  DSAT percentage by the scenarios

Kindly share this data

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Gaurav Yadav <[email-masked]>
Sent: 19 December 2022 1:51 PM
To: Saurabh Dadu <[email-masked]>; Bidipta Dutta <[email-masked]>; Apoorv Joshi <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Subject: LSM Automation Report - 12th Dec to 18th Dec

Hi All,
Given below is the LSM Automation update from 12th Dec to 18th Dec.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
8592            48%             44%             477
Handled Automation tickets by agent
Sum of Tickets  Date
Name    12-Dec-2022     13-Dec-2022     14-Dec-2022     15-Dec-2022     16-Dec-2022     17-Dec-2022     18-Dec-2022     Grand Total
Mohammed yahya  125     132     86      92      93      51              579
Safa Mursel             18      21      21      9       14              83
Anas Saeed                                              30      78      108
Aseel Qiad      145     139     138                     62      96      580
Rahaf Zidan     22      5               2       6               8       43
Reem Hleel      3               2       4       7       53      47      116
Zeina Sheban    12      8       6       32      2               8       68
Leen Fandi      4       1       9               7       5       1       27
Marah Bishany   10      2       19      5               1       7       44
Pranjal Tripathi        35      24      52      59      44      7               221
Zaid Ahmad      29      37      61      69      54      10              260
Grand Total     385     366     394     284     222     233     245     2129
Other %
 Other %        Date
Name    12-Dec-2022     13-Dec-2022     14-Dec-2022     15-Dec-2022     16-Dec-2022     17-Dec-2022     18-Dec-2022
Mohammed yahya  9%      11%     8%      11%     16%     12%
Safa Mursel                                             7%
Anas Saeed                                              10%     14%
Aseel Qiad      10%     12%     15%                     6%      9%
Rahaf Zidan     5%
Reem Hleel                                      29%     8%      11%
Zeina Sheban                            19%
Leen Fandi
Marah Bishany
Pranjal Tripathi                13%     2%              2%      14%
Zaid Ahmad              3%      2%      7%      17%
FCR %
 FCR %  Date
Name    12-Dec-2022     13-Dec-2022     14-Dec-2022     15-Dec-2022     16-Dec-2022     17-Dec-2022     18-Dec-2022
Mohammed yahya  56%     59%     58%     64%     55%     57%
Safa Mursel                                             7%
Anas Saeed                                              43%     41%
Aseel Qiad      48%     47%     49%                     35%     45%
Rahaf Zidan     41%
Reem Hleel                                      29%     45%     38%
Zeina Sheban                            34%
Leen Fandi
Marah Bishany
Pranjal Tripathi        51%     38%     50%     53%     64%     57%
Zaid Ahmad      48%     59%     61%     51%     48%     50%
CSAT %
 C-Sat  Date
Name    12-Dec-2022     13-Dec-2022     14-Dec-2022     15-Dec-2022     16-Dec-2022     17-Dec-2022     18-Dec-2022
Mohammed yahya  100%    50%             50%     50%     50%
Safa Mursel             100%                            50%
Anas Saeed                                                      100%
Aseel Qiad      100%    100%    75%                     25%     50%
Rahaf Zidan
Reem Hleel                                      100%
Zeina Sheban                    100%
Leen Fandi
Marah Bishany
Pranjal Tripathi
Zaid Ahmad              100%    100%    67%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Cc: "deeksha" <[email-masked]>
Sent: Friday, December 16, 2022 4:02:51 PM
Subject: LSM Automation Report - 9th Dec to 15th Dec

Hi All,
Given below is the LSM Automation update from 9th Dec to 15th Dec.

                        Summary - December      Total Tickets done              C-Sat %         FCR %           Avg tickets per day
7892            50%             44%             526
Handled Automation tickets by agent
Sum of Tickets  Date
Name    09-Dec-2022     10-Dec-2022     11-Dec-2022     12-Dec-2022     13-Dec-2022     14-Dec-2022     15-Dec-2022     Grand Total
Mohammed yahya  60      64      9       125     132     86      92      568
Safa Mursel     81      30                      18      21      21      171
Anas Saeed      100     25      79                                      204
Aseel Qiad              179     105     145     139     138             706
Rahaf Zidan     56      33      55      22      5               2       173
Reem Hleel      32      24      61      3               2       4       126
Zeina Sheban    22              47      12      8       6       32      127
Leen Fandi      26      1       15      4       1       9               56
Marah Bishany           1       6       10      2       19      5       43
Pranjal Tripathi        21                      35      24      52      59      191
Zaid Ahmad      33                      29      37      61      69      229
Grand Total     431     357     377     385     366     394     284     2594
Other %
 Other %        Date
Name    09-Dec-2022     10-Dec-2022     11-Dec-2022     12-Dec-2022     13-Dec-2022     14-Dec-2022     15-Dec-2022
Mohammed yahya  15%     14%     33%     9%      11%     8%      11%
Safa Mursel
Anas Saeed      15%     12%     19%
Aseel Qiad              12%     10%     10%     12%     15%
Rahaf Zidan             3%      9%      5%
Reem Hleel              4%      8%
Zeina Sheban                    23%                             19%
Leen Fandi
Marah Bishany
Pranjal Tripathi                                        13%     2%
Zaid Ahmad      9%                              3%      2%      7%
FCR %
FCR %   Date
Name    09-Dec-2022     10-Dec-2022     11-Dec-2022     12-Dec-2022     13-Dec-2022     14-Dec-2022     15-Dec-2022
Mohammed yahya  47%     48%     33%     56%     60%     53%     52%
Safa Mursel
Anas Saeed      43%     48%     57%
Aseel Qiad              53%     53%     48%     45%     49%
Rahaf Zidan     41%     52%     55%     41%
Reem Hleel              71%     49%
Zeina Sheban                    36%                             19%
Leen Fandi                      47%
Marah Bishany
Pranjal Tripathi        52%                     51%     38%     37%     46%
Zaid Ahmad      42%                     48%     59%     52%     39%
CSAT %
C-Sat   Date
Name    09-Dec-2022     10-Dec-2022     11-Dec-2022     12-Dec-2022     13-Dec-2022     14-Dec-2022     15-Dec-2022
Mohammed yahya  100%                    100%    67%
Safa Mursel
Anas Saeed      100%    100%
Aseel Qiad              100%    100%    100%
Rahaf Zidan     100%            100%
Reem Hleel                      100%
Zeina Sheban
Leen Fandi
Marah Bishany
Pranjal Tripathi
Zaid Ahmad                                                      100%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Cc: "deeksha" <[email-masked]>
Sent: Thursday, December 15, 2022 4:02:54 PM
Subject: LSM Automation Report - 8th Dec to 14th Dec

