Subject: FW: Damaged WWD item order (8112946263)
From: Mohammad Shababe Quamar <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Date: Wed, 7 Dec 2022 09:18:08 +0000

Thanks & Regards,

Shababe Quamar

+971 4 517 4278
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital

-----Original Message-----
From: Murugapandian Mani <[email-masked]>
Sent: Tuesday, November 15, 2022 5:04 PM
To: Yara Hamza <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Arunava Mitra <[email-masked]>; Asick Kadher <[email-masked]>; Abdul Safurullah <[email-masked]>; Bharathi Kumar <[email-masked]>; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]>; Reddy Prasad <[email-masked]>
Subject: FW: Damaged WWD item order (8112946263)

Dear Arun

Mentioned items delivered almost one year ago, as per the agreed warranty, we can repair the defected items not replacement.
Thus, pls update in the ticket accordingly and close this ticket.

Regards/Mani

-----Original Message-----
From: Arunava Mitra <[email-masked]>
Sent: Tuesday, November 15, 2022 3:40 PM
To: Murugapandian Mani <[email-masked]>; Yara Hamza <[email-masked]>; Bharathi Kumar <[email-masked]>; Asick Kadher <[email-masked]>; Abdul Safurullah <[email-masked]>; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]>
Cc: cchckw <[email-masked]>
Subject: RE: Damaged WWD item order (8112946263)

Dear Sir

Please find attached the mail where all details of the rectification update is mentioned

Regards
Arun

-----Original Message-----
From: Murugapandian Mani
Sent: Tuesday, November 15, 2022 3:35 PM
To: Yara Hamza <[email-masked]>; Arunava Mitra <[email-masked]>; Bharathi Kumar <[email-masked]>; Asick Kadher <[email-masked]>; Abdul Safurullah <[email-masked]>; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]>
Cc: cchckw <[email-masked]>
Subject: RE: Damaged WWD item order (8112946263)

Dear Arun

Pls update about this complaint status.

Regards/Mani

-----Original Message-----
From: Yara Hamza <[email-masked]>
Sent: Tuesday, November 15, 2022 2:17 PM
To: Arunava Mitra <[email-masked]>; Murugapandian Mani <[email-masked]>; Bharathi Kumar <[email-masked]>; Asick Kadher <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; cchckw <[email-masked]>
Subject: RE: Damaged WWD item order (8112946263)

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear Team ,
The customer called us again and she so upset the issue still pending the team visit her but the item not fixed  phone number (+96594449741)

ticket id (4501770)
 item (162645653 )
 order (8112946263)
Best regard
Yara Hamza

-----Original Message-----
From: Yara Hamza <[email-masked]>
Sent: Tuesday, October 11, 2022 8:33 PM
To: Arunava Mitra <[email-masked]>; Murugapandian Mani <[email-masked]>; Bharathi Kumar <[email-masked]>; Asick Kadher <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; cchckw <[email-masked]>
Subject: RE: Damaged WWD item order (8112946263)

Dear all
kindly update us if the below issue sorted out

order (8112946263)
phone number (+96594449741)
Best regard
________________________________________
From: Arunava Mitra [[email-masked]]
Sent: Wednesday, September 28, 2022 9:12 AM
To: Murugapandian Mani; Yara Hamza; Bharathi Kumar; Asick Kadher
Cc: Escalations Dxbteam; cchckw
Subject: RE: Damaged WWD item  order (8112946263)

Dear Sir

We will sent the team today to check the issue and revert back

Regards
Arun

-----Original Message-----
From: Murugapandian Mani
Sent: Wednesday, September 28, 2022 8:57 AM
To: Yara Hamza <[email-masked]>; Bharathi Kumar <[email-masked]>; Arunava Mitra <[email-masked]>; Asick Kadher <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; cchckw <[email-masked]>
Subject: RE: Damaged WWD item order (8112946263)

Dear Arun

Pls update the status of this complaint.

Regards/Mani

-----Original Message-----
From: Yara Hamza <[email-masked]>
Sent: Tuesday, September 27, 2022 6:32 PM
To: Bharathi Kumar <[email-masked]>; Arunava Mitra <[email-masked]>; Asick Kadher <[email-masked]>; Murugapandian Mani <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; cchckw <[email-masked]>; Wasim Qureshi <[email-masked]>
Subject: RE: Damaged WWD item order (8112946263)

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear team
The customer call us again and she so upset doe to delay and asked to call her as soonest or she will raise a complaint on MOC kindly support us to sort it out ASAP phone number (+96594449741)

ticket id (4501770)
 item (162645653 )
 order (8112946263)
Best regard
Yara Hamza

________________________________________
From: Bharathi Kumar [[email-masked]]
Sent: Wednesday, September 21, 2022 11:51 AM
To: Yara Hamza; Hanan Baninaser; Arunava Mitra; Asick Kadher
Cc: Escalations Dxbteam; cchckw; Murugapandian Mani
Subject: RE: Damaged WWD item  order (8112946263)

Dear Team,

We will try to send the Rectification Team Sunday 25/09/2022.

