Subject: RE: Benefit transfer: Order id: 7384903196
From: Merchant Back Offices <[email-masked]>
To: 'Ajith Palakandy' <[email-masked]>, Manish Kumar <[email-masked]>, "Zeeshan Mohammad(TCS)" <[email-masked]>, Merchant Back Offices <[email-masked]>, Payment Gateway Team <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, "Mohd. Elbadri" <[email-masked]>, Mohmed Ghadiyali <[email-masked]>
Date: Tue, 22 Nov 2022 05:23:33 +0000

Good day,

Thank you for contacting CrediMax, we acknowledge the receipt of your email.

Action will be taken to refund the amount.

Kindly note that the refund for the credit cards takes up to 5 working days & for the debit cards up to 10 working days depending on the issuer banks.

Please do not hesitate to contact us again if you need any further assistance

Regards,

 Ahmed Saadi

 Merchant Back Office Administrator - Business Support,
  +973 17117272   17211465   +973 17117117
   [email-masked]<mailto:[email-masked]>    www.credimax.com.bh<http://www.credimax.com.bh>                                              <https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ>  <https://www.facebook.com/credimaxbscbh>  <https://www.instagram.com/credimax.b.s.c/?hl=en>

 CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain                                                                                                   
From: Ajith Palakandy [mailto:[email-masked]]
Sent: Monday, November 21, 2022 3:14 PM
To: Manish Kumar <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>; Merchant Back Offices <[email-masked]>; Payment Gateway Team <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Mohd. Elbadri <[email-masked]>; Mohmed Ghadiyali <[email-masked]>
Subject: RE: Benefit transfer: Order id: 7384903196

@[email-masked]<mailto:[email-masked]>
@Payment Gateway Team<mailto:[email-masked]>

Refund Amount – 19.9 BHD.

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

9/4/2022 11:51

'677950

'BENEFIT

'675333

1 - Purchase

'048

'20.5

'CAPTURED

'00

'7384903196

'202224740749765

'224758933307

'7

'84.255.185.19

'e1aa29de-7aa1-4a74-beb3-5617d2b00173

'BENEFIT

Regards,

Ajith. P

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 21, 2022 3:06 PM
To: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Ajith Palakandy <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Mohd. Elbadri <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Subject: Re: Benefit transfer: Order id: 7384903196

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Zeeshan,

Kindly advise if there is any further update on the below request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
To: "Ajith Palakandy" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Mohd. Elbadri" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 15, 2022 2:11:58 PM
Subject: Re: Benefit transfer: Order id: 7384903196

Dear Ajith,

Kindly approved this refund and forward it to credimax team to process the refund.

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

9/4/2022 11:51

'677950

'BENEFIT

'675333

1 - Purchase

'048

'20.5

'CAPTURED

'00

'7384903196

'202224740749765

'224758933307

'7

'84.255.185.19

'e1aa29de-7aa1-4a74-beb3-5617d2b00173

'BENEFIT

Thanks & Regards,
Zeeshan
________________________________
From: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 14, 2022 10:39 AM
To: Muhsin Thai Valappil <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Benefit transfer: Order id: 7384903196

Hi @Muhsin Thai Valappil<mailto:[email-masked]>

Please approve

Regards,

Mohmed Ghadiyali

From: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 14, 2022 7:56 AM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Benefit transfer: Order id: 7384903196

Dear Mohmed,

Please find below benefit pay details and screenshot below.

Please help to process

Refund Amount BHD- 19.9

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

9/4/2022 11:51

'677950

'BENEFIT

'675333

1 - Purchase

'048

'20.5

'CAPTURED

'00

'7384903196

'202224740749765

'224758933307

'7

'84.255.185.19

'e1aa29de-7aa1-4a74-beb3-5617d2b00173

'BENEFIT

Thanks & Regards,

Zeeshan

________________________________

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 12, 2022 3:45 PM
To: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>
Subject: Benefit transfer: Order id: 7384903196

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Team,

Please assist us in the below benefit transfer.

Order id: 7384903196

Order date: Sep 4 2022

Refund amount: 19.90 BHD

Payment method: BENEFIT

Jira link: ​https://landmark.atlassian.net/browse/REL-159552

Issue description: the customer wants the amount in her account, so we have raised to Jira team to remove the amount from the customer's My Credit, and they informed that the amount has been already removed, so please check and do the needful.

Thanks for your help!

Regards,

Manish
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>