Hi All,
Given below is the LSM Automation update from 8th Dec to 14th Dec.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
7608            50%             43%             543
Handled Automation tickets by agent
Sum of Tickets  Date
Name    08-Dec-2022     09-Dec-2022     10-Dec-2022     11-Dec-2022     12-Dec-2022     13-Dec-2022     14-Dec-2022     Grand Total
Mohammed yahya  169     60      64      9       125     132     86      645
Safa Mursel     36      81      30                      18      21      186
Anas Saeed      123     100     25      79                              327
Aseel Qiad      137             179     105     145     139     138     843
Rahaf Zidan     53      56      33      55      22      5               224
Reem Hleel      47      32      24      61      3               2       169
Zeina Sheban    13      22              47      12      8       6       108
Leen Fandi              26      1       15      4       1       9       56
Marah Bishany   27              1       6       10      2       19      65
Pranjal Tripathi        18      21                      35      24      52      150
Zaid Ahmad      16      33                      29      37      61      176
Grand Total     639     431     357     377     385     366     394     2949
Other %
 Other %        Date
Name    08-Dec-2022     09-Dec-2022     10-Dec-2022     11-Dec-2022     12-Dec-2022     13-Dec-2022     14-Dec-2022
Mohammed yahya  11%     15%     14%     33%     9%      11%     8%
Safa Mursel
Anas Saeed      7%      15%     12%     19%
Aseel Qiad      13%             12%     10%     10%     12%     15%
Rahaf Zidan                     3%      9%      5%
Reem Hleel                      4%      8%
Zeina Sheban                            23%
Leen Fandi
Marah Bishany
Pranjal Tripathi        6%                                      13%     2%
Zaid Ahmad      6%      9%                              3%      2%
FCR %
Sum of FCR %    Date
Name    08-Dec-2022     09-Dec-2022     10-Dec-2022     11-Dec-2022     12-Dec-2022     13-Dec-2022     14-Dec-2022
Mohammed yahya  54%     47%     48%     33%     56%     50%     44%
Safa Mursel
Anas Saeed      59%     43%     48%     57%
Aseel Qiad      51%             53%     53%     48%     37%     41%
Rahaf Zidan     30%     41%     52%     55%     41%
Reem Hleel      11%             71%     49%
Zeina Sheban                            36%
Leen Fandi                              47%
Marah Bishany
Pranjal Tripathi        56%     52%                     37%     38%     38%
Zaid Ahmad      38%     42%                     48%     41%     44%
CSAT %
Sum of C-Sat    Date
Name    08-Dec-2022     09-Dec-2022     10-Dec-2022     11-Dec-2022     12-Dec-2022     13-Dec-2022     14-Dec-2022
Mohammed yahya          100%                    100%    67%
Safa Mursel
Anas Saeed              100%    100%
Aseel Qiad      50%             100%    100%    100%    100%
Rahaf Zidan             100%            100%
Reem Hleel                              100%
Zeina Sheban
Leen Fandi
Marah Bishany
Pranjal Tripathi
Zaid Ahmad                                              100%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Cc: "deeksha" <[email-masked]>
Sent: Wednesday, December 14, 2022 1:46:14 PM
Subject: LSM Automation Report - 7th Dec to 13th Dec

Hi All,
Given below is the LSM Automation update from 7th Dec to 13th Dec.

