Subject: FW: Credit Voucher Issue
From: Akshay Berry <[email-masked]>
To: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 10 Nov 2022 11:13:42 +0000

Hi team,

Share voucher with customer under ticket# 5226057

Regards,
[Logo  Description automatically generated]
Akshay Berry
Vendor Support & Escalations Specialist
T: +971 4 5172125
Landmark Group HQ, Marina, Dubai, UAE

From: Nisha Balakrishna <[email-masked]>
Sent: Thursday, November 10, 2022 3:10 PM
To: Akshay Berry <[email-masked]>; Jessie Caparas <[email-masked]>; Ankkur Gupta <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Taskin Shaikh <[email-masked]>
Subject: Re: Credit Voucher Issue

Dear Babyshop Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: 071-14G2-597D-PZ33-ZY|Start Date: 09.11.2022 00:00:00|End Date: 11.02.2023 23:59:59

Type: Serial Voucher|Concept: BABYSHOP|Territory: UAE|Checkout Site: N/A

Value: 168 AED|Minimum Threshold Value: 170 AED|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A|First Time User Restriction: N/A

Regards,
[Logo  Description automatically generated]
Nisha Balakrishna
Senior Ecommerce Content Merchandiser
Landmark Group
[signature_291969913]

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Date: Thursday, November 10, 2022 at 2:51 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Ankkur Gupta <[email-masked]<mailto:[email-masked]>>, Nisha Balakrishna <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Taskin Shaikh <[email-masked]<mailto:[email-masked]>>
Subject: RE: Credit Voucher Issue

Hi @Nisha<mailto:[email-masked]>,

Issue voucher for AED 168 threshold of AED 170 valid for 3 months for BS items only.

Order: 9594188512

Regards,
[Logo  Description automatically generated]
Akshay Berry
Vendor Support & Escalations Specialist
T: +971 4 5172125
Landmark Group HQ, Marina, Dubai, UAE

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 10, 2022 2:27 PM
To: Ankkur Gupta <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Credit Voucher Issue
Importance: High

@Akshay Berry<mailto:[email-masked]>

Please update here.

[A picture containing text, clipart  Description automatically generated]

Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Ankkur Gupta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 10, 2022 1:25 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Credit Voucher Issue

Hi @Jessie Caparas<mailto:[email-masked]>,

I had a word with Akshay on solution, but still not clear that what has been communicated to customer.
Can someone update me on this.

Regards,
Ankur

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 10 November 2022 1:21 PM
To: Ankkur Gupta <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Credit Voucher Issue
Importance: High

Hi @Ankkur Gupta<mailto:[email-masked]>

I believe Akshay and FL has touch based with you on this.

I hope its sorted?

[A picture containing text, clipart  Description automatically generated]

Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Ankkur Gupta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 9, 2022 5:35 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Credit Voucher Issue

Hi Jessie,

Customer personally called office. Can we please resolve customer issue by day end or max by tomorrow??

Regards,
Ankur

From: Ashitha Niyas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 9 November 2022 5:16 PM
To: Ankkur Gupta <[email-masked]<mailto:[email-masked]>>
Subject: Credit Voucher Issue

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Greetings,

On 7th November I received  a credit voucher of AED168 after returning some items to Babyshop @Centerpoint ajman store. Then I created a order request(9594188512) in Babyshop app with this credit voucher  but order got cancelled because of technical issues at payment page (before making balance payment 42.80Aed ).  After that I'm not able to use this credit voucher again in Centerpoint app.  Please support to resolve this issue. Or please transfer this credit to my Shukran balance.

Several times I contacted your customer service and they are not giving a proper response, then  I also sent an email to [email-masked]<mailto:[email-masked]>, they replied  that new credit voucher will be created. But until now no response from them also.

Complaint No 556057
Attaching my credit voucher and screen shots.

Regards,
Ashitha Niyas
0568605111

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