Subject: RE: GBK & MAX are you hearing??? Is it a Scam 10% extra Discount at MAX app?
From: Mohammad Shababe Quamar <[email-masked]>
To: Reddy Prasad <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Ajith Pillai <[email-masked]>, Jumana Karachiwala <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 24 Nov 2022 14:59:26 +0000

Hi Reddy,

Just now voucher from team.

@Manish Kumar<mailto:[email-masked]> Please share voucher with customer immediately.

Thanks & Regards,
 [Shape  Description automatically generated with medium confidence]
Shababe Quamar
[[email-masked]]
+971 4 517 4278
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Reddy Prasad <[email-masked]>
Sent: Thursday, November 24, 2022 6:53 PM
To: Manish Kumar <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Ajith Pillai <[email-masked]>; Jumana Karachiwala <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: GBK & MAX are you hearing??? Is it a Scam 10% extra Discount at MAX app?

Dear Team

Any update on trialing email please

Regards

Reddy Prasad

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 24, 2022 2:49 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Jumana Karachiwala <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: GBK & MAX are you hearing??? Is it a Scam 10% extra Discount at MAX app?

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Shababe,

We have escalated it to the voucher team udner case# 5320569 and will share the voucher details once we will get it from them.

Thank you for your help.

Regards,
Manish

________________________________
From: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>
To: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Ajith Pillai" <[email-masked]<mailto:[email-masked]>>, "Jumana Karachiwala" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 24, 2022 4:13:26 PM
Subject: RE: GBK & MAX are you hearing??? Is it a Scam 10% extra Discount at MAX app?

+ @Apoorv Joshi<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]> Please do the needful.

Thanks & Regards,
 [Shape    Description automatically generated with medium confidence]
Shababe Quamar
[[email-masked]]
+971 4 517 4278
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 24, 2022 2:35 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Jumana Karachiwala <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: GBK & MAX are you hearing??? Is it a Scam 10% extra Discount at MAX app?

Dear Shababe

Please issue online voucher equivalent to 10% discount on the invoice value of below mentioned orders.

8401325400
8401712466

Regards

Reddy Prasad

From: Reddy Prasad
Sent: Thursday, November 24, 2022 1:19 PM
To: Rawan Grad <[email-masked]<mailto:[email-masked]>>; Jumana Karachiwala <[email-masked]<mailto:[email-masked]>>
Cc: Hussain Amar Haider <[email-masked]<mailto:[email-masked]>>
Subject: RE: GBK & MAX are you hearing??? Is it a Scam 10% extra Discount at MAX app?

Dear Rawan

We will be issuing online Voucher of KD 2.100 equivalent to customers discount value of two orders

Will confirm you by evening once voucher is initiated

Regards

Reddy Prasad

From: Rawan Grad <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 24, 2022 1:14 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Jumana Karachiwala <[email-masked]<mailto:[email-masked]>>
Cc: Hussain Amar Haider <[email-masked]<mailto:[email-masked]>>
Subject: RE: GBK & MAX are you hearing??? Is it a Scam 10% extra Discount at MAX app?

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear all,

Please advise as the customer is continuously asking

Thanks

From: Rawan Grad
Sent: Thursday, November 24, 2022 9:41 AM
To: 'Reddy Prasad' <[email-masked]<mailto:[email-masked]>>; Jumana Karachiwala <[email-masked]<mailto:[email-masked]>>
Cc: Hussain Amar Haider <[email-masked]<mailto:[email-masked]>>
Subject: RE: GBK & MAX are you hearing??? Is it a Scam 10% extra Discount at MAX app?

Dear Reddy,

Please advise how the customer can get the voucher?

From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 24, 2022 8:40 AM
To: Jumana Karachiwala <[email-masked]<mailto:[email-masked]>>; Rawan Grad <[email-masked]<mailto:[email-masked]>>
Cc: Hussain Amar Haider <[email-masked]<mailto:[email-masked]>>
Subject: Re: GBK & MAX are you hearing??? Is it a Scam 10% extra Discount at MAX app?

CAUTION: This email originated from outside Gulf Bank. Do not click links or open attachments unless you recognize the sender and know the content is safe, otherwise use the Phishing Button on your Outlook toolbar to report it.