                          Summary Dec   Total Tickets done              C-Sat %         FCR %           Avg tickets per day
                7214            50%             44%             555
Handled Automation tickets by agent
Sum of Tickets  Date
Name    07-Dec-2022     08-Dec-2022     09-Dec-2022     10-Dec-2022     11-Dec-2022     12-Dec-2022     13-Dec-2022     Grand Total
Mohammed yahya  139     169     60      64      9       125     132     698
Safa Mursel     54      36      81      30                      18      219
Anas Saeed      140     123     100     25      79                      467
Aseel Qiad      143     137             179     105     145     139     848
Rahaf Zidan             53      56      33      55      22      5       224
Reem Hleel      13      47      32      24      61      3               180
Zeina Sheban    13      13      22              47      12      8       115
Leen Fandi      21              26      1       15      4       1       68
Marah Bishany   26      27              1       6       10      2       72
Pranjal Tripathi        35      18      21                      35      24      133
Zaid Ahmad      39      16      33                      29      37      154
Grand Total     623     639     431     357     377     385     366     3178
Other %
 Other %        Date
Name    07-Dec-2022     08-Dec-2022     09-Dec-2022     10-Dec-2022     11-Dec-2022     12-Dec-2022     13-Dec-2022
Mohammed yahya  8%      11%     15%     14%     33%     9%      11%
Safa Mursel
Anas Saeed      10%     7%      15%     12%     19%
Aseel Qiad      19%     13%             12%     10%     10%     12%
Rahaf Zidan                             3%      9%      5%
Reem Hleel                              4%      8%
Zeina Sheban                                    23%
Leen Fandi
Marah Bishany
Pranjal Tripathi                6%                                      13%
Zaid Ahmad      3%      6%      9%                              3%
FCR %
Sum of FCR %    Date
Name    07-Dec-2022     08-Dec-2022     09-Dec-2022     10-Dec-2022     11-Dec-2022     12-Dec-2022     13-Dec-2022
Mohammed yahya  66%     54%     47%     48%     33%     56%     50%
Safa Mursel
Anas Saeed      59%     59%     43%     48%     57%
Aseel Qiad      42%     51%             53%     53%     48%     37%
Rahaf Zidan             30%     41%     52%     55%     41%
Reem Hleel              11%             71%     49%
Zeina Sheban                                    36%
Leen Fandi                                      47%
Marah Bishany
Pranjal Tripathi        66%     56%     52%                     37%     38%
Zaid Ahmad      62%     38%     42%                     48%     41%
CSAT %
Sum of C-Sat    Date
Name    07-Dec-2022     08-Dec-2022     09-Dec-2022     10-Dec-2022     11-Dec-2022     12-Dec-2022     13-Dec-2022
Mohammed yahya                  100%                    100%    67%
Safa Mursel
Anas Saeed      100%            100%    100%
Aseel Qiad      60%     50%             100%    100%    100%    100%
Rahaf Zidan                     100%            100%
Reem Hleel                                      100%
Zeina Sheban
Leen Fandi
Marah Bishany
Pranjal Tripathi
Zaid Ahmad                                                      100%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Cc: "deeksha" <[email-masked]>
Sent: Wednesday, November 30, 2022 12:17:40 PM
Subject: LSM Automation Report - 23rd Nov to 29th Nov

Hi All,
Given below is the LSM Automation update from 23rd Nov to 29th Nov.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
17859           59%             48%             616
Handled Automation tickets by agent
Sum of Tickets  Date
Name    23-Nov-2022     24-Nov-2022     25-Nov-2022     26-Nov-2022     27-Nov-2022     28-Nov-2022     29-Nov-2022     Grand Total
Mohammed yahya  143     172     167     135     4       139     146     906
Rossana Rass            6       8               10      24      1       49
Safa Mursel     36      81              27      68      60      39      311
Anas Saeed      151     142     172     50      107     181     157     960
Aseel Qiad      175     172             185     183     145     178     1038
Rahaf Zidan     64      98      75      102     98      55      70      562
Reem Hleel      83      137     92      137     124     83              656
Zeina Sheban    65      10      24      51      50      26      26      252
Leen Fandi      47      15      27      46      44      19      46      244
Marah Bishany   18      8       27      36      51      40      40      220
Reena kumari                                            1               1
Shahbaz Khan                                            1       37      38
Zaid Ahmad                                                      38      38
Grand Total     782     841     592     769     739     774     778     5275
Other %
 Other %        Date
Name    23-Nov-2022     24-Nov-2022     25-Nov-2022     26-Nov-2022     27-Nov-2022     28-Nov-2022     29-Nov-2022
Mohammed yahya  8%      3%      9%      13%     25%     10%     12%
Rossana Rass
Safa Mursel                                     9%
Anas Saeed              8%      13%     12%     12%     14%     8%
Aseel Qiad      5%      15%             8%      9%      17%     15%
Rahaf Zidan     3%      9%      9%      5%      12%             6%
Reem Hleel      1%      5%      7%      9%      10%     2%
Zeina Sheban                            4%      8%
Leen Fandi                              4%                      2%
Marah Bishany                                   2%
Reena kumari
Shahbaz Khan
Zaid Ahmad                                                      5%
FCR %
FCR %   Date
Name    23-Nov-2022     24-Nov-2022     25-Nov-2022     26-Nov-2022     27-Nov-2022     28-Nov-2022     29-Nov-2022
Mohammed yahya  52%     62%     54%     56%     50%     64%     40%
Rossana Rass
Safa Mursel     25%     22%                     21%     30%
Anas Saeed      61%     56%     50%     42%     62%     40%     42%
Aseel Qiad      53%     50%             55%     40%     29%     40%
Rahaf Zidan     25%     58%     51%     61%     56%     45%     41%
Reem Hleel      49%     54%     61%     53%     53%     57%
Zeina Sheban                            24%     30%
Leen Fandi      17%                     35%     36%             46%
Marah Bishany                                   24%
Reena kumari
Shahbaz Khan                                                    49%
Zaid Ahmad                                                      53%
CSAT %
C-Sat   Date
Name    23-Nov-2022     24-Nov-2022     25-Nov-2022     26-Nov-2022     27-Nov-2022     28-Nov-2022     29-Nov-2022
Mohammed yahya  50%     43%     75%     33%             100%    100%
Rossana Rass
Safa Mursel             100%                    50%     100%
Anas Saeed              50%     100%    100%    50%     67%     67%
Aseel Qiad      67%     50%             75%     33%             75%
Rahaf Zidan             50%     33%     100%    67%     100%
Reem Hleel      100%    100%            75%     100%
Zeina Sheban                            100%
Leen Fandi                              100%
Marah Bishany                                                   100%
Reena kumari
Shahbaz Khan
Zaid Ahmad

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Cc: "deeksha" <[email-masked]>
Sent: Tuesday, November 29, 2022 12:38:20 PM
Subject: LSM Automation Report - 22nd Nov to 28th Nov

Hi All,
Given below is the LSM Automation update from 22nd Nov to 28th Nov.

