Subject: Nashwa Cases shared today
From: Apoorv Joshi <[email-masked]>
To: deeksha <[email-masked]>
Date: Wed, 7 Dec 2022 03:23:25 -0700 (MST)

Hi Mam, 

5426648 - Chat taken by Asma, Asma shared previous chat screenshot with customer. We should not share chat screenshots with customer. 
5426073 - Chat taken by Asma, Agent did not ask customer for "is there anything else I can assist you with today" 
6187982880 - I did not find any issue with this. Customer is saying the item is making noises, meaning the case is for damaged item. The agent has apologize to the customer and have asked them to share images. In all the tickets for this order number, the customer is saying the same thing. Agent has done merging correctly as well. 

Regards, 
Apoorv