Subject: Freshdesk Credentials Request
From: Apoorv Joshi <[email-masked]>
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, deeksha <[email-masked]>, Elharith Elsiddig <[email-masked]>, Bidipta Dutta <[email-masked]>, Manish Kumar <[email-masked]>
Date: Thu, 24 Nov 2022 03:14:45 -0700 (MST)

Hi Mahmoud/Jessie, 

Please help to create freshdesk credentials for the below users. Role - Agent, Group - Livesalesman, LSM Chats All, LSM Ksa Call Centre, KSA Chats All, KSA warehouse escalation, escalation dxb team, UAE warehouse escalation, Eg warehouse escalation, BH warehouse escalation, Oman warehouse escalation, Qatar warehouse escalation, Kuwait warehouse escalation. 

These agents will be working in LSM and KSA Backoffice, Automation Tagging cases: 

[email-masked] 
[email-masked] 
[email-masked] 
[email-masked] 
[email-masked] 

Regards, 
Apoorv