Subject: LSM Automation Report - 2nd Nov to 9th Nov
From: Gaurav Yadav <[email-masked]>
To: saurabh <[email-masked]>, Apoorv Joshi <[email-masked]>, Bidipta Dutta <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Thu, 10 Nov 2022 02:50:15 -0700 (MST)

Hi All, 
Given below is the LSM Automation update from 2nd Nov to 9th Nov. 

Summary (Oct - 9th Nov) 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
	14982 		
		
		375 		

Handled Automation tickets by agent 									
									
Sum of Tickets 	Date 								
Name 	02-Nov-2022 	03-Nov-2022 	04-Nov-2022 	05-Nov-2022 	06-Nov-2022 	07-Nov-2022 	08-Nov-2022 	09-Nov-2022 	Grand Total 
Mohammed yahya 	142 	152 	147 	83 	20 	140 	151 	160 	995 
Rossana Rass 		40 	50 		140 	95 	49 	61 	435 
Safa Mursel 		60 	35 	139 		82 	95 	37 	448 
Anas Saeed 	139 	141 		36 	106 	141 	141 	77 	781 
Aseel Qiad 	143 		109 	140 	143 	140 	140 	176 	991 
Grand Total 	424 	393 	341 	398 	409 	598 	576 	511 	3650 
									
Other % 									
									
Sum of Other % 	Date 								
Name 	02-Nov-2022 	03-Nov-2022 	04-Nov-2022 	05-Nov-2022 	06-Nov-2022 	07-Nov-2022 	08-Nov-2022 	09-Nov-2022 	
Mohammed yahya 	13% 	9% 	13% 	17% 	10% 	9% 	15% 	14% 	
Rossana Rass 		13% 	24% 		18% 	16% 	20% 	11% 	
Safa Mursel 		12% 	11% 	10% 		9% 	15% 	14% 	
Anas Saeed 	11% 	18% 		8% 	19% 	12% 	14% 	27% 	
Aseel Qiad 	14% 		11% 	17% 	14% 	13% 	21% 	18% 	

From: "saurabh" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Wednesday, November 9, 2022 2:11:40 PM 
Subject: Re: LSM Automation Report - 1st Nov to 8th Nov 

Please share this now on a daily basis 

Also add Bidipta and Apoorv to this daily report. 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Gaurav Yadav <[email-masked]> 
Sent: 09 November 2022 2:00 PM 
To: Saurabh Dadu <[email-masked]> 
Cc: Deeksha Dadu <[email-masked]> 
Subject: LSM Automation Report - 1st Nov to 8th Nov 
Hi Sir, 
Given below is the LSM Automation update from 1st Nov to 8th Nov. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 			
	Summary (Oct - 8th Nov) 	14471 		
		
		371 			

	Handled Automation tickets by agent 										
											
	Sum of Tickets 	Date 									
	Name 	01-Nov-2022 	02-Nov-2022 	03-Nov-2022 	04-Nov-2022 	05-Nov-2022 	06-Nov-2022 	07-Nov-2022 	08-Nov-2022 	Grand Total 	
	Mohammed yahya 	140 	142 	152 	147 	83 	20 	140 	151 	975 	
	Rossana Rass 	34 	0 	40 	50 	0 	140 	95 	49 	408 	
	Safa Mursel 	3 	0 	60 	35 	139 	0 	82 	95 	414 	
	Anas Saeed 	132 	139 	141 	0 	36 	106 	141 	141 	836 	
	Aseel Qiad 	133 	143 	0 	109 	140 	143 	140 	140 	948 	
	Grand Total 	442 	424 	393 	341 	398 	409 	598 	576 	3581 	
											
	Other % 										
											
	Sum of Other % 	Date 									
	Name 	01-Nov-2022 	02-Nov-2022 	03-Nov-2022 	04-Nov-2022 	05-Nov-2022 	06-Nov-2022 	07-Nov-2022 	08-Nov-2022 		
	Mohammed yahya 	11% 	13% 	9% 	13% 	17% 	10% 	9% 	15% 		
	Rossana Rass 	18% 		13% 	24% 		18% 	16% 	20% 		
	Safa Mursel 			12% 	11% 	10% 		9% 	15% 		
	Anas Saeed 	11% 	11% 	18% 		8% 	19% 	12% 	14% 		
	Aseel Qiad 	18% 	14% 		11% 	17% 	14% 	13% 	21% 		

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Thursday, October 20, 2022 1:31:48 PM 
Subject: LSM Automation Report - 13th Oct to 19th Oct 

Hi Sir, 
Given below is the LSM Automation update from 13th Oct to 19th Oct. 

	Summary - October 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
	
	6622 		50% 		45% 		349 		

	Handled Automation tickets by agent 									
										
	Sum of Tickets 	Date 								
	Name 	13-Oct-2022 	14-Oct-2022 	15-Oct-2022 	16-Oct-2022 	17-Oct-2022 	18-Oct-2022 	19-Oct-2022 	Grand Total 	
	Mohammed yahya 	77 	118 	78 		1 	140 	129 	543 	
	Rossana Rass 	21 	1 		18 	24 	4 	12 	80 	
	Safa Mursel 		79 	156 	39 	97 	28 	47 	446 	
	Anas Saeed 	128 		19 	108 	106 	67 	88 	516 	
	Aseel Qiad 		125 		103 	133 	90 	118 	569 	
	Grand Total 	226 	323 	253 	268 	361 	329 	394 	2154 	
										
	Other % 									
										
	Sum of Other % 	Date 								
	Name 	13-Oct-2022 	14-Oct-2022 	15-Oct-2022 	16-Oct-2022 	17-Oct-2022 	18-Oct-2022 	19-Oct-2022 		
	Mohammed yahya 	10% 	14% 	10% 		100% 	9% 	14% 		
	Rossana Rass 	10% 								
	Safa Mursel 		8% 	12% 	3% 	13% 	14% 	4% 		
	Anas Saeed 	19% 		32% 	15% 	22% 	25% 	23% 		
	Aseel Qiad 		12% 		18% 	20% 	24% 	17% 		
										
