Subject: Re: Chat Feedback LSM - Nashwa
From: Deeksha Dadu <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Date: Tue, 6 Dec 2022 13:36:52 +0000

Please call Obaidu right away and discuss with him. He was warned about this last time also and we are still getting these complaints. Please tell him if it happens in another chat, we may not be able to continue with these girls. He has to fix these issues immediately.

Sent from my iPhone

On 6 Dec 2022, at 19:01, Apoorv Joshi <[email-masked]> wrote:

Hi Mam,

Please find below the details for the tickets shared by Nashwa-

5412931 - Chat taken by Ziena(LSM), english language style is not that proper. Information shared is correct.
5412987 - Chat taken by Mais(LSM), english language style is not that proper. Information shared is correct.
5413245 - Chat taken by Ziena(LSM), english language style is not that proper. Information shared is correct.
5413266 - Chat taken by Mais(LSM), english language style is not that proper. Information shared is correct. No escalation done.
5413392 - Chat taken by Ziena(LSM), arabic chat, language is improper in chat as customer already mentioned that he received incomplete item but agent still asked the customer to confirm again if the item is missing or incomplete.

Regards,
Apoorv