Subject: RE: [#5078749] - Product information
From: Abdul Safurullah <[email-masked]>
To: Murugapandian Mani <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Mohamed Kassem <[email-masked]>, "[email-masked]" <[email-masked]>, Hckmgr Alrai <[email-masked]>, Hck Alrai <[email-masked]>, Arunava Mitra <[email-masked]>, Asick Kadher <[email-masked]>, Ahmed Ali MohamedAttala Abdel Salam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Sun, 11 Dec 2022 03:28:50 +0000

Dear Mr. @Mohammad Shababe Quamar<mailto:[email-masked]>,

For the below complaint Mr. @Ahmed Ali MohamedAttala Abdel Salam<mailto:[email-masked]> discussed with customer on 26-Nov-22, she said everything fine after team visited.

Regards,
Abdul Hakeem

From: Murugapandian Mani <[email-masked]>
Sent: Saturday, December 10, 2022 1:33 PM
To: Mohammad Shababe Quamar <[email-masked]>; Mohamed Kassem <[email-masked]>; [email-masked]; Hckmgr Alrai <[email-masked]>; Hck Alrai <[email-masked]>; Abdul Safurullah <[email-masked]>; Arunava Mitra <[email-masked]>; Asick Kadher <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Subject: RE: [#5078749] - Product information

Dear Hakim

As discussed, Pls check and update about this complaint.

Regards/Mani

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 7, 2022 12:46 PM
To: Mohamed Kassem <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Hckmgr Alrai <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Hck Alrai <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5078749] - Product information

Hi @Mohamed Kassem<mailto:[email-masked]> @Murugapandian Mani<mailto:[email-masked]> Any update? Customer is chasing on daily, please here to close this case.

Thanks & Regards,
 [Shape  Description automatically generated with medium confidence]
Shababe Quamar
[[email-masked]]
+971 4 517 4278
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Mohamed Kassem <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 26, 2022 3:37 PM
To: [email-masked]<mailto:[email-masked]>; Hckmgr Alrai <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Hck Alrai <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5078749] - Product information
Importance: High

Dear Mani,

Kindly find the below complain for your immediate support and action ,

Dear Amir ,

Kindly do the needful

Invoice number :21122201978520210209
Store :Alrai store

Asper the customer "I bought it from them and i have a problem with the door. They sent an email to maintenance section and they replied that they will come in two days. After that nobody came and when O contacted them again they gave me a phone number which I called more than 25 times. Each time they are giving me fake appointments and nobody is coming or even caring to solve my problem !!!!! Very unprofessional customer service and disrespect !!!! Not what we expected"

Please check and do the needful.

Regards,
Thank You,
Home Centre Support Team

Best Regards,
Mohamed Kassem
Senior Store Manager \ Al Rai - Kuwait

M +965 98001748
E [email-masked]<mailto:[email-masked]>
homecentre.com<http://www.homecentre.com/>

[logo]<../../../Local/Microsoft/Windows/INetCache/Content.Outlook/UW3RPMYE/madhu.docx>
FOLLOW US ON
<http://www.facebook.com/Homecentrestores><http://www.twitter.com/askhomecentre><https://www.youtube.com/user/Homecentrestore><https://instagram.com/homecentrestores>

From: Homecentre <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 26, 2022 12:04 PM
To: Hckmgr Alrai <[email-masked]<mailto:[email-masked]>>; Mohamed Kassem <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5078749] - Product information

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi  Team,

Invoice number :21122201978520210209
Store :Alrai store

Asper the customer "I bought it from them and i have a problem with the door. They sent an email to maintenance section and they replied that they will come in two days. After that nobody came and when O contacted them again they gave me a phone number which I called more than 25 times. Each time they are giving me fake appointments and nobody is coming or even caring to solve my problem !!!!! Very unprofessional customer service and disrespect !!!! Not what we expected"

Please check and do the needful.

Regards,
Thank You,
Home Centre Support Team
Thank You,
Home Centre Support Team
On Sat, 26 Nov at 10:41 AM , Hckmgr.alrai <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team

Kindly send correct invoice No. to can check the status.

Best Regards,
Amir Abel Fattah
Furniture DTL Al Rai
Home Centre - Kuwait
M +965 66027052

homecentre.com<http://www.homecentre.com/>

[logo]<../../../Local/Microsoft/Windows/INetCache/Content.Outlook/UW3RPMYE/madhu.docx>
FOLLOW US ON
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNTcwNDk2MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.m-LeITxHbiKXpxBzwsqhR0d3mQmqm4K8QMDu3xcsVqM]<http://www.facebook.com/Homecentrestores>[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNTcwNDk2NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.3xn-x8ESCriJ6wLZ1zpRn2lVojmOQa0Vk-MGQ7_pEGs]<http://www.twitter.com/askhomecentre>[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNTcwNDk2NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.OB1JOMS7H6w9Q4KZJsRewAGG6MlWU3DyWcKYnhXOBrc]<https://www.youtube.com/user/Homecentrestore>[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNTcwNDk2NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.EqeBeIi7f8bH8jH7lhHwEL_Tiiz7wLFwnSoKVReJhXU]<https://instagram.com/homecentrestores>

From: Homecentre <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 25, 2022 11:30 PM
To: Mohamed Kassem <[email-masked]<mailto:[email-masked]>>; Hckmgr Alrai <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5078749] - Product information

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Kindly any update us on the below, thank you for your help!

Regards,
M.Murshed
On Tue, 1 Nov at 2:15 PM , Homecentre <[email-masked]<mailto:[email-masked]>> wrote:
​Hi  Team,

Invoice number :211222019785202101209
Store :Alrai store

Asper the customer "I bought it from them and i have a problem with the door. They sent an email to maintenance section and they replied that they will come in two days. After that nobody came and when O contacted them again they gave me a phone number which I called more than 25 times. Each time they are giving me fake appointments and nobody is coming or even caring to solve my problem !!!!! Very unprofessional customer service and disrespect !!!! Not what we expected"

Please check and do the needful.