                      Summary - November
Total Tickets done              C-Sat %         FCR %           Avg tickets per day
17079           58%             48%             610
Handled Automation tickets by agent
Sum of Tickets  Date
Name    22-Nov-2022     23-Nov-2022     24-Nov-2022     25-Nov-2022     26-Nov-2022     27-Nov-2022     28-Nov-2022     Grand Total
Mohammed yahya  141     143     172     167     135     4       139     901
Rossana Rass    52              6       8               10      24      100
Safa Mursel     74      36      81              27      68      60      346
Anas Saeed      172     151     142     172     50      107     181     975
Aseel Qiad      153     175     172             185     183     145     1013
Rahaf Zidan     77      64      98      75      102     98      55      569
Reem Hleel      114     83      137     92      137     124     83      770
Zeina Sheban            65      10      24      51      50      26      226
Leen Fandi      84      47      15      27      46      44      19      282
Marah Bishany           18      8       27      36      51      40      180
Grand Total     867     782     841     592     769     739     772     5362
Other %
 Other %        Date
Name    22-Nov-2022     23-Nov-2022     24-Nov-2022     25-Nov-2022     26-Nov-2022     27-Nov-2022     28-Nov-2022
Mohammed yahya  10%     8%      3%      9%      13%     25%     10%
Rossana Rass    21%
Safa Mursel     4%                                      9%
Anas Saeed      10%             8%      13%     12%     12%     14%
Aseel Qiad      9%      5%      15%             8%      9%      17%
Rahaf Zidan     13%     3%      9%      9%      5%      12%
Reem Hleel      2%      1%      5%      7%      9%      10%     2%
Zeina Sheban                                    4%      8%
Leen Fandi      4%                              4%
Marah Bishany                                           2%
FCR %
FCR %   Date
Name    22-Nov-2022     23-Nov-2022     24-Nov-2022     25-Nov-2022     26-Nov-2022     27-Nov-2022     28-Nov-2022
Mohammed yahya  55%     52%     62%     54%     56%     25%     51%
Rossana Rass    31%
Safa Mursel     50%     25%     22%                     16%     22%
Anas Saeed      51%     61%     56%     51%     44%     62%     40%
Aseel Qiad      51%     53%     50%             56%     40%     22%
Rahaf Zidan     51%     25%     58%     49%     61%     50%     35%
Reem Hleel      52%     49%     54%     61%     53%     48%     53%
Zeina Sheban                                    24%     22%
Leen Fandi      56%     17%                     35%     27%
Marah Bishany                                           20%
CSAT %
C-Sat   Date
Name    22-Nov-2022     23-Nov-2022     24-Nov-2022     25-Nov-2022     26-Nov-2022     27-Nov-2022     28-Nov-2022
Mohammed yahya  25%     50%     50%     67%                     100%
Rossana Rass    50%
Safa Mursel                     100%                    50%     100%
Anas Saeed      33%                     100%    100%    50%     50%
Aseel Qiad              67%     40%             75%     33%
Rahaf Zidan     67%             100%    50%             50%
Reem Hleel      100%            100%            75%     100%
Zeina Sheban                                    100%
Leen Fandi                                      100%
Marah Bishany

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Cc: "deeksha" <[email-masked]>
Sent: Saturday, November 26, 2022 11:37:47 AM
Subject: LSM Automation Report - 19th Nov to 25th Nov

Hi All,
Given below is the LSM Automation update from 19th Nov to 25th Nov.

Total Tickets done

Avg tickets per day
14797

617
Handled Automation tickets by agent
Sum of Tickets  Date
Name    19-Nov-2022     20-Nov-2022     21-Nov-2022     22-Nov-2022     23-Nov-2022     24-Nov-2022     25-Nov-2022     Grand Total
Mohammed yahya  130     15      129     141     143     172     167     897
Rossana Rass            100     41      52              6       8       207
Safa Mursel     120     123     51      74      36      81              485
Anas Saeed      20      122     141     172     151     142     172     920
Aseel Qiad      153     141     140     153     175     172             934
Rahaf Zidan     51      45      66      77      64      98      75      476
Reem Hleel      70      78      106     114     83      137     92      680
Zeina Sheban    55      73      26              65      10      24      253
Leen Fandi      45      48      27      84      47      15      27      293
Marah Bishany   1       30      24              18      8       27      108
Grand Total     645     775     751     867     782     841     592     5253
Other %
 Other %        Date
Name    19-Nov-2022     20-Nov-2022     21-Nov-2022     22-Nov-2022     23-Nov-2022     24-Nov-2022     25-Nov-2022
Mohammed yahya  8%      13%     9%      10%     8%      3%      9%
Rossana Rass            17%     7%      21%
Safa Mursel     15%     15%     10%     4%
Anas Saeed      10%     10%     10%     10%             8%      13%
Aseel Qiad      12%     13%     13%     9%      5%      15%
Rahaf Zidan     18%     16%     9%      13%     3%      9%      9%
Reem Hleel      1%      6%      4%      2%      1%      5%      7%
Zeina Sheban    16%     8%      4%
Leen Fandi      2%      2%      4%      4%
Marah Bishany           10%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Cc: "deeksha" <[email-masked]>
Sent: Friday, November 25, 2022 12:44:28 PM
Subject: LSM Automation Report - 18th Nov to 24th Nov

Hi All,
Given below is the LSM Automation update from 18th Nov to 24th Nov.