	FCR % 									
										
	Sum of FCR % 	Date 								
	Name 	13-Oct-2022 	14-Oct-2022 	15-Oct-2022 	16-Oct-2022 	17-Oct-2022 	18-Oct-2022 	19-Oct-2022 		
	Mohammed yahya 	60% 	61% 	64% 			54% 	43% 		
	Rossana Rass 	52% 						8% 		
	Safa Mursel 		43% 	45% 	10% 	45% 	7% 	17% 		
	Anas Saeed 	53% 		32% 	58% 	51% 	33% 	41% 		
	Aseel Qiad 		52% 		47% 	47% 	38% 	39% 		

	CSAT % 									
										
	Sum of C-Sat 	Date 								
	Name 	13-Oct-2022 	14-Oct-2022 	15-Oct-2022 	16-Oct-2022 	17-Oct-2022 	18-Oct-2022 	19-Oct-2022 		
	Mohammed yahya 	67% 		100% 				100% 		
	Rossana Rass 					100% 				
	Safa Mursel 			50% 	75% 	57% 				
	Anas Saeed 	38% 		100% 	100% 	100% 		100% 		
	Aseel Qiad 		33% 		40% 	57% 	60% 			

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Wednesday, October 12, 2022 12:34:52 PM 
Subject: LSM Automation Report - 5th Oct to 11th Oct 

Hi Sir, 
Given below is the LSM Automation update from 5th Oct to 11th Oct. 

	(Summary - October) 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
		4117 		49% 		44% 		374 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	05-Oct-2022 	06-Oct-2022 	07-Oct-2022 	08-Oct-2022 	09-Oct-2022 	10-Oct-2022 	11-Oct-2022 	Grand Total 
	Mohammed yahya 	159 	135 	116 	22 	149 	131 	156 	868 
	Rossana Rass 	3 	37 	17 	25 	7 			89 
	Safa Mursel 	40 		21 	39 	23 	37 	29 	189 
	Anas Saeed 	93 	125 	17 	81 	117 	65 	107 	605 
	Aseel Qiad 	105 		79 	112 	116 	98 	107 	617 
	Yash Parmar 			7 			26 		33 
	Harshita Parmar 			8 			23 		31 
	Grand Total 	400 	297 	265 	279 	412 	380 	399 	2432 

	Other % 								
									
	Sum of Other % 	Date 							
	Name 	05-Oct-2022 	06-Oct-2022 	07-Oct-2022 	08-Oct-2022 	09-Oct-2022 	10-Oct-2022 	11-Oct-2022 	
	Mohammed yahya 	11% 	12% 	9% 	9% 	7% 	12% 	9% 	
	Rossana Rass 		32% 						
	Safa Mursel 				15% 				
	Anas Saeed 	18% 	26% 	35% 	32% 	24% 	25% 	15% 	
	Aseel Qiad 	12% 		11% 	16% 	18% 	12% 	16% 	
	Yash Parmar 			14% 			35% 		
	Harshita Parmar 			13% 			26% 		

	FCR % 								
									
	Sum of FCR % 	Date 							
	Name 	05-Oct-2022 	06-Oct-2022 	07-Oct-2022 	08-Oct-2022 	09-Oct-2022 	10-Oct-2022 	11-Oct-2022 	
	Mohammed yahya 	54% 	51% 	54% 	68% 	60% 	59% 	42% 	
	Rossana Rass 		22% 	29% 					
	Safa Mursel 				10% 				
	Anas Saeed 	46% 	44% 	47% 	36% 	44% 	42% 	44% 	
	Aseel Qiad 	45% 		43% 	49% 	43% 	49% 	37% 	
	Yash Parmar 			71% 			27% 		
	Harshita Parmar 			50% 			65% 		

	CSAT % 								
									
	Sum of C-Sat 	Date 							
	Name 	05-Oct-2022 	06-Oct-2022 	07-Oct-2022 	08-Oct-2022 	09-Oct-2022 	10-Oct-2022 	11-Oct-2022 	
	Mohammed yahya 	57% 	60% 	40% 			67% 		
	Rossana Rass 	50% 	100% 	100% 		100% 			
	Safa Mursel 				33% 	50% 	50% 		
	Anas Saeed 	40% 	33% 	100% 	75% 	75% 			
	Aseel Qiad 	33% 		25% 	50% 	25% 	50% 	33% 	
	Yash Parmar 								
	Harshita Parmar 								

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Tuesday, October 11, 2022 12:48:07 PM 
Subject: LSM Automation Report - 4th Oct to 10th Oct 

Hi Sir, 
Given below is the LSM Automation update from 4th Oct to 10th Oct. 

	Summary ( October) 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
		3718 		50% 		44% 		372 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	04-Oct-2022 	05-Oct-2022 	06-Oct-2022 	07-Oct-2022 	08-Oct-2022 	09-Oct-2022 	10-Oct-2022 	Grand Total 
	Mohammed yahya 	128 	159 	135 	116 	22 	149 	131 	840 
	Rossana Rass 	14 	3 	37 	17 	25 	7 		103 
	Safa Mursel 	39 	40 		21 	39 	23 	37 	199 
	Anas Saeed 	105 	93 	125 	17 	81 	117 	65 	603 
	Aseel Qiad 	107 	105 		79 	112 	116 	98 	617 
	Yash Parmar 				7 			26 	33 
	Harshita Parmar 				8 			23 	31 
	Grand Total 	393 	400 	297 	265 	279 	412 	380 	2426 