Dear Jumana

Technical Issue is resolved yesterday once it has come to notice

We will issue voucher to the customer for the discount not applied on the transactions

Get Outlook for iOS<https://urldefense.com/v3/__https:/aka.ms/o0ukef__;!!L-xO1IFC6WE!xVA78EQqO0kbhmlH6zX9IO0L7QBXLTBW1lh44_ZD6CWzHZ-W1Lp3WaSjsTYs9foUu5SEmZBlonQnpkbE37Uw83q0dpz9mXE$>
________________________________
From: Jumana Karachiwala <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 24, 2022 8:30:11 AM
To: Rawan Grad <[email-masked]<mailto:[email-masked]>>
Cc: Hussain Amar Haider <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: RE: GBK & MAX are you hearing??? Is it a Scam 10% extra Discount at MAX app?

Dear Rawan,

Good Morning

Mr. Reddy who is the head of e-commerce will look in to the below request and revert to you at the earliest.

Also kindly confirm that as per Vimal’s below statement  will be resolved

Are you working on this issue?  Or shall I post this scamon social media to make the customers to be aware of this fraud.

Till now it is not working. Contact me if you have any answers 50839039..

Appreciate your understanding and support on the matter.

Regards,

Jumana

From: Rawan Grad <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 24, 2022 8:05 AM
To: Jumana Karachiwala <[email-masked]<mailto:[email-masked]>>
Cc: Hussain Amar Haider <[email-masked]<mailto:[email-masked]>>
Subject: RE: GBK & MAX are you hearing??? Is it a Scam 10% extra Discount at MAX app?

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear Jumana,

The discount was applied yesterday, however the customer has purchased two orders, please find below order numbers can we apply the discount for him?

  1.  8401325400
  2.  8401712466

From: Rawan Grad
Sent: Wednesday, November 23, 2022 2:48 PM
To: Jumana Karachiwala <[email-masked]<mailto:[email-masked]>>
Subject: FW: GBK & MAX are you hearing??? Is it a Scam 10% extra Discount at MAX app?

From: Rawan Grad
Sent: Wednesday, November 23, 2022 1:52 PM
To: 'Hussain Amar Haider' <[email-masked]<mailto:[email-masked]>>
Subject: FW: GBK & MAX are you hearing??? Is it a Scam 10% extra Discount at MAX app?

Hi Hussain,

As discussed, please see below complaint, I also tried purchasing from MAX website and no discount was given…please advise ASAP

From: Suzan Sequeira <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 23, 2022 1:40 PM
To: Rawan Grad <[email-masked]<mailto:[email-masked]>>
Subject: FW: GBK & MAX are you hearing??? Is it a Scam 10% extra Discount at MAX app?

Hi Rawan ,

Is this offer by our team?

Thanks.

Suzan Sequeira

Management Associate

Cards Scheme MIS

Consumer Banking Group

Tel: (965) 22082617

P.O. Box 3200,Safat 13032,Kuwait

E-mail: [email-masked]<mailto:[email-masked]>

[A red and yellow logo    Description automatically generated with low confidence]<https://urldefense.com/v3/__https:/www.e-gulfbank.com/ar/about-us/media/forward-together?pid=Forward*20Together*20*5b30274*5d&bannerType=Homepage*20Top*20Banner&btcmid=30757&bid=Forward*20Together*20*5b30757*5d*20*5bHTB*5d*20*5bEN*5d__;JSUlJSUlJSUlJSUlJSUlJQ!!L-xO1IFC6WE!xVA78EQqO0kbhmlH6zX9IO0L7QBXLTBW1lh44_ZD6CWzHZ-W1Lp3WaSjsTYs9foUu5SEmZBlonQnpkbE37Uw83q0WIRVvAo$>

From: Vimal Arockiaraj <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 23, 2022 12:14 PM
To: Max <[email-masked]<mailto:[email-masked]>>; Personal banking <[email-masked]<mailto:[email-masked]>>; Priority Banking Leads <[email-masked]<mailto:[email-masked]>>; Transaction Banking Services <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; SME contact US <[email-masked]<mailto:[email-masked]>>
Subject: Re: GBK & MAX are you hearing??? Is it a Scam 10% extra Discount at MAX app?

CAUTION: This email originated from outside Gulf Bank. Do not click links or open attachments unless you recognize the sender and know the content is safe, otherwise use the Phishing Button on your Outlook toolbar to report it.