                Summary - November      Total Tickets done

Avg tickets per day
14202

592
Handled Automation tickets by agent
Sum of Tickets  Date
Name    18-Nov-2022     19-Nov-2022     20-Nov-2022     21-Nov-2022     22-Nov-2022     23-Nov-2022     24-Nov-2022     Grand Total
Mohammed yahya  134     130     15      129     141     143     172     864
Rossana Rass    6               100     41      52              6       205
Safa Mursel     4       120     123     51      74      36      81      489
Anas Saeed      137     20      122     141     172     151     142     885
Aseel Qiad      83      153     141     140     153     175     172     1017
Rahaf Zidan     46      51      45      66      77      64      98      447
Reem Hleel      65      70      78      106     114     83      137     653
Zeina Sheban    19      55      73      26              65      10      248
Leen Fandi      20      45      48      27      84      47      15      286
Marah Bishany           1       30      24              18      8       81
Grand Total     514     645     775     751     867     782     841     5175
Other %
 Other %        Date
Name    18-Nov-2022     19-Nov-2022     20-Nov-2022     21-Nov-2022     22-Nov-2022     23-Nov-2022     24-Nov-2022
Mohammed yahya  10%     8%      13%     9%      10%     8%      3%
Rossana Rass    17%             17%     7%      21%
Safa Mursel             15%     15%     10%     4%
Anas Saeed      15%     10%     10%     10%     10%             8%
Aseel Qiad      23%     12%     13%     13%     9%      5%      15%
Rahaf Zidan     4%      18%     16%     9%      13%     3%      9%
Reem Hleel      9%      1%      6%      4%      2%      1%      5%
Zeina Sheban    21%     16%     8%      4%
Leen Fandi              2%      2%      4%      4%
Marah Bishany                   10%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Cc: "deeksha" <[email-masked]>
Sent: Thursday, November 24, 2022 1:02:43 PM
Subject: LSM Automation Report - 17th Nov to 23rd Nov

Hi All,
Given below is the LSM Automation update from 17th Nov to 23rd Nov.

                    Summary - November  Total Tickets done

Avg tickets per day
13361

581
Handled Automation tickets by agent
Sum of Tickets  Date
Name    17-Nov-2022     18-Nov-2022     19-Nov-2022     20-Nov-2022     21-Nov-2022     22-Nov-2022     23-Nov-2022     Grand Total
Mohammed yahya  137     134     130     15      129     141     143     829
Rossana Rass    52      6               100     41      52              251
Safa Mursel     61      4       120     123     51      74      36      469
Anas Saeed      139     137     20      122     141     172     151     882
Aseel Qiad      140     83      153     141     140     153     175     985
Rahaf Zidan     24      46      51      45      66      77      64      373
Reem Hleel      24      65      70      78      106     114     83      540
Zeina Sheban    41      19      55      73      26              65      279
Leen Fandi      61      20      45      48      27      84      47      332
Marah Bishany   42              1       30      24              18      115
Grand Total     721     514     645     775     751     867     782     5055
Other %
 Other %        Date
Name    17-Nov-2022     18-Nov-2022     19-Nov-2022     20-Nov-2022     21-Nov-2022     22-Nov-2022     23-Nov-2022
Mohammed yahya  17%     10%     8%      13%     9%      10%     8%
Rossana Rass    17%     17%             17%     7%      21%
Safa Mursel     20%             15%     15%     10%     4%
Anas Saeed      11%     15%     10%     10%     10%     10%
Aseel Qiad      19%     23%     12%     13%     13%     9%      5%
Rahaf Zidan     13%     4%      18%     16%     9%      13%     3%
Reem Hleel      8%      9%      1%      6%      4%      2%      1%
Zeina Sheban    22%     21%     16%     8%      4%
Leen Fandi      2%              2%      2%      4%      4%
Marah Bishany   12%                     10%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Cc: "deeksha" <[email-masked]>
Sent: Wednesday, November 23, 2022 3:45:48 PM
Subject: LSM Automation Report - 16th Nov to 22nd Nov

Hi All,
Given below is the LSM Automation update from 16th Nov to 22nd Nov.

                    Summary - November
Total Tickets done

Avg tickets per day
12579

572

Handled Automation tickets by agent
Sum of Tickets  Date
Name    16-Nov-2022     17-Nov-2022     18-Nov-2022     19-Nov-2022     20-Nov-2022     21-Nov-2022     22-Nov-2022     Grand Total
Mohammed yahya  130     137     134     130     15      129     141     816
Rossana Rass    61      52      6               100     41      52      312
Safa Mursel     48      61      4       120     123     51      74      481
Anas Saeed      140     139     137     20      122     141     172     871
Aseel Qiad      141     140     83      153     141     140     153     951
Rahaf Zidan     39      24      46      51      45      66      77      348
Reem Hleel      52      24      65      70      78      106     114     509
Zeina Sheban    42      41      19      55      73      26              256
Leen Fandi      45      61      20      45      48      27      84      330
Marah Bishany           42              1       30      24              97
Grand Total     698     721     514     645     775     751     867     4971
Other %
Other % Date
Name    16-Nov-2022     17-Nov-2022     18-Nov-2022     19-Nov-2022     20-Nov-2022     21-Nov-2022     22-Nov-2022
Mohammed yahya  12%     17%     10%     8%      13%     9%      10%
Rossana Rass    20%     17%     17%             17%     7%      21%
Safa Mursel     15%     20%             15%     15%     10%     4%
Anas Saeed      24%     11%     15%     10%     10%     10%     10%
Aseel Qiad      15%     19%     23%     12%     13%     13%     9%
Rahaf Zidan     8%      13%     4%      18%     16%     9%      13%
Reem Hleel      2%      8%      9%      1%      6%      4%      2%
Zeina Sheban    14%     22%     21%     16%     8%      4%
Leen Fandi      4%      2%              2%      2%      4%      4%
Marah Bishany           12%                     10%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Cc: "deeksha" <[email-masked]>
Sent: Tuesday, November 22, 2022 1:16:30 PM
Subject: Re: LSM Automation Report - 14th Nov to 20th Nov

Hi All,
Given below is the LSM Automation update from 15th Nov to 21st Nov.

