Subject: RE: [#5078749] - Product information
From: Mohammad Shababe Quamar <[email-masked]>
To: Mohamed Kassem <[email-masked]>, "[email-masked]" <[email-masked]>, Hckmgr Alrai <[email-masked]>, Murugapandian Mani <[email-masked]>, Hck Alrai <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 7 Dec 2022 09:45:52 +0000

Hi @Mohamed Kassem<mailto:[email-masked]> @Murugapandian Mani<mailto:[email-masked]> Any update? Customer is chasing on daily, please here to close this case.

Thanks & Regards,
 [Shape  Description automatically generated with medium confidence]
Shababe Quamar
[[email-masked]]
+971 4 517 4278
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Mohamed Kassem <[email-masked]>
Sent: Saturday, November 26, 2022 3:37 PM
To: [email-masked]; Hckmgr Alrai <[email-masked]>; Murugapandian Mani <[email-masked]>; Hck Alrai <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: [#5078749] - Product information
Importance: High

Dear Mani,

Kindly find the below complain for your immediate support and action ,

Dear Amir ,

Kindly do the needful

Invoice number :21122201978520210209
Store :Alrai store

Asper the customer "I bought it from them and i have a problem with the door. They sent an email to maintenance section and they replied that they will come in two days. After that nobody came and when O contacted them again they gave me a phone number which I called more than 25 times. Each time they are giving me fake appointments and nobody is coming or even caring to solve my problem !!!!! Very unprofessional customer service and disrespect !!!! Not what we expected"

Please check and do the needful.

Regards,
Thank You,
Home Centre Support Team

Best Regards,
Mohamed Kassem
Senior Store Manager \ Al Rai - Kuwait

M +965 98001748
E [email-masked]<mailto:[email-masked]>
homecentre.com<http://www.homecentre.com/>

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FOLLOW US ON
<http://www.facebook.com/Homecentrestores><http://www.twitter.com/askhomecentre><https://www.youtube.com/user/Homecentrestore><https://instagram.com/homecentrestores>

From: Homecentre <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 26, 2022 12:04 PM
To: Hckmgr Alrai <[email-masked]<mailto:[email-masked]>>; Mohamed Kassem <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5078749] - Product information

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi  Team,

Invoice number :21122201978520210209
Store :Alrai store

Asper the customer "I bought it from them and i have a problem with the door. They sent an email to maintenance section and they replied that they will come in two days. After that nobody came and when O contacted them again they gave me a phone number which I called more than 25 times. Each time they are giving me fake appointments and nobody is coming or even caring to solve my problem !!!!! Very unprofessional customer service and disrespect !!!! Not what we expected"

Please check and do the needful.

Regards,
Thank You,
Home Centre Support Team
Thank You,
Home Centre Support Team
On Sat, 26 Nov at 10:41 AM , Hckmgr.alrai <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team

Kindly send correct invoice No. to can check the status.

Best Regards,
Amir Abel Fattah
Furniture DTL Al Rai
Home Centre - Kuwait
M +965 66027052

homecentre.com<http://www.homecentre.com/>

[logo]<../../../Local/Microsoft/Windows/INetCache/Content.Outlook/UW3RPMYE/madhu.docx>
FOLLOW US ON
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNTcwNDk2MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.m-LeITxHbiKXpxBzwsqhR0d3mQmqm4K8QMDu3xcsVqM]<http://www.facebook.com/Homecentrestores>[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNTcwNDk2NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.3xn-x8ESCriJ6wLZ1zpRn2lVojmOQa0Vk-MGQ7_pEGs]<http://www.twitter.com/askhomecentre>[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNTcwNDk2NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.OB1JOMS7H6w9Q4KZJsRewAGG6MlWU3DyWcKYnhXOBrc]<https://www.youtube.com/user/Homecentrestore>[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNTcwNDk2NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.EqeBeIi7f8bH8jH7lhHwEL_Tiiz7wLFwnSoKVReJhXU]<https://instagram.com/homecentrestores>

From: Homecentre <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 25, 2022 11:30 PM
To: Mohamed Kassem <[email-masked]<mailto:[email-masked]>>; Hckmgr Alrai <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5078749] - Product information

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Kindly any update us on the below, thank you for your help!

Regards,
M.Murshed
On Tue, 1 Nov at 2:15 PM , Homecentre <[email-masked]<mailto:[email-masked]>> wrote:
​Hi  Team,

Invoice number :211222019785202101209
Store :Alrai store

Asper the customer "I bought it from them and i have a problem with the door. They sent an email to maintenance section and they replied that they will come in two days. After that nobody came and when O contacted them again they gave me a phone number which I called more than 25 times. Each time they are giving me fake appointments and nobody is coming or even caring to solve my problem !!!!! Very unprofessional customer service and disrespect !!!! Not what we expected"

Please check and do the needful.

Regards,

5078749:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

5078749:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com