	Other % 								
									
	Sum of Other % 	Date 							
	Name 	04-Oct-2022 	05-Oct-2022 	06-Oct-2022 	07-Oct-2022 	08-Oct-2022 	09-Oct-2022 	10-Oct-2022 	
	Mohammed yahya 	9% 	11% 	12% 	9% 	9% 	7% 	12% 	
	Rossana Rass 			32% 					
	Safa Mursel 					15% 			
	Anas Saeed 	23% 	18% 	26% 	35% 	32% 	24% 	25% 	
	Aseel Qiad 	15% 	12% 		11% 	16% 	18% 	12% 	
	Yash Parmar 				14% 			35% 	
	Harshita Parmar 				13% 			26% 	

	FCR % 								
									
	Sum of FCR % 	Date 							
	Name 	04-Oct-2022 	05-Oct-2022 	06-Oct-2022 	07-Oct-2022 	08-Oct-2022 	09-Oct-2022 	10-Oct-2022 	
	Mohammed yahya 	56% 	55% 	52% 	54% 	68% 	58% 	54% 	
	Rossana Rass 			22% 	29% 				
	Safa Mursel 					10% 			
	Anas Saeed 	48% 	44% 	44% 	47% 	36% 	38% 	40% 	
	Aseel Qiad 	46% 	45% 		44% 	49% 	41% 	44% 	
	Yash Parmar 				71% 			27% 	
	Harshita Parmar 				50% 			61% 	

	CSAT % 								
									
	Sum of C-Sat 	Date 							
	Name 	04-Oct-2022 	05-Oct-2022 	06-Oct-2022 	07-Oct-2022 	08-Oct-2022 	09-Oct-2022 	10-Oct-2022 	
	Mohammed yahya 	25% 	57% 	60% 	25% 			50% 	
	Rossana Rass 		50% 	100% 	100% 		100% 		
	Safa Mursel 					33% 	50% 		
	Anas Saeed 	86% 	40% 	33% 	100% 	100% 	75% 		
	Aseel Qiad 	71% 	33% 		33% 	50% 	33% 	50% 	
	Yash Parmar 								
	Harshita Parmar 								

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Friday, September 30, 2022 12:16:14 PM 
Subject: LSM Automation Report - 23rd Sep to 29th Sep 

Hi Sir, 
Given below is the LSM Automation update from 23rd Sep to 29th Sep. 

	
Summary (Aug -29th Sep) 
	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
		20039 		49% 		51% 		334 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	23-Sep-2022 	24-Sep-2022 	25-Sep-2022 	26-Sep-2022 	27-Sep-2022 	28-Sep-2022 	29-Sep-2022 	Grand Total 
	Mohammed yahya 	121 	101 		29 	144 	151 	137 	683 
	Rossana Rass 	18 	69 		119 	38 	26 	125 	395 
	Safa Mursel 	13 	125 	145 	44 	28 	28 		383 
	Anas Saeed 	87 	25 	121 	86 	131 	107 	95 	652 
	Aseel Qiad 	72 		128 	140 	108 	130 		578 
	Grand Total 	311 	320 	394 	418 	449 	442 	357 	2691 

									
									
	Other % 								
									
	Sum of Other % 	Date 							
	Name 	23-Sep-2022 	24-Sep-2022 	25-Sep-2022 	26-Sep-2022 	27-Sep-2022 	28-Sep-2022 	29-Sep-2022 	
	Mohammed yahya 	12% 	10% 		3% 	8% 	9% 	7% 	
	Rossana Rass 		14% 		17% 	5% 		10% 	
	Safa Mursel 		8% 	9% 					
	Anas Saeed 	15% 	12% 	11% 	10% 	16% 	11% 	31% 	
	Aseel Qiad 	21% 		6% 	10% 	8% 	10% 		

									
									
	FCR % 								
									
	Sum of FCR % 	Date 							
	Name 	23-Sep-2022 	24-Sep-2022 	25-Sep-2022 	26-Sep-2022 	27-Sep-2022 	28-Sep-2022 	29-Sep-2022 	
	Mohammed yahya 	47% 	52% 		52% 	60% 	48% 	48% 	
	Rossana Rass 		43% 		41% 	34% 		42% 	
	Safa Mursel 		39% 	43% 			4% 		
	Anas Saeed 	62% 	64% 	60% 	52% 	44% 	41% 	34% 	
	Aseel Qiad 	43% 		53% 	58% 	44% 	60% 		

									
									
	CSAT % 								
									
	Sum of C-Sat 	Date 							
	Name 	23-Sep-2022 	24-Sep-2022 	25-Sep-2022 	26-Sep-2022 	27-Sep-2022 	28-Sep-2022 	29-Sep-2022 	
	Mohammed yahya 	50% 	100% 		100% 	57% 	40% 	75% 	
	Rossana Rass 				71% 	33% 		50% 	
	Safa Mursel 		75% 	60% 		33% 	50% 		
	Anas Saeed 	67% 				43% 	50% 		
	Aseel Qiad 	67% 		100% 		100% 	75% 		

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Thursday, September 29, 2022 12:39:48 PM 
Subject: LSM Automation Report - 22nd Sep to 28th Sep 

Hi Sir, 
Given below is the LSM Automation update from 22nd Sep to 28th Sep. 

	
Summary (Aug - 28th Sep) 
	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
	
	19679 		49% 		51% 		334 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	22-Sep-2022 	23-Sep-2022 	24-Sep-2022 	25-Sep-2022 	26-Sep-2022 	27-Sep-2022 	28-Sep-2022 	Grand Total 
	Mohammed yahya 	142 	121 	101 		29 	144 	151 	688 
	Rossana Rass 		18 	69 		119 	38 	26 	270 
	Safa Mursel 	40 	13 	125 	145 	44 	28 	28 	423 
	Anas Saeed 	5 	87 	25 	121 	86 	131 	107 	562 
	Aseel Qiad 	98 	72 		128 	140 	108 	130 	676 
	Tejaswini Kotti 	76 							76 
	Grand Total 	361 	311 	320 	394 	418 	449 	442 	2695 