                 Summary - November
Total Tickets done

Avg tickets per day
11712

558
Handled Automation tickets by agent
Sum of Tickets  Date
Name    15-Nov-2022     16-Nov-2022     17-Nov-2022     18-Nov-2022     19-Nov-2022     20-Nov-2022     21-Nov-2022     Grand Total
Mohammed yahya  154     130     137     134     130     15      129     829
Rossana Rass    48      61      52      6               100     41      308
Safa Mursel     102     48      61      4       120     123     51      509
Anas Saeed      140     140     139     137     20      122     141     839
Aseel Qiad      175     141     140     83      153     141     140     973
Rahaf Zidan     48      39      24      46      51      45      66      319
Reem Hleel      64      52      24      65      70      78      106     459
Zeina Sheban    47      42      41      19      55      73      26      303
Leen Fandi      18      45      61      20      45      48      27      264
Marah Bishany                   42              1       30      24      97
Grand Total     796     698     721     514     645     775     751     4900

Other %
Other % Date
Name    15-Nov-2022     16-Nov-2022     17-Nov-2022     18-Nov-2022     19-Nov-2022     20-Nov-2022     21-Nov-2022
Mohammed yahya  8%      12%     17%     10%     8%      13%     9%
Rossana Rass    19%     20%     17%     17%             17%     7%
Safa Mursel     14%     15%     20%             15%     15%     10%
Anas Saeed      14%     24%     11%     15%     10%     10%     10%
Aseel Qiad      15%     15%     19%     23%     12%     13%     13%
Rahaf Zidan     2%      8%      13%     4%      18%     16%     9%
Reem Hleel      6%      2%      8%      9%      1%      6%      4%
Zeina Sheban    4%      14%     22%     21%     16%     8%      4%
Leen Fandi              4%      2%              2%      2%      4%
Marah Bishany                   12%                     10%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Cc: "deeksha" <[email-masked]>
Sent: Monday, November 21, 2022 3:23:41 PM
Subject: LSM Automation Report - 14th Nov to 20th Nov

Hi All,
Given below is the LSM Automation update from 14th Nov to 20th Nov.

              Summary - November        Total Tickets done

Avg tickets per day
        10961

548
Handled Automation tickets by agent
Sum of Tickets  Date
Name    14-Nov-2022     15-Nov-2022     16-Nov-2022     17-Nov-2022     18-Nov-2022     19-Nov-2022     20-Nov-2022     Grand Total
Mohammed yahya  132     154     130     137     134     130     15      832
Rossana Rass    7       48      61      52      6               100     274
Safa Mursel     46      102     48      61      4       120     123     504
Anas Saeed      139     140     140     139     137     20      122     837
Aseel Qiad      157     175     141     140     83      153     141     990
Rahaf Zidan     38      48      39      24      46      51      45      291
Reem Hleel      57      64      52      24      65      70      78      410
Zeina Sheban    36      47      42      41      19      55      73      313
Leen Fandi              18      45      61      20      45      48      237
Marah Bishany                           42              1       30      73
Grand Total     612     796     698     721     514     645     775     4761
Other %
Sum of Other %  Date
Name    14-Nov-2022     15-Nov-2022     16-Nov-2022     17-Nov-2022     18-Nov-2022     19-Nov-2022     20-Nov-2022
Mohammed yahya  11%     8%      12%     17%     10%     8%      13%
Rossana Rass            19%     20%     17%     17%             17%
Safa Mursel     7%      14%     15%     20%             15%     15%
Anas Saeed      17%     14%     24%     11%     15%     10%     10%
Aseel Qiad      14%     15%     15%     19%     23%     12%     13%
Rahaf Zidan     8%      2%      8%      13%     4%      18%     16%
Reem Hleel      2%      6%      2%      8%      9%      1%      6%
Zeina Sheban    6%      4%      14%     22%     21%     16%     8%
Leen Fandi                      4%      2%              2%      2%
Marah Bishany                           12%                     10%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Cc: "deeksha" <[email-masked]>
Sent: Friday, November 18, 2022 12:19:23 PM
Subject: LSM Automation Report - 11th Nov to 17th Nov

Hi All,
Given below is the LSM Automation update from 11th Nov to 17th Nov.

               Summary ( November)      Total Tickets done              C-Sat %         FCR %           Avg tickets per day
9027

531
Handled Automation tickets by agent
Sum of Tickets  Date
Name    11-Nov-2022     12-Nov-2022     13-Nov-2022     14-Nov-2022     15-Nov-2022     16-Nov-2022     17-Nov-2022     Grand Total
Mohammed yahya  156     123     27      132     154     130     137     859
Rossana Rass    37              60      7       48      61      52      265
Safa Mursel             182     208     46      102     48      61      647
Anas Saeed      141     29      113     139     140     140     139     841
Aseel Qiad      140     138     139     157     175     141     140     1030
Rahaf Zidan                             38      48      39      24      149
Reem Hleel                              57      64      52      24      197
Zeina Sheban                            36      47      42      41      166
Leen Fandi                                      18      45      61      124
Marah Bishany                                                   42      42
Grand Total     474     472     547     612     796     698     721     4320
Other %
Other % Date
Name    11-Nov-2022     12-Nov-2022     13-Nov-2022     14-Nov-2022     15-Nov-2022     16-Nov-2022     17-Nov-2022
Mohammed yahya  13%     9%      4%      11%     8%      12%     17%
Rossana Rass    22%             17%             19%     20%     17%
Safa Mursel             10%     13%     7%      14%     15%     20%
Anas Saeed      16%     14%     12%     17%     14%     24%     11%
Aseel Qiad      15%     14%     16%     14%     15%     15%     19%
Rahaf Zidan                             8%      2%      8%      13%
Reem Hleel                              2%      6%      2%      8%
Zeina Sheban                            6%      4%      14%     22%
Leen Fandi                                              4%      2%
Marah Bishany                                                   12%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Cc: "deeksha" <[email-masked]>
Sent: Thursday, November 17, 2022 1:08:35 PM
Subject: LSM Automation Report - 10th Nov to 16th Nov

Hi All,
Given below is the LSM Automation update from 10th Nov to 16th Nov.

