Subject: Thank You!
From: Mustehsan Siddiqui <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, Apoorv Joshi <[email-masked]>, Naif BinTeni <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 15 Nov 2022 08:55:26 +0000

Hello Team,

Over the last couple of years, we have embarked on a journey to service our customers. The team has been exceptional & extraordinary in terms of providing the highest customer experience. We have been through highs & lows yet the commitment you all have shown is truly commendable.

As we inch closer to our main annual event – the WHITE WEDNESDAY SALE, it’s key to refresh our memory not only on the size of the event but the importance:

  *   White Wednesday Sale contributes almost 20% of our annual sales in just 20 days.
  *   Over 800,000+ orders are placed during the sale.
  *   Over 150,000+ contacts (voice & non-voice) are received during this period, with the calls going as high as 7000 calls in a day.
  *   Our team size increases from 100 to 200+ during the event.

Our performance during last White Wednesday was outstanding, delivering solid numbers around KPIs as well as delivering exceptional customer service experience. This year we plan to raise the bar again, we have planned better than ever, we are ready and I’m sure we can count on your hard work and commitment to achieve this feat together.

We are just 1 day away from the White Wednesday Sale and want to say a massive “THANK YOU” in advance. We are confident in your abilities & sheer commitment to pull off a similar performance as last year and make the event successful yet again.

Here’s a picture of our team from Dubai, who wants to wish you “ALL THE BEST” and say “THANK YOU” again!!

Hope to see you all soon!
Mustehsan Siddiqui

PS: Please cascade this email to all of our team members.
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