Subject: Fw: KSA Chat Etiquette
From: Deeksha Dadu <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Date: Fri, 25 Nov 2022 06:22:45 +0000

________________________________
From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Sent: Thursday, November 24, 2022 11:38 AM
To: Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>; Nashwa Elshafey <[email-masked]>
Subject: KSA Chat Etiquette

Hi All,

We understand there shorten in KSA chat team members, which might impact first response time.

However, for this chat were responses after 1+ hours we notice agents are asking customers if they are still available and closing the chat instead of trying to help the customers from customers ‘concerns on chat bot script, moreover they close the tickets which requires escalations on Freshdesk.

https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/0/335707/conversation/681942742713610

https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/0/335707/conversation/680339411660575

https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/0/335707/conversation/681960901831398

https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/0/335707/conversation/681872675217499

https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/0/335707/conversation/681947635591064

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