                      Summary (November)        Total Tickets done              C-Sat %         FCR %           Avg tickets per day
                        8306

519
Handled Automation tickets by agent
Sum of Tickets  Date
Name    10-Nov-2022     11-Nov-2022     12-Nov-2022     13-Nov-2022     14-Nov-2022     15-Nov-2022     16-Nov-2022     Grand Total
Mohammed yahya  140     156     123     27      132     154     130     862
Rossana Rass    151     37              60      7       48      61      364
Safa Mursel     148             182     208     46      102     48      734
Anas Saeed      174     141     29      113     139     140     140     876
Aseel Qiad              140     138     139     157     175     141     890
Rahaf Zidan                                     38      48      39      125
Reem Hleel                                      57      64      52      173
Zeina Sheban                                    36      47      42      125
Leen Fandi                                              18      45      63
Grand Total     613     474     472     547     612     796     698     4212
Other %
Other % Date
Name    10-Nov-2022     11-Nov-2022     12-Nov-2022     13-Nov-2022     14-Nov-2022     15-Nov-2022     16-Nov-2022
Mohammed yahya  8%      13%     9%      4%      11%     8%      12%
Rossana Rass    18%     22%             17%             19%     20%
Safa Mursel     14%             10%     13%     7%      14%     15%
Anas Saeed      17%     16%     14%     12%     17%     14%     24%
Aseel Qiad              15%     14%     16%     14%     15%     15%
Rahaf Zidan                                     8%      2%      8%
Reem Hleel                                      2%      6%      2%
Zeina Sheban                                    6%      4%      14%
Leen Fandi                                                      4%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Cc: "deeksha" <[email-masked]>
Sent: Wednesday, November 16, 2022 1:46:57 PM
Subject: LSM Automation Report - 9th Nov to 15th Nov

Hi All,
Given below is the LSM Automation update from 9th Nov to 15th Nov.

                    Summary - November
Total Tickets done              C-Sat %         FCR %           Avg tickets per day
7608

507
Handled Automation tickets by agent
Sum of Tickets  Date
Name    09-Nov-2022     10-Nov-2022     11-Nov-2022     12-Nov-2022     13-Nov-2022     14-Nov-2022     15-Nov-2022     Grand Total
Mohammed yahya  160     140     156     123     27      132     154     892
Rossana Rass    61      151     37              60      7       48      364
Safa Mursel     37      148             182     208     46      102     723
Anas Saeed      77      174     141     29      113     139     140     813
Aseel Qiad      176             140     138     139     157     175     925
Rahaf Zidan                                             38      48      86
Reem Hleel                                              57      64      121
Zeina Sheban                                            36      47      83
Leen Fandi                                                      18      18
Grand Total     511     613     474     472     547     612     796     4025

Other %
Sum of Other %  Date
Name    09-Nov-2022     10-Nov-2022     11-Nov-2022     12-Nov-2022     13-Nov-2022     14-Nov-2022     15-Nov-2022
Mohammed yahya  14%     8%      13%     9%      4%      11%     8%
Rossana Rass    11%     18%     22%             17%             19%
Safa Mursel     14%     14%             10%     13%     7%      14%
Anas Saeed      27%     17%     16%     14%     12%     17%     14%
Aseel Qiad      18%             15%     14%     16%     14%     15%
Rahaf Zidan                                             8%      2%
Reem Hleel                                              2%      6%
Zeina Sheban                                            6%      4%
Leen Fandi

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Cc: "deeksha" <[email-masked]>
Sent: Tuesday, November 15, 2022 1:18:16 PM
Subject: LSM Automation Report - 8th Nov to 14th Nov

Hi All,
Given below is the LSM Automation update from 8th Nov to 14th Nov.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
17700           50%             17%             393
Handled Automation tickets by agent
Sum of Tickets  Date
Name    08-Nov-2022     09-Nov-2022     10-Nov-2022     11-Nov-2022     12-Nov-2022     13-Nov-2022     14-Nov-2022     Grand Total
Mohammed yahya  151     160     140     156     123     27      132     889
Rossana Rass    49      61      151     37              60      7       365
Safa Mursel     95      37      148             182     208     46      716
Anas Saeed      141     77      174     141     29      113     139     814
Aseel Qiad      140     176             140     138     139     157     890
Rahaf Zidan                                                     38      38
Reem Hleel                                                      57      57
Zeina Sheban                                                    36      36
Grand Total     576     511     613     474     472     547     612     3805
Other %
Sum of Other %  Date
Name    08-Nov-2022     09-Nov-2022     10-Nov-2022     11-Nov-2022     12-Nov-2022     13-Nov-2022     14-Nov-2022
Mohammed yahya  15%     14%     8%      13%     9%      4%      11%
Rossana Rass    20%     11%     18%     22%             17%
Safa Mursel     15%     14%     14%             10%     13%     7%
Anas Saeed      14%     27%     17%     16%     14%     12%     17%
Aseel Qiad      21%     18%             15%     14%     16%     14%
Rahaf Zidan                                                     8%
Reem Hleel                                                      2%
Zeina Sheban                                                    6%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Cc: "deeksha" <[email-masked]>
Sent: Friday, November 11, 2022 11:58:39 AM
Subject: LSM Automation Report - 3rd Nov to 10th Nov

Hi All,
Given below is the LSM Automation update from 3rd Nov to 10th Nov.

