Subject: RE: amount deducted but order not found
From: Malik Ismail <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Divyam Jalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Sankar Thulasimani <[email-masked]>
Date: Mon, 19 Dec 2022 05:57:47 +0000

Hi Manish,

Transaction voided.
Reference Retrieval Number (RRN)          234311098936

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NDEyNzE1MTEyNywiZG9tYWluIjoiYW1hem9ucGF5bWVudHNlcnZpY2VzLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjo1ODY2NX0.lHGjHgTtlvZ-jULYSEnkPYKMJ7uVkRFaNJ4hGHij1DM]

From: Reshmaa KJ <[email-masked]>
Sent: Friday, December 16, 2022 8:44 AM
To: Malik Ismail <[email-masked]>; Manish Kumar <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>; Apoorv Joshi <[email-masked]>; Divyam Jalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sankar Thulasimani <[email-masked]>
Subject: Re: amount deducted but order not found

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi @Malik Ismail<mailto:[email-masked]>,

We cannot void a transaction from our end. Please work with payfort team on this.

Regards,
Reshmaa.

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 15 December 2022 at 5:20 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>, Reshmaa KJ <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>, Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Divyam Jalan <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: amount deducted but order not found
Hi @Reshmaa KJ<mailto:[email-masked]>,

Please cancel below transaction.

Order ID 9405038379

Regards,
Malik

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 13, 2022 12:14 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Divyam Jalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: amount deducted but order not found

CAUTION: External email sender. Use care when clicking on links or opening attachments!
+dxb team

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Divyam Jalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 13, 2022 1:43:29 PM
Subject: Re: amount deducted but order not found

Dear Malik,

Kindly assist on the below concern as the cx has contacted his bank and coming back to us again and again.
As per the cx, his paymnet of amount AED 195 got deducted but his order is not placed and there is no record of his order. Cx did not receive his refund yet.

Cx name- Saja Bader
Contact number-0551159518
Email- [email-masked]<mailto:[email-masked]>
Card last digits- 9706
Amount- AED 195

Thank you for your help.

Regards,
Manish

________________________________
From: "Divyam Jalan" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 13, 2022 1:39:42 PM
Subject: amount deducted but order not found

Hi team,

As per the cx, his paymnet of amount AED 195 got deducted but his order is not placed and there is no record of his order. Cx did not receive his refund yet.

Cx name- Saja Bader
Contact number-0551159518
Email- [email-masked]<mailto:[email-masked]>
Card last digits- 9706
Amount- AED 195

Regard,
Divyam

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com