									
	Other % 								
									
	Sum of Other % 	Date 							
	Name 	22-Sep-2022 	23-Sep-2022 	24-Sep-2022 	25-Sep-2022 	26-Sep-2022 	27-Sep-2022 	28-Sep-2022 	
	Mohammed yahya 	11% 	12% 	10% 		3% 	8% 	9% 	
	Rossana Rass 			14% 		17% 	5% 		
	Safa Mursel 	5% 		8% 	9% 				
	Anas Saeed 	20% 	15% 	12% 	11% 	10% 	16% 	11% 	
	Aseel Qiad 	17% 	21% 		6% 	10% 	8% 	10% 	
	Tejaswini Kotti 	14% 							

									
	FCR % 								
									
	Sum of FCR % 	Date 							
	Name 	22-Sep-2022 	23-Sep-2022 	24-Sep-2022 	25-Sep-2022 	26-Sep-2022 	27-Sep-2022 	28-Sep-2022 	
	Mohammed yahya 	63% 	47% 	52% 		52% 	60% 	42% 	
	Rossana Rass 			43% 		41% 	34% 		
	Safa Mursel 	38% 		38% 	44% 			4% 	
	Anas Saeed 	40% 	62% 	64% 	57% 	53% 	36% 	41% 	
	Aseel Qiad 	45% 	43% 		52% 	58% 	37% 	52% 	
	Tejaswini Kotti 	50% 							

									
	CSAT % 								
									
	Sum of C-Sat 	Date 							
	Name 	22-Sep-2022 	23-Sep-2022 	24-Sep-2022 	25-Sep-2022 	26-Sep-2022 	27-Sep-2022 	28-Sep-2022 	
	Mohammed yahya 	60% 	50% 	100% 		100% 	67% 	50% 	
	Rossana Rass 					100% 	33% 		
	Safa Mursel 	100% 		75% 	60% 		33% 	50% 	
	Anas Saeed 		67% 				33% 	50% 	
	Aseel Qiad 	100% 	67% 		100% 		100% 	100% 	
	Tejaswini Kotti 	50% 							

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Monday, September 26, 2022 12:31:55 PM 
Subject: LSM Automation Report - 19th Sep to 25th Sep 

Hi Sir, 
Given below is the LSM Automation update from 19th Sep to 25th Sep. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
	Summary (Aug - till 25th Sep) 	18367 		48% 		51% 		322 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	19-Sep-2022 	20-Sep-2022 	21-Sep-2022 	22-Sep-2022 	23-Sep-2022 	24-Sep-2022 	25-Sep-2022 	Grand Total 
	Mohammed yahya 	144 	150 	143 	142 	121 	101 		801 
	Safa Mursel 	102 	40 		40 	13 	125 	145 	465 
	Anas Saeed 	82 	101 	95 	5 	87 	25 	121 	516 
	Aseel Qiad 	94 	92 	102 	98 	72 		128 	586 
	Tejaswini Kotti 		1 		76 				77 
	Grand Total 	422 	384 	340 	361 	293 	251 	394 	2445 

									
									
	Other % 								
									
	Sum of Other % 	Date 							
	Name 	19-Sep-2022 	20-Sep-2022 	21-Sep-2022 	22-Sep-2022 	23-Sep-2022 	24-Sep-2022 	25-Sep-2022 	
	Mohammed yahya 	8% 	11% 	13% 	11% 	12% 	10% 		
	Safa Mursel 	9% 			5% 		8% 	9% 	
	Anas Saeed 	20% 	10% 	12% 	20% 	15% 	12% 	11% 	
	Aseel Qiad 	14% 	14% 	14% 	17% 	21% 		6% 	
	Tejaswini Kotti 				14% 				

									
									
	FCR % 								
									
	Sum of FCR % 	Date 							
	Name 	19-Sep-2022 	20-Sep-2022 	21-Sep-2022 	22-Sep-2022 	23-Sep-2022 	24-Sep-2022 	25-Sep-2022 	
	Mohammed yahya 	57% 	59% 	59% 	63% 	47% 	52% 		
	Safa Mursel 	36% 	20% 		38% 		36% 	38% 	
	Anas Saeed 	45% 	51% 	57% 	40% 	62% 	64% 	50% 	
	Aseel Qiad 	49% 	57% 	54% 	45% 	43% 		41% 	
	Tejaswini Kotti 				50% 				

									
									
	CSAT % 								
									
	Sum of C-Sat 	Date 							
	Name 	19-Sep-2022 	20-Sep-2022 	21-Sep-2022 	22-Sep-2022 	23-Sep-2022 	24-Sep-2022 	25-Sep-2022 	
	Mohammed yahya 	33% 	67% 	100% 	60% 	50% 	100% 		
	Safa Mursel 	75% 	100% 		100% 		67% 		
	Anas Saeed 	40% 	100% 	50% 					
	Aseel Qiad 	29% 	60% 	67% 	100% 	67% 		100% 	
	Tejaswini Kotti 				50% 				

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Friday, September 23, 2022 3:23:37 PM 
Subject: LSM Automation Report - 16th Sep to 22nd Sep 

Hi Sir, 
Given below is the LSM Automation update from 16th Sep to 22nd Sep. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
	Summary (Aug- 22nd Sep) 	17342 		48% 		51% 		321 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	16-Sep-2022 	17-Sep-2022 	18-Sep-2022 	19-Sep-2022 	20-Sep-2022 	21-Sep-2022 	22-Sep-2022 	Grand Total 
	Mohammed Murshed 	24 	58 						82 
	Mohammed yahya 	119 	19 	139 	144 	150 	143 	142 	856 
	Safa Mursel 	113 	119 		102 	40 		40 	414 
	Anas Saeed 	18 	80 	64 	82 	101 	95 	5 	445 
	Aseel Qiad 	18 		73 	94 	92 	102 	98 	477 
	Tejaswini Kotti 	18 				1 		76 	95 
	Grand Total 	310 	276 	276 	422 	384 	340 	361 	2369 