                    Summary (Oct - 10th Nov)    Total Tickets done

Avg tickets per day

15595

380
Handled Automation tickets by agent
Sum of Tickets  Date
Name    03-Nov-2022     04-Nov-2022     05-Nov-2022     06-Nov-2022     07-Nov-2022     08-Nov-2022     09-Nov-2022     10-Nov-2022     Grand Total
Mohammed yahya  152     147     83      20      140     151     160     140     993
Rossana Rass    40      50              140     95      49      61      151     586
Safa Mursel     60      35      139             82      95      37      148     596
Anas Saeed      141             36      106     141     141     77      174     816
Aseel Qiad              109     140     143     140     140     176             848
Grand Total     393     341     398     409     598     576     511     613     3839
Other %
Sum of Other %  Date
Name    03-Nov-2022     04-Nov-2022     05-Nov-2022     06-Nov-2022     07-Nov-2022     08-Nov-2022     09-Nov-2022     10-Nov-2022
Mohammed yahya  9%      13%     17%     10%     9%      15%     14%     8%
Rossana Rass    13%     24%             18%     16%     20%     11%     18%
Safa Mursel     12%     11%     10%             9%      15%     14%     14%
Anas Saeed      18%             8%      19%     12%     14%     27%     17%
Aseel Qiad              11%     17%     14%     13%     21%     18%

________________________________
From: "Bidipta Dutta" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "Gaurav Yadav" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "deeksha" <[email-masked]>
Sent: Thursday, November 10, 2022 3:55:46 PM
Subject: Re: LSM Automation Report - 2nd Nov to 9th Nov

Hello Saurabh,

Thank you for sharing the details, feedback has been shared with the agent.

Also will keep a close eye for the same.

Regards,
Bidipta Dutta

________________________________
From: "Saurabh Dadu" <[email-masked]>
To: "Gaurav Yadav" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "bidipta dutta" <[email-masked]>
Cc: "deeksha" <[email-masked]>
Sent: Thursday, November 10, 2022 3:34:53 PM
Subject: Re: LSM Automation Report - 2nd Nov to 9th Nov

Hi Apoorv, Bidipta,

Anas at 27% others in Automation - thats way too excessive.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Gaurav Yadav <[email-masked]>
Sent: 10 November 2022 3:20 PM
To: Saurabh Dadu <[email-masked]>; Apoorv Joshi <[email-masked]>; Bidipta Dutta <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Subject: LSM Automation Report - 2nd Nov to 9th Nov

Hi All,
Given below is the LSM Automation update from 2nd Nov to 9th Nov.

                       Summary (Oct - 9th Nov)  Total Tickets done              C-Sat %         FCR %           Avg tickets per day
                        14982

375
Handled Automation tickets by agent
Sum of Tickets  Date
Name    02-Nov-2022     03-Nov-2022     04-Nov-2022     05-Nov-2022     06-Nov-2022     07-Nov-2022     08-Nov-2022     09-Nov-2022     Grand Total
Mohammed yahya  142     152     147     83      20      140     151     160     995
Rossana Rass            40      50              140     95      49      61      435
Safa Mursel             60      35      139             82      95      37      448
Anas Saeed      139     141             36      106     141     141     77      781
Aseel Qiad      143             109     140     143     140     140     176     991
Grand Total     424     393     341     398     409     598     576     511     3650
Other %
Sum of Other %  Date
Name    02-Nov-2022     03-Nov-2022     04-Nov-2022     05-Nov-2022     06-Nov-2022     07-Nov-2022     08-Nov-2022     09-Nov-2022
Mohammed yahya  13%     9%      13%     17%     10%     9%      15%     14%
Rossana Rass            13%     24%             18%     16%     20%     11%
Safa Mursel             12%     11%     10%             9%      15%     14%
Anas Saeed      11%     18%             8%      19%     12%     14%     27%
Aseel Qiad      14%             11%     17%     14%     13%     21%     18%

________________________________
From: "saurabh" <[email-masked]>
To: "Gaurav Yadav" <[email-masked]>
Cc: "deeksha" <[email-masked]>
Sent: Wednesday, November 9, 2022 2:11:40 PM
Subject: Re: LSM Automation Report - 1st Nov to 8th Nov

Please share this now on a daily basis

Also add Bidipta and Apoorv to this daily report.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Gaurav Yadav <[email-masked]>
Sent: 09 November 2022 2:00 PM
To: Saurabh Dadu <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Subject: LSM Automation Report - 1st Nov to 8th Nov

Hi Sir,
Given below is the LSM Automation update from 1st Nov to 8th Nov.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
                  Summary (Oct - 8th Nov)       14471

371
Handled Automation tickets by agent
Sum of Tickets  Date
Name    01-Nov-2022     02-Nov-2022     03-Nov-2022     04-Nov-2022     05-Nov-2022     06-Nov-2022     07-Nov-2022     08-Nov-2022     Grand Total
Mohammed yahya  140     142     152     147     83      20      140     151     975
Rossana Rass    34      0       40      50      0       140     95      49      408
Safa Mursel     3       0       60      35      139     0       82      95      414
Anas Saeed      132     139     141     0       36      106     141     141     836
Aseel Qiad      133     143     0       109     140     143     140     140     948
Grand Total     442     424     393     341     398     409     598     576     3581
Other %
Sum of Other %  Date
Name    01-Nov-2022     02-Nov-2022     03-Nov-2022     04-Nov-2022     05-Nov-2022     06-Nov-2022     07-Nov-2022     08-Nov-2022
Mohammed yahya  11%     13%     9%      13%     17%     10%     9%      15%
Rossana Rass    18%             13%     24%             18%     16%     20%
Safa Mursel                     12%     11%     10%             9%      15%
Anas Saeed      11%     11%     18%             8%      19%     12%     14%
Aseel Qiad      18%     14%             11%     17%     14%