Subject: Chat Feedback LSM - Nashwa
From: Apoorv Joshi <[email-masked]>
To: deeksha <[email-masked]>
Date: Tue, 6 Dec 2022 06:31:07 -0700 (MST)

Hi Mam, 

Please find below the details for the tickets shared by Nashwa- 

5412931 - Chat taken by Ziena(LSM), english language style is not that proper. Information shared is correct. 
5412987 - Chat taken by Mais(LSM), english language style is not that proper. Information shared is correct. 
5413245 - Chat taken by Ziena(LSM), english language style is not that proper. Information shared is correct. 
5413266 - Chat taken by Mais(LSM), english language style is not that proper. Information shared is correct. No escalation done. 
5413392 - Chat taken by Ziena(LSM), arabic chat, language is improper in chat as customer already mentioned that he received incomplete item but agent still asked the customer to confirm again if the item is missing or incomplete. 

Regards, 
Apoorv