Subject: Re: [#348955] RE: Refund Issue - 9751901269
From: Apoorv Joshi <[email-masked]>
To: Nitesh Singh <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Tue, 21 Jan 2020 12:41:22 -0700 (MST)

Hi Nitesh, 

Please do the needful and close this case. 

Regards, 
Apoorv 

From: "PayFort Operations Team" <[email-masked]> 
To: "malik ismail" <[email-masked]> 
Cc: "venkata burle" <[email-masked]>, "Hiren Sadhwani" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Nitesh Singh" <[email-masked]> 
Sent: Tuesday, January 21, 2020 7:44:20 PM 
Subject: Re: [#348955] RE: Refund Issue - 9751901269 

Dear Malik, 

My pleasure, dear. 
​ 
Please let us know if you need any further assistance. 
​ 
​ We will close this ticket but will remain at your disposal if you ever wish to reach us back. 

Since your valuable feedback is essential to our improvement, We kindly invite you to participate in the quick satisfaction survey that you will be receiving shortly. 

Viktoria Baranova 
Program manager 

On Tue, 21 Jan at 5:57 PM , Malik Ismail <[email-masked]> wrote: 
Hi Viktoria, 
Thank you for the update. 
Regards, 
Malik Ismail 

BQ_BEGIN

From: PayFort Operations Team <[email-masked]> 
Sent: Tuesday, January 21, 2020 5:51 PM 
To: Malik Ismail <[email-masked]> 
Cc: Venkata Burle <[email-masked]>; Hiren Sadhwani <[email-masked]>; [email-masked]; Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked] 
Subject: Re: [#348955] RE: Refund Issue - 9751901269 
External email sender, please take precaution. 
Hi Malik, 
​Please note that we have processed the refund for the said amount. 
​ 
RRN for this refund is 002200284536. 
​ 
Please let us know if you need any further assistance. 
Viktoria Baranova 
Program manager 

BQ_BEGIN

On Tue, 21 Jan at 9:10 AM , Malik Ismail <[email-masked]> wrote: 
Hi Harsh, 
Thank you for clarification. 
Refund amount AED 50.4 – Order 9751901269 
[ mailto:[email-masked] | @Venkata
 Burle ] 
FYI 
Regards, 
Malik Ismail 

BQ_BEGIN

From: PayFort Operations Team <[email-masked]> 
Sent: Monday, January 20, 2020 4:15 PM 
To: Malik Ismail <[email-masked]> 
Cc: Hiren Sadhwani <[email-masked]>; [email-masked]; Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked] 
Subject: Re: [#348955] RE: Refund Issue - 9751901269 
External email sender, please take precaution. 
Hi Malik, 
Good Evening! 
​ 
​Thank you for contacting Payfort. 
​ 
​Kindly note that as communicated several times before, your system sends the same operation request several times so for this case the amount was captured already while your system tried to capture the same amount several times so all trials get declined; & accordingly, no refund will be accepted. 
As a workaround, we can refund the transaction through the processor directly. So, please confirm the amount you need to refund. 
Regards, 

Harsh Kothari 
Support Executive 

	
Ph: UAE +971 45739800 (Option 2) 
Email: [email-masked] 

	
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