									
	Other % 								
									
	Sum of Other % 	Date 							
	Name 	16-Sep-2022 	17-Sep-2022 	18-Sep-2022 	19-Sep-2022 	20-Sep-2022 	21-Sep-2022 	22-Sep-2022 	
	Mohammed Murshed 	13% 	26% 						
	Mohammed yahya 	14% 	11% 	12% 	8% 	11% 	13% 	11% 	
	Safa Mursel 	14% 	15% 		9% 			5% 	
	Anas Saeed 	22% 	18% 	9% 	20% 	10% 	12% 	20% 	
	Aseel Qiad 	11% 		10% 	14% 	14% 	14% 	17% 	
	Tejaswini Kotti 	6% 						14% 	

									
	FCR % 								
									
	Sum of FCR % 	Date 							
	Name 	16-Sep-2022 	17-Sep-2022 	18-Sep-2022 	19-Sep-2022 	20-Sep-2022 	21-Sep-2022 	22-Sep-2022 	
	Mohammed Murshed 	42% 	36% 						
	Mohammed yahya 	50% 	63% 	63% 	57% 	58% 	59% 	51% 	
	Safa Mursel 	51% 	54% 		36% 	18% 		33% 	
	Anas Saeed 	50% 	48% 	41% 	45% 	50% 	52% 	40% 	
	Aseel Qiad 	50% 		45% 	49% 	51% 	53% 	41% 	
	Tejaswini Kotti 	67% 						42% 	

									
	CSAT % 								
									
	Sum of C-Sat 	Date 							
	Name 	16-Sep-2022 	17-Sep-2022 	18-Sep-2022 	19-Sep-2022 	20-Sep-2022 	21-Sep-2022 	22-Sep-2022 	
	Mohammed Murshed 	50% 	100% 						
	Mohammed yahya 	67% 		67% 	33% 	67% 	100% 	50% 	
	Safa Mursel 	33% 	60% 		75% 	100% 		100% 	
	Anas Saeed 			100% 	40% 	100% 	50% 		
	Aseel Qiad 			83% 	29% 	60% 	67% 	100% 	
	Tejaswini Kotti 							50% 	

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Thursday, September 22, 2022 12:28:26 PM 
Subject: LSM Automation Report - 15th Sep to 21st Sep 

Hi Sir, 
Given below is the LSM Automation update from 15th Sep to 21st Sep. 

	
Summary (Aug - 21st Sep) 
	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
		16981 		48% 		51% 		320 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	15-Sep-2022 	16-Sep-2022 	17-Sep-2022 	18-Sep-2022 	19-Sep-2022 	20-Sep-2022 	21-Sep-2022 	Grand Total 
	Mohammed Murshed 		24 	58 					82 
	Mohammed yahya 	140 	119 	19 	139 	144 	150 	143 	854 
	Safa Mursel 	68 	113 	119 		102 	40 		442 
	Anas Saeed 	45 	18 	80 	64 	82 	101 	95 	485 
	Aseel Qiad 	63 	18 		73 	94 	92 	102 	442 
	Tejaswini Kotti 	60 	18 				1 		79 
	Grand Total 	376 	310 	276 	276 	422 	384 	340 	2384 

									
	Other % 								
									
	Sum of Other % 	Date 							
	Name 	15-Sep-2022 	16-Sep-2022 	17-Sep-2022 	18-Sep-2022 	19-Sep-2022 	20-Sep-2022 	21-Sep-2022 	
	Mohammed Murshed 		13% 	26% 					
	Mohammed yahya 	12% 	14% 	11% 	12% 	8% 	11% 	13% 	
	Safa Mursel 	9% 	14% 	15% 		9% 			
	Anas Saeed 	7% 	22% 	18% 	9% 	20% 	10% 	12% 	
	Aseel Qiad 	11% 	11% 		10% 	14% 	14% 	14% 	
	Tejaswini Kotti 	10% 	6% 						

									
	FCR % 								
									
	Sum of FCR % 	Date 							
	Name 	15-Sep-2022 	16-Sep-2022 	17-Sep-2022 	18-Sep-2022 	19-Sep-2022 	20-Sep-2022 	21-Sep-2022 	
	Mohammed Murshed 		42% 	36% 					
	Mohammed yahya 	56% 	50% 	63% 	62% 	55% 	57% 	53% 	
	Safa Mursel 	29% 	51% 	54% 		36% 	13% 		
	Anas Saeed 	67% 	50% 	48% 	39% 	45% 	43% 	48% 	
	Aseel Qiad 	52% 	50% 		42% 	48% 	51% 	48% 	
	Tejaswini Kotti 	45% 	67% 						

									
	CSAT % 								
									
	Sum of C-Sat 	Date 							
	Name 	15-Sep-2022 	16-Sep-2022 	17-Sep-2022 	18-Sep-2022 	19-Sep-2022 	20-Sep-2022 	21-Sep-2022 	
	Mohammed Murshed 		50% 	100% 					
	Mohammed yahya 	67% 	67% 		67% 	33% 	100% 	100% 	
	Safa Mursel 	40% 	33% 	60% 		75% 	100% 		
	Anas Saeed 	67% 			100% 	40% 	100% 	50% 	
	Aseel Qiad 	100% 			83% 	29% 	50% 	67% 	
	Tejaswini Kotti 	33% 							

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Wednesday, September 21, 2022 12:13:09 PM 
Subject: LSM Automation Report - 14th Sep to 20th Sep 

Hi Sir, 
Given below is the LSM Automation update from 14th Sep to 20th Sep. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
	Summary (Aug - 20th Sep) 	16729 		47% 		51% 		322 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	14-Sep-2022 	15-Sep-2022 	16-Sep-2022 	17-Sep-2022 	18-Sep-2022 	19-Sep-2022 	20-Sep-2022 	Grand Total 
	Mohammed Murshed 			24 	58 				82 
	Mohammed yahya 	138 	140 	119 	19 	139 	144 	150 	849 
	Rossana Rass 	33 	4 	18 			10 	24 	89 
	Safa Mursel 	169 	68 	113 	119 		102 	40 	611 
	Anas Saeed 		45 	18 	80 	64 	82 	101 	390 
	Aseel Qiad 	68 	63 	18 		73 	94 	92 	408 
	Tejaswini Kotti 	44 	60 	18 				1 	123 
	Grand Total 	452 	380 	328 	276 	276 	432 	408 	2552 

