Subject: FW: Order no.8283417740 Cash refund approval
From: Mohammad Shababe Quamar <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Date: Wed, 7 Dec 2022 08:55:52 +0000

Thanks & Regards,
 [Shape  Description automatically generated with medium confidence]
Shababe Quamar
[[email-masked]]
+971 4 517 4278
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Rahul Nerkar (TCS) <[email-masked]>
Sent: Monday, December 5, 2022 3:28 PM
To: Tharindu Rajapaksha <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Shajan Joy <[email-masked]>; Reddy Prasad <[email-masked]>; Akshay Berry <[email-masked]>
Cc: Ajith Pillai <[email-masked]>; Rohit Kamath (TCS) <[email-masked]>; Sonal Gyanchandani (TCS) <[email-masked]>; Priyanka Gadiya (TCS) <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Order no.8283417740 Cash refund approval

Dear Tharindu,

Please arrange cash at the mentioned location in trailing email.

Regards,
Rahul Nerkar.
________________________________
From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 5, 2022 1:54 PM
To: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>; Shajan Joy <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Tharindu Rajapaksha <[email-masked]<mailto:[email-masked]>>
Cc: Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order no.8283417740 Cash refund approval

Hi @Rahul Nerkar (TCS)<mailto:[email-masked]>

The below-mentioned item belongs to Home Centre, and some merchandiser has 2 years warranty, so RMA has been processed. Still, the order is older than one year, that's why the refund did not process automatically.

++ @Tharindu Rajapaksha<mailto:[email-masked]> Please arrange cash KWD 35.7 (Store Name - Al-rai in Kuwait.)

Thanks & Regards,

 [Shape  Description automatically generated with medium confidence]

Shababe Quamar

[[email-masked]]

+971 4 517 4278

Landmark Group HQ, Marina, Dubai, UAE.

www.landmark.digital<http://www.landmark.digital/>

From: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 3, 2022 10:00 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Shajan Joy <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order no.8283417740 Cash refund approval

Dear Shababe Sir,

Please update the refund case below in trailing email.

Regards,

Rahul Nerkar.

________________________________

From: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 17, 2022 1:02 PM
To: Shajan Joy <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Ajith Pillai <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order no.8283417740 Cash refund approval

Dear Shajan Sir,

After 1+ year goods return in Wearhouse on 13-Oct-2022.  In 2nd Screen shot under return request you can see the Expected item(1) & received item (1) is updated by @Akshay Berry<mailto:[email-masked]>.

@Akshay Berry<mailto:[email-masked]> please confirm the product is under warranty, that's reason we have to process the refund.

@Mohammad Shababe Quamar<mailto:[email-masked]> Sir please assist in this case.

Regards,

Rahul Nerkar.

________________________________

From: Shajan Joy <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 17, 2022 12:40 PM
To: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Ajith Pillai <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order no.8283417740 Cash refund approval

Dear Rahul,

Return after 1+year?

Regards

Shajan Joy

From: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 17, 2022 8:50 AM
To: Shajan Joy <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Nagamuni Reddy N <[email-masked]<mailto:[email-masked]>>; Tharindu Rajapaksha <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>; Sabir Sutharya <[email-masked]<mailto:[email-masked]>>; Chiranjeevi Aidham <[email-masked]<mailto:[email-masked]>>
Subject: Order no.8283417740 Cash refund approval

Dear Shajan Sir,

Can you please approve a cash refund for Order no.8283417740 amount KWD- 35.7/-, NO record found on KPAY.

Customer placed order on 31-July 2021 & goods delivered to customer on 22-Aug-2021, Customer return the product on 13-Oct-2022, that's the reason we are not able to process direct refund to customer account.

Please approve Cash refund , I attached all screenshots of Hybris, KPAY & PAYFORT

Regards,

Rahul Nerkar.

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