 BEST & REGARDS :

VINOTHKUMAR  BHARATHI

-----Original Message-----
From: Yara Hamza <[email-masked]>
Sent: Wednesday, September 21, 2022 10:55 AM
To: Murugapandian Mani <[email-masked]>; Hanan Baninaser <[email-masked]>; Arunava Mitra <[email-masked]>; Bharathi Kumar <[email-masked]>; Asick Kadher <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; cchckw <[email-masked]>
Subject: RE: Damaged WWD item order (8112946263)

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear team

The customer call us because the door of item (162645653 ) in order (8112946263) was broken

and she asked to sent the team to check it

he so upset due to delay and asked to sent the team as soonest or she will raise a complaint on MOC

phone number (+96594449741)

ticket id (4501770)
The picture of item attached
best regard
Yara Hamza

________________________________________
From: Murugapandian Mani [[email-masked]]
Sent: Sunday, September 04, 2022 11:20 AM
To: Hanan Baninaser; Yara Hamza; Arunava Mitra; Bharathi Kumar; Asick Kadher
Cc: Escalations Dxbteam; cchckw
Subject: RE: Damaged WWD item  order (8112946263)

Hi

QET we are doing today.

Regards/Mani

-----Original Message-----
From: Hanan Baninaser <[email-masked]>
Sent: Sunday, September 4, 2022 11:17 AM
To: Murugapandian Mani <[email-masked]>; Yara Hamza <[email-masked]>; Arunava Mitra <[email-masked]>; Bharathi Kumar <[email-masked]>; Asick Kadher <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; cchckw <[email-masked]>
Subject: RE: Damaged WWD item order (8112946263)

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear Team,

The customer called us again , Kindly update us when the below sorted out .

Order ID: 8112946263

Best Regards,
Hanan Bani Naser
________________________________________
From: Murugapandian Mani [[email-masked]]
Sent: Saturday, September 03, 2022 10:47 AM
To: Yara Hamza; Arunava Mitra; Bharathi Kumar; Asick Kadher; Bharathi Kumar
Cc: Escalations Dxbteam; cchckw
Subject: RE: Damaged WWD item  order (8112946263)

Dear Vinodh

Waiting to get update from your end.

Regards/Mani

From: Yara Hamza <[email-masked]>
Sent: Thursday, September 1, 2022 2:03 PM
To: Murugapandian Mani <[email-masked]>; Arunava Mitra <[email-masked]>; Bharathi Kumar <[email-masked]>; Asick Kadher <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; cchckw <[email-masked]>
Subject: RE: Damaged WWD item order (8112946263)

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear all
kindly update us if the below issue sorted out

order (8112946263)
phone number (+96594449741)
Best regard
________________________________
From: Murugapandian Mani [[email-masked]]
Sent: Wednesday, August 17, 2022 7:19 AM
To: Yara Hamza; Arunava Mitra; Bharathi Kumar; Asick Kadher
Cc: Escalations Dxbteam; cchckw
Subject: RE: Damaged WWD item order (8112946263) Dear Vinodh

Pls update about the below complaint status.

Regards/Mani
From: Yara Hamza <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 16, 2022 4:45 PM
To: Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; cchckw <[email-masked]<mailto:[email-masked]>>
Subject: RE: Damaged WWD item order (8112946263)

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear all
kindly update us if the below issue sorted out

order (8112946263)
phone number (+96594449741)
Best regard
________________________________
From: Yara Hamza
Sent: Tuesday, July 05, 2022 7:02 AM
To: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: [email-masked]<mailto:[email-masked]>; cchckw
Subject: RE: Damaged WWD item order (8112946263) Dear team

The customer call us because the door of item (162645653 ) in order (8112946263) was broken

and she asked to sent the team to check it

phone number (+96594449741)

Best regard
________________________________
From: Yara Hamza
Sent: Tuesday, June 28, 2022 1:46 PM
To: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: [email-masked]<mailto:[email-masked]>; cchckw
Subject: RE: Damaged WWD item order (8112946263) Dear team

The customer call us because the door of item (162645653 ) in order (8112946263) was broken

and she asked to sent the team to check it

phone number (+96594449741)

Best regard
________________________________
From: Yara Hamza
Sent: Thursday, June 16, 2022 6:53 AM
To: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: [email-masked]<mailto:[email-masked]>; cchckw
Subject: Damaged WWD item order (8112946263) Dear team

The customer call us because the door of item (162645653 ) in order (8112946263) was broken

and she asked to sent the team to check it

phone number (+96594449741)

best regard
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Rectification Update_8112946263
From: Arunava Mitra <[email-masked]>
To: Reddy Prasad <[email-masked]>, Mohamed Shabaz Khan <[email-masked]>, Omkar BhaskarMethavade <[email-masked]>
Cc: Nuno Lopes <[email-masked]>, Jessie Caparas <[email-masked]>, Murugapandian Mani <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Sampad Sahoo <[email-masked]>
Date: Mon, 24 Oct 2022 09:08:45 +0000

Dear Sir

Please find the rectification update for the said invoice. For the said invoice the door of the wardrobe is completely broken. The team found out that it is due to the usage issue. We offered rectification of the item by taking it back to the warehouse and repair it as we only have a last piece in the stock .But the customer refused to take the rectification of the item and insisted to bring a new door and take the broken one back. Kindly suggest what we can do in this scenario. I have attached the picture for your kind reference

PARTICULARS

REMARKS

DELIVERY DATE

15-Nov-2021

INVOICE_NO

8112946263

ITEM_CODE

162645653

ITEM_DESC

Nazario 6-Door Wardrobe - Grey Oak

QEC DATE

23/10/2022

DAMAGE HAPPENED FROM

Usage

DEFECT IDENTIFIED AS

Customer

DAMAGE IN DETAIL(DESCRIBE)

The door of the wardrobe is damaged

Regards

Arun