	Other % 								
									
	Sum of Other % 	Date 							
	Name 	14-Sep-2022 	15-Sep-2022 	16-Sep-2022 	17-Sep-2022 	18-Sep-2022 	19-Sep-2022 	20-Sep-2022 	
	Mohammed Murshed 			13% 	26% 				
	Mohammed yahya 	7% 	12% 	14% 	11% 	12% 	8% 	11% 	
	Rossana Rass 	9% 							
	Safa Mursel 	9% 	9% 	14% 	15% 		9% 		
	Anas Saeed 		7% 	22% 	18% 	9% 	20% 	10% 	
	Aseel Qiad 	18% 	11% 	11% 		10% 	14% 	14% 	
	Tejaswini Kotti 	7% 	10% 	6% 					

	FCR % 								
									
	Sum of FCR % 	Date 							
	Name 	14-Sep-2022 	15-Sep-2022 	16-Sep-2022 	17-Sep-2022 	18-Sep-2022 	19-Sep-2022 	20-Sep-2022 	
	Mohammed Murshed 			42% 	36% 				
	Mohammed yahya 	50% 	56% 	50% 	63% 	59% 	53% 	50% 	
	Rossana Rass 	48% 	25% 						
	Safa Mursel 	50% 	29% 	51% 	48% 		34% 	13% 	
	Anas Saeed 		67% 	50% 	46% 	39% 	43% 	40% 	
	Aseel Qiad 	60% 	52% 	50% 		41% 	48% 	45% 	
	Tejaswini Kotti 	52% 	45% 	67% 					

	CSAT % 								
									
	Sum of C-Sat 	Date 							
	Name 	14-Sep-2022 	15-Sep-2022 	16-Sep-2022 	17-Sep-2022 	18-Sep-2022 	19-Sep-2022 	20-Sep-2022 	
	Mohammed Murshed 			50% 	100% 				
	Mohammed yahya 	36% 	67% 	67% 		67% 	20% 	100% 	
	Rossana Rass 			50% 			100% 		
	Safa Mursel 	60% 	40% 	43% 	75% 		67% 	100% 	
	Anas Saeed 		67% 			100% 	40% 	100% 	
	Aseel Qiad 	100% 	100% 			83% 	20% 		
	Tejaswini Kotti 	50% 	33% 						

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Tuesday, September 20, 2022 12:19:19 PM 
Subject: LSM Automation Report - 13th Sep to 19th Sep 

Hi Sir, 
Given below is the LSM Automation update from 13th Sep to 19th Sep. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
	Summary (Aug - 19th Sep) 	16321 		47% 		51% 		320 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	13-Sep-2022 	14-Sep-2022 	15-Sep-2022 	16-Sep-2022 	17-Sep-2022 	18-Sep-2022 	19-Sep-2022 	Grand Total 
	Mohammed Murshed 				24 	58 			82 
	Mohammed yahya 	141 	138 	140 	119 	19 	139 	144 	840 
	Rossana Rass 	57 	33 	4 	18 			10 	122 
	Safa Mursel 	161 	169 	68 	113 	119 		102 	732 
	Anas Saeed 			45 	18 	80 	64 	82 	289 
	Aseel Qiad 		68 	63 	18 		73 	94 	316 
	Tejaswini Kotti 		44 	60 	18 				122 
	Grand Total 	359 	452 	380 	328 	276 	276 	432 	2503 

	Other % 								
									
	Sum of Other % 	Date 							
	Name 	13-Sep-2022 	14-Sep-2022 	15-Sep-2022 	16-Sep-2022 	17-Sep-2022 	18-Sep-2022 	19-Sep-2022 	
	Mohammed Murshed 				13% 	26% 			
	Mohammed yahya 	9% 	7% 	12% 	14% 	11% 	12% 	8% 	
	Rossana Rass 	16% 	9% 						
	Safa Mursel 	16% 	9% 	9% 	14% 	15% 		9% 	
	Anas Saeed 			7% 	22% 	18% 	9% 	20% 	
	Aseel Qiad 		18% 	11% 	11% 		10% 	14% 	
	Tejaswini Kotti 		7% 	10% 	6% 				

	FCR % 								
									
	Sum of FCR % 	Date 							
	Name 	13-Sep-2022 	14-Sep-2022 	15-Sep-2022 	16-Sep-2022 	17-Sep-2022 	18-Sep-2022 	19-Sep-2022 	
	Mohammed Murshed 				42% 	36% 			
	Mohammed yahya 	62% 	50% 	56% 	49% 	63% 	58% 	48% 	
	Rossana Rass 	47% 	48% 	25% 					
	Safa Mursel 	35% 	50% 	29% 	49% 	49% 		35% 	
	Anas Saeed 			67% 	56% 	46% 	41% 	43% 	
	Aseel Qiad 		60% 	52% 	50% 		38% 	41% 	
	Tejaswini Kotti 		52% 	45% 	67% 				

	CSAT % 								
									
	Sum of C-Sat 	Date 							
	Name 	13-Sep-2022 	14-Sep-2022 	15-Sep-2022 	16-Sep-2022 	17-Sep-2022 	18-Sep-2022 	19-Sep-2022 	
	Mohammed Murshed 				50% 	100% 			
	Mohammed yahya 	33% 	36% 	67% 	67% 		67% 		
	Rossana Rass 	67% 			50% 			100% 	
	Safa Mursel 	38% 	60% 	40% 	50% 	75% 		50% 	
	Anas Saeed 			67% 			100% 	25% 	
	Aseel Qiad 		100% 	100% 			80% 	25% 	
	Tejaswini Kotti 		50% 	33% 					

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Monday, September 19, 2022 12:25:07 PM 
Subject: LSM Automation Report - 12th Sep to 18th Sep 

Hi Sir, 
Given below is the LSM Automation update from 12th Sep to 18th Sep. 