Regards,

5078749:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

5078749:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#5078749] - Product information
From: Ahmed Ali MohamedAttala Abdel Salam <[email-masked]>
To: Murugapandian Mani <[email-masked]>, Abdul Safurullah <[email-masked]>, Hckmgr Alrai <[email-masked]>, Hck Alrai <[email-masked]>, Mohamed Kassem <[email-masked]>, Asick Kadher <[email-masked]>, Arunava Mitra <[email-masked]>
Date: Sat, 26 Nov 2022 13:22:59 +0000

Dear Mani

Please note below complaint already attended last week and we rectify the WDRB & today we called again her ( 50468842 ) and confirmed everything’s fine after team visited her  .

Regards,

Ahmed Ali.

From: Murugapandian Mani <[email-masked]>
Sent: Saturday, November 26, 2022 2:55 PM
To: Ahmed Ali MohamedAttala Abdel Salam <[email-masked]>; Abdul Safurullah <[email-masked]>; Hckmgr Alrai <[email-masked]>; Hck Alrai <[email-masked]>; Mohamed Kassem <[email-masked]>; Asick Kadher <[email-masked]>; Arunava Mitra <[email-masked]>
Subject: FW: [#5078749] - Product information
Importance: High

Dear Ali

Pls speak to this customer now itself and schedule it to attend their complaint on priority.

@Abdul Safurullah<mailto:[email-masked]>:-Pls close this customer concern as much earlier.

Regards/Mani

From: Mohamed Kassem <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 26, 2022 2:37 PM
To: [email-masked]<mailto:[email-masked]>; Hckmgr Alrai <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Hck Alrai <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5078749] - Product information
Importance: High

Dear Mani,

Kindly find the below complain for your immediate support and action ,

Dear Amir ,

Kindly do the needful

Invoice number :21122201978520210209

Store :Alrai store

Asper the customer "I bought it from them and i have a problem with the door. They sent an email to maintenance section and they replied that they will come in two days. After that nobody came and when O contacted them again they gave me a phone number which I called more than 25 times. Each time they are giving me fake appointments and nobody is coming or even caring to solve my problem !!!!! Very unprofessional customer service and disrespect !!!! Not what we expected"

Please check and do the needful.

Regards,

Thank You,
Home Centre Support Team

Best Regards,

Mohamed Kassem

Senior Store Manager \ Al Rai - Kuwait

M +965 98001748

E [email-masked]<mailto:[email-masked]>

homecentre.com<http://www.homecentre.com/>

FOLLOW US ON

<http://www.facebook.com/Homecentrestores><http://www.twitter.com/askhomecentre><https://www.youtube.com/user/Homecentrestore><https://instagram.com/homecentrestores>

From: Homecentre <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 26, 2022 12:04 PM
To: Hckmgr Alrai <[email-masked]<mailto:[email-masked]>>; Mohamed Kassem <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5078749] - Product information

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi  Team,

Invoice number :21122201978520210209

Store :Alrai store

Asper the customer "I bought it from them and i have a problem with the door. They sent an email to maintenance section and they replied that they will come in two days. After that nobody came and when O contacted them again they gave me a phone number which I called more than 25 times. Each time they are giving me fake appointments and nobody is coming or even caring to solve my problem !!!!! Very unprofessional customer service and disrespect !!!! Not what we expected"

Please check and do the needful.

Regards,

Thank You,
Home Centre Support Team

Thank You,
Home Centre Support Team

   On Sat, 26 Nov at 10:41 AM , Hckmgr.alrai <[email-masked]<mailto:[email-masked]>> wrote:

   Dear Team

   Kindly send correct invoice No. to can check the status.

Best Regards,

Amir Abel Fattah

Furniture DTL Al Rai

Home Centre - Kuwait

M +965 66027052

homecentre.com<http://www.homecentre.com/>

 <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNTcwNDk2MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-KR49rv8SgigCNclezNMrRcZ50EF-yrezNc_cBEEGTU>

 <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNTcwNDk2MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.AlKzaNi89uz-cMlJpzA7q5qOaMrnzBxBf3TqZ7ZEf5A>

FOLLOW US ON

<http://www.facebook.com/Homecentrestores><http://www.twitter.com/askhomecentre><https://www.youtube.com/user/Homecentrestore><https://instagram.com/homecentrestores>

      From: Homecentre <[email-masked]<mailto:[email-masked]>>
      Sent: Friday, November 25, 2022 11:30 PM
      To: Mohamed Kassem <[email-masked]<mailto:[email-masked]>>; Hckmgr Alrai <[email-masked]<mailto:[email-masked]>>
      Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
      Subject: Fwd: [#5078749] - Product information

      CAUTION: External email sender. Use care when clicking on links or opening attachments!

      Hi Team,

      Kindly any update us on the below, thank you for your help!

      Regards,
      M.Murshed

         On Tue, 1 Nov at 2:15 PM , Homecentre <[email-masked]<mailto:[email-masked]>> wrote:

         ​Hi  Team,

         Invoice number :211222019785202101209

         Store :Alrai store

         Asper the customer "I bought it from them and i have a problem with the door. They sent an email to maintenance section and they replied that they will come in two days. After that nobody came and when O contacted them again they gave me a phone number which I called more than 25 times. Each time they are giving me fake appointments and nobody is coming or even caring to solve my problem !!!!! Very unprofessional customer service and disrespect !!!! Not what we expected"

         Please check and do the needful.

         Regards,

      5078749:1125156

      This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

      5078749:1125156