Hi

Are you working on this issue?  Or shall I post this scamon social media to make the customers to be aware of this fraud.

Till now it is not working. Contact me if you have any answers 50839039..

Regards

Vimal

On Tue, Nov 22, 2022, 9:02 PM Vimal Arockiaraj <[email-masked]<mailto:[email-masked]>> wrote:

Hello Max & GBK

Are you there to solve this issue? Are you hearing???

On Tue, Nov 22, 2022, 11:18 AM Vimal Arockiaraj <[email-masked]<mailto:[email-masked]>> wrote:

Hi

That 10% extra discount for GBK / NBK cards are not working at MAX app, but working very well in Centrepoint app. Do you know this issue or purposefully kept for the customers to be cheated????  As I have already communicated this many times and sent video also. But no response from both of you.

My contact no 50839039. Do respond and be responsible.

Regards

Vimal

[GBK Classification: EXTERNAL]

[GBK Classification: INTERNAL]

________________________________

Gulf Bank - D I S C L A I M E R

This e-mail and any attachment are confidential, intended only for the above named recipient(s) and may contain information that is privileged and protected from disclosure under applicable law. If you have received this message in error, or are not the named recipient(s), please notify the sender at (965) 22449501 and/or delete this e-mail from your computer. Gulf Bank accepts no liability for any damage caused by this email or its attachments due to viruses, interference, interception, corruption or unauthorized access. Thank you for your cooperation.

[GBK Classification: INTERNAL]
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://urldefense.com/v3/__http:/www.landmarkgroup.com__;!!L-xO1IFC6WE!xVA78EQqO0kbhmlH6zX9IO0L7QBXLTBW1lh44_ZD6CWzHZ-W1Lp3WaSjsTYs9foUu5SEmZBlonQnpkbE37Uw83q07-EPwUk$>

[GBK Classification: INTERNAL]
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#5320569] - Is 10% extra discount by MAX for GBK Credit card holders a scam/fraud???
From: Nikhil Mathew <[email-masked]>
To: Suhana Valappil <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Max <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Reddy Prasad <[email-masked]>
Date: Thu, 24 Nov 2022 14:49:10 +0000

Dear Max Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: 078-254M-YEAH-XN1Y-Z8|Start Date: 24.11.2022 00:00:00|End Date: 24.01.2023 23:59:59

Type: Serial Voucher|Concept: MAX|Territory: KUW|Checkout Site: N/A

Value: 2.1 KWD|Minimum Threshold Value: 5 KWD|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A|First Time User Restriction: N/A

Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows

From: Suhana Valappil<mailto:[email-masked]>
Sent: Thursday, November 24, 2022 6:42 PM
To: Mohammad Shababe Quamar<mailto:[email-masked]>; Max<mailto:[email-masked]>; Nikhil Mathew<mailto:[email-masked]>
Cc: Escalations Dxbteam<mailto:[email-masked]>; Reddy Prasad<mailto:[email-masked]>
Subject: Re: [#5320569] - Is 10% extra discount by MAX for GBK Credit card holders a scam/fraud???

++ @Nikhil Mathew<mailto:[email-masked]>

Thanks

Suhana

From: Mohammad Shababe Quamar <[email-masked]>
Date: Thursday, 24 November 2022 at 3:55 PM
To: Max <[email-masked]>, Suhana Valappil <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Reddy Prasad <[email-masked]>
Subject: RE: [#5320569] - Is 10% extra discount by MAX for GBK Credit card holders a scam/fraud???

Hi @Suhana Valappil<mailto:[email-masked]> Please create the voucher on urgently, it’s social media complaint and we must close it within today.

Thanks & Regards,

Shababe Quamar

+971 4 517 4278

Landmark Group HQ, Marina, Dubai, UAE.

www.landmark.digital<http://www.landmark.digital/>

From: Max <[email-masked]>
Sent: Thursday, November 24, 2022 3:36 PM
To: Suhana Valappil <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Fwd: [#5320569] - Is 10% extra discount by MAX for GBK Credit card holders a scam/fraud???

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Team,

Please create a voucher for the given details:

Concept:  Max
Value: 2.1 KWD
Th value: 5 KWD
Validity: 2 month

Thank you for your help.

Thank You,
Max Support Team.

5320569:1125156