	Summary (Aug - 18th Sep) 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
		15889 		47% 		51% 		318 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	12-Sep-2022 	13-Sep-2022 	14-Sep-2022 	15-Sep-2022 	16-Sep-2022 	17-Sep-2022 	18-Sep-2022 	Grand Total 
	Mohammed Murshed 					24 	58 		82 
	Mohammed yahya 	130 	141 	138 	140 	119 	19 	139 	826 
	Rossana Rass 	50 	57 	33 	4 	18 			162 
	Safa Mursel 	193 	161 	169 	68 	113 	119 		823 
	Anas Saeed 	17 			45 	18 	80 	64 	224 
	Aseel Qiad 	23 		68 	63 	18 		73 	245 
	Tejaswini Kotti 	1 		44 	60 	18 			123 
	Grand Total 	414 	359 	452 	380 	328 	276 	276 	2485 

	Other % 								
									
	Sum of Other % 	Date 							
	Name 	12-Sep-2022 	13-Sep-2022 	14-Sep-2022 	15-Sep-2022 	16-Sep-2022 	17-Sep-2022 	18-Sep-2022 	
	Mohammed Murshed 					13% 	26% 		
	Mohammed yahya 	10% 	9% 	7% 	12% 	14% 	11% 	12% 	
	Rossana Rass 	16% 	16% 	9% 					
	Safa Mursel 	11% 	16% 	9% 	9% 	14% 	15% 		
	Anas Saeed 	12% 			7% 	22% 	18% 	9% 	
	Aseel Qiad 	4% 		18% 	11% 	11% 		10% 	
	Tejaswini Kotti 			7% 	10% 	6% 			

	FCR % 								
									
	Sum of FCR % 	Date 							
	Name 	12-Sep-2022 	13-Sep-2022 	14-Sep-2022 	15-Sep-2022 	16-Sep-2022 	17-Sep-2022 	18-Sep-2022 	
	Mohammed Murshed 					42% 	36% 		
	Mohammed yahya 	58% 	62% 	50% 	56% 	50% 	58% 	53% 	
	Rossana Rass 	42% 	47% 	48% 	25% 				
	Safa Mursel 	47% 	35% 	50% 	28% 	44% 	43% 		
	Anas Saeed 	35% 			69% 	56% 	45% 	34% 	
	Aseel Qiad 	70% 		60% 	52% 	44% 		40% 	
	Tejaswini Kotti 	100% 		52% 	45% 	67% 			

	CSAT % 								
									
	Sum of C-Sat 	Date 							
	Name 	12-Sep-2022 	13-Sep-2022 	14-Sep-2022 	15-Sep-2022 	16-Sep-2022 	17-Sep-2022 	18-Sep-2022 	
	Mohammed Murshed 					50% 	100% 		
	Mohammed yahya 	75% 	33% 	36% 	80% 	67% 		67% 	
	Rossana Rass 	50% 	67% 			50% 			
	Safa Mursel 	40% 	38% 	60% 	40% 	50% 	75% 		
	Anas Saeed 	100% 			67% 			100% 	
	Aseel Qiad 			100% 	100% 			80% 	
	Tejaswini Kotti 			50% 	33% 				

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Friday, September 16, 2022 1:29:42 PM 
Subject: LSM Automation Report - 9th Sep to 15th Sep 

Hi Sir, 
Given below is the LSM Automation update from 9th Sep to 15th Sep. 

	
Summary (Aug - 15th Sep) 
	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
		15009 		46% 		51% 		319 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	09-Sep-2022 	10-Sep-2022 	11-Sep-2022 	12-Sep-2022 	13-Sep-2022 	14-Sep-2022 	15-Sep-2022 	Grand Total 
	Apoorv Joshi 	1 							1 
	Mohammed Murshed 		65 						65 
	Mohammed yahya 	119 	19 	138 	130 	141 	138 	140 	825 
	Rossana Rass 	91 	144 		50 	57 	33 	4 	379 
	Safa Mursel 		158 	178 	193 	161 	169 	68 	927 
	Anas Saeed 	24 		68 	17 			45 	154 
	Aseel Qiad 	36 		67 	23 		68 	63 	257 
	Tejaswini Kotti 	38 			1 		44 	60 	143 
	Grand Total 	309 	386 	451 	414 	359 	452 	380 	2751 
									
	Other % 								
									
	Sum of Other % 	Date 							
	Name 	09-Sep-2022 	10-Sep-2022 	11-Sep-2022 	12-Sep-2022 	13-Sep-2022 	14-Sep-2022 	15-Sep-2022 	
	Apoorv Joshi 	100% 							
	Mohammed Murshed 		37% 						
	Mohammed yahya 	12% 	5% 	7% 	10% 	9% 	7% 	12% 	
	Rossana Rass 	18% 	13% 		16% 	16% 	9% 		
	Safa Mursel 		10% 	6% 	11% 	16% 	9% 	9% 	
	Anas Saeed 			15% 	12% 			7% 	
	Aseel Qiad 	11% 		13% 	4% 		18% 	11% 	
	Tejaswini Kotti 	8% 					7% 	10% 	
									
	FCR % 								
									
	Sum of FCR % 	Date 							
	Name 	09-Sep-2022 	10-Sep-2022 	11-Sep-2022 	12-Sep-2022 	13-Sep-2022 	14-Sep-2022 	15-Sep-2022 	
	Apoorv Joshi 								
	Mohammed Murshed 		37% 						
	Mohammed yahya 	53% 	47% 	57% 	58% 	63% 	54% 	43% 	
	Rossana Rass 	54% 	49% 		42% 	46% 	42% 	25% 	
	Safa Mursel 		51% 	56% 	47% 	33% 	41% 	28% 	
	Anas Saeed 	67% 		41% 	35% 			56% 	
	Aseel Qiad 	33% 		52% 	70% 		56% 	49% 	
	Tejaswini Kotti 	55% 			100% 		45% 	33% 	
									
