Subject: FW: Wong Item delivered (color)order 8188133522
From: Mohammad Shababe Quamar <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Date: Wed, 7 Dec 2022 09:33:22 +0000

Thanks & Regards,

Shababe Quamar

+971 4 517 4278
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital

-----Original Message-----
From: Mohamed Shabaz Khan <[email-masked]>
Sent: Wednesday, November 30, 2022 1:58 PM
To: Suha Ali <[email-masked]>; Aya Alkafaween <[email-masked]>; Yara Hamza <[email-masked]>
Cc: Arunava Mitra <[email-masked]>; cchckw <[email-masked]>; Escalations Dxbteam <[email-masked]>; Murugapandian Mani <[email-masked]>
Subject: RE: Wong Item delivered (color)order 8188133522

Hi Team,

As said earlier, Please try to convince the customer as marble is natural material with slight changes in color and patterns.

Mohamed Shabaz Khan
MIS Executive
Landmark Tower, Dubai Marina
PO Box 54052, Dubai, United Arab Emirates T +971 4 5175433 M +971 56 8066304 E [email-masked]
homecentre.com

FOLLOW US ON

-----Original Message-----
From: Suha Ali <[email-masked]>
Sent: Tuesday, November 15, 2022 3:18 PM
To: Aya Alkafaween <[email-masked]>; Mohamed Shabaz Khan <[email-masked]>; Yara Hamza <[email-masked]>
Cc: Arunava Mitra <[email-masked]>; cchckw <[email-masked]>; Escalations Dxbteam <[email-masked]>; Murugapandian Mani <[email-masked]>
Subject: رد: Wong Item delivered (color)order 8188133522

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Team,

Kindly update us if the issue has been solved , the customer called us back to confirm that he is not satisfied he need a return or replace for the item , and a call to confirm that , kindly check the situation the customer insistent to return it he don’t want it he say its so different than he want order  :8188133522 phone : 96566272726

Regards,
________________________________________
‏‏من: Aya Alkafaween
‏‏تاريخ الإرسال: 13 تشرين الثاني, 2022 10:38 ص
إلى: Mohamed Shabaz Khan; Yara Hamza
نسخة: Arunava Mitra; cchckw; Escalations Dxbteam; Murugapandian Mani
‏‏الموضوع: RE: Wong Item delivered (color)order 8188133522

dears
kindly update us if the issue has been solved , the customer called us back to confirm that he is not satisfied he need a return or replace for the item , and a call to confirm that , kindly check the situation the customer insistent to return it he don’t want it he say its so different than he want order  :8188133522 phone : 96566272726

regards
aya alkafaween

-----Original Message-----
From: Mohamed Shabaz Khan <[email-masked]>
Sent: Monday, October 31, 2022 5:52 PM
To: Aya Alkafaween <[email-masked]>; Yara Hamza <[email-masked]>
Cc: Arunava Mitra <[email-masked]>; cchckw <[email-masked]>; Escalations Dxbteam <[email-masked]>; Murugapandian Mani <[email-masked]>
Subject: RE: Wong Item delivered (color)order 8188133522

Hi Yara/ Aya,

Please try to convince the customer as marble is natural material with slight changes in color and patterns.

Mohamed Shabaz Khan
MIS Executive
Landmark Tower, Dubai Marina
PO Box 54052, Dubai, United Arab Emirates T +971 4 5175433 M +971 56 8066304 E [email-masked]
homecentre.com

FOLLOW US ON

-----Original Message-----
From: Aya Alkafaween <[email-masked]>
Sent: Sunday, October 16, 2022 12:46 PM
To: Mohamed Shabaz Khan <[email-masked]>; Yara Hamza <[email-masked]>
Cc: Arunava Mitra <[email-masked]>; cchckw <[email-masked]>; Escalations Dxbteam <[email-masked]>; Murugapandian Mani <[email-masked]>
Subject: RE: Wong Item delivered (color)order 8188133522

CAUTION: External email sender. Use care when clicking on links or opening attachments!

dears
kindly update us if the issue has been solved , the customer called us back to confirm that he is not satisfied he need a return or replace for the item , and a call to confirm that , kindly check the situation order  :8188133522 phone : 96566272726

regards
aya alkafaween
________________________________________
From: Mohamed Shabaz Khan [[email-masked]]
Sent: Tuesday, October 04, 2022 9:57 AM
To: Yara Hamza
Cc: Arunava Mitra; cchckw; Escalations Dxbteam; Murugapandian Mani
Subject: RE: Wong Item delivered (color)order 8188133522

Hi Yara,

Below disclaimer is already added on the website:
Product Colour may vary slightly due to photographic lighting or your screen settings. The product images have props used for illustrative purposes. Also, marble is natural material with slight changes in color and patterns.

Mohamed Shabaz Khan
MIS Coordinator
Landmark Tower, Dubai Marina
PO Box 54052, Dubai, United Arab Emirates T +971 4 5175433 M +971 56 8066304 E [email-masked]
homecentre.com

FOLLOW US ON

-----Original Message-----
From: Yara Hamza <[email-masked]>
Sent: Monday, October 3, 2022 10:31 PM
To: Mohamed Shabaz Khan <[email-masked]>; Murugapandian Mani <[email-masked]>
Cc: Arunava Mitra <[email-masked]>; cchckw <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Wong Item delivered (color)order 8188133522

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear all
I deeply apologize
Please ignore the bellow email

The correct issue
the customer call us and he asked to return the item due to the color of items the marble color is different he sent the picture for the received item and i attached it with the picture from web sit please check and update us if the return proved item :162488459 and 162488456

order 8188133522

phone number :+96560082088

picture attached
Best regard
Yara Hamza
_________________
From: Yara Hamza
Sent: Monday, October 03, 2022 9:16 PM
To: [email-masked]; [email-masked]
Cc: [email-masked]; cchckw; [email-masked]
Subject: RE: Wong Item delivered (color)order 8188133522

Dear all
kindly check the attached picture

order 8188133522

phone number :+96560082088
item :162488459 and 162488456

Best regard
Yara Hamza

________________________________________
From: Yara Hamza
Sent: Monday, October 03, 2022 9:12 PM
To: [email-masked]; [email-masked]
Cc: [email-masked]; cchckw; [email-masked]
Subject: Wong Item delivered (color)order 8188133522

​
Dear team
The customer call  due to Wong Item delivered (color)  the customer ordered golden one but she received the black color and now she asked to return it  kindly check and update us if the return approved

item :162488459 and 162488456

order 8188133522

phone number :+96560082088

picture attached
Best regard
Yara Hamza
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com