	CSAT % 								
									
	Sum of C-Sat 	Date 							
	Name 	09-Sep-2022 	10-Sep-2022 	11-Sep-2022 	12-Sep-2022 	13-Sep-2022 	14-Sep-2022 	15-Sep-2022 	
	Apoorv Joshi 								
	Mohammed Murshed 		33% 						
	Mohammed yahya 	67% 		44% 	75% 	40% 	33% 	100% 	
	Rossana Rass 		33% 		50% 	67% 			
	Safa Mursel 		40% 	60% 	38% 	22% 	50% 		
	Anas Saeed 			50% 	100% 			50% 	
	Aseel Qiad 	100% 		25% 			100% 	100% 	
	Tejaswini Kotti 							100% 	

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Thursday, September 15, 2022 1:23:03 PM 
Subject: LSM Automation Report - 8th Sep to 14th Sep 

Hi Sir, 
Given below is the LSM Automation update from 8th Sep to 14th Sep. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
		14629 		46% 		51% 		318 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	08-Sep-2022 	09-Sep-2022 	10-Sep-2022 	11-Sep-2022 	12-Sep-2022 	13-Sep-2022 	14-Sep-2022 	Grand Total 
	Apoorv Joshi 	1 	1 						2 
	Mohammed Murshed 			65 					65 
	Mohammed yahya 	132 	119 	19 	138 	130 	141 	138 	817 
	Rossana Rass 	140 	91 	144 		50 	57 	33 	515 
	Safa Mursel 	168 		158 	178 	193 	161 	169 	1027 
	Anas Saeed 	7 	24 		68 	17 			116 
	Aseel Qiad 	14 	36 		67 	23 		68 	208 
	Tejaswini Kotti 	44 	38 			1 		44 	127 
	Grand Total 	506 	309 	386 	451 	414 	359 	452 	2877 
									
	Other % 								
									
	Sum of Other % 	Date 							
	Name 	08-Sep-2022 	09-Sep-2022 	10-Sep-2022 	11-Sep-2022 	12-Sep-2022 	13-Sep-2022 	14-Sep-2022 	
	Apoorv Joshi 		100% 						
	Mohammed Murshed 			37% 					
	Mohammed yahya 	9% 	12% 	5% 	7% 	10% 	9% 	7% 	
	Rossana Rass 	9% 	18% 	13% 		16% 	16% 	9% 	
	Safa Mursel 	9% 		10% 	6% 	11% 	16% 	9% 	
	Anas Saeed 				15% 	12% 			
	Aseel Qiad 	7% 	11% 		13% 	4% 		18% 	
	Tejaswini Kotti 	14% 	8% 					7% 	
									
	FCR % 								
									
	Sum of FCR % 	Date 							
	Name 	08-Sep-2022 	09-Sep-2022 	10-Sep-2022 	11-Sep-2022 	12-Sep-2022 	13-Sep-2022 	14-Sep-2022 	
	Apoorv Joshi 								
	Mohammed Murshed 			37% 					
	Mohammed yahya 	55% 	53% 	47% 	57% 	58% 	56% 	39% 	
	Rossana Rass 	51% 	54% 	49% 		42% 	47% 	33% 	
	Safa Mursel 	55% 		51% 	56% 	40% 	22% 	41% 	
	Anas Saeed 		67% 		41% 	35% 			
	Aseel Qiad 	14% 	33% 		52% 	70% 		34% 	
	Tejaswini Kotti 	55% 	55% 			100% 		32% 	
									
	CSAT % 								
									
	Sum of C-Sat 	Date 							
	Name 	08-Sep-2022 	09-Sep-2022 	10-Sep-2022 	11-Sep-2022 	12-Sep-2022 	13-Sep-2022 	14-Sep-2022 	
	Apoorv Joshi 								
	Mohammed Murshed 			33% 					
	Mohammed yahya 	67% 	67% 		44% 	71% 	25% 	14% 	
	Rossana Rass 	33% 		33% 		50% 	67% 		
	Safa Mursel 	50% 		40% 	67% 	38% 	22% 	50% 	
	Anas Saeed 				60% 	100% 			
	Aseel Qiad 		100% 		25% 			100% 	
	Tejaswini Kotti 								

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, September 14, 2022 3:57:38 PM 
Subject: LSM Automation Report - 7th Sep to 13th Sep 

Hi Sir, 
Given below is the LSM Automation update from 7th Sep to 13th Sep. 

	
Summary (Aug - 14th Sep) 
	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
		14174 		46% 		51% 		315 		

	Handled Automation tickets by agent 									
										
	Sum of Tickets 	Date 								
	Name 	07-Sep-2022 	08-Sep-2022 	09-Sep-2022 	10-Sep-2022 	11-Sep-2022 	12-Sep-2022 	13-Sep-2022 	Grand Total 	
	Apoorv Joshi 		1 	1 					2 	
	Mohammed Murshed 				65 				65 	
	Mohammed yahya 	192 	132 	119 	19 	138 	130 	141 	871 	
	Rossana Rass 	140 	140 	91 	144 		50 	57 	622 	
	Safa Mursel 	159 	168 		158 	178 	193 	161 	1017 	
	Anas Saeed 	7 	7 	24 		68 	17 		123 	
	Aseel Qiad 	9 	14 	36 		67 	23 		149 	
	Tejaswini Kotti 	14 	44 	38 			1 		97 	
	Grand Total 	521 	506 	309 	386 	451 	414 	359 	2946 	
										
	Other % 									
										
	Sum of Other % 	Date 								
	Name 	07-Sep-2022 	08-Sep-2022 	09-Sep-2022 	10-Sep-2022 	11-Sep-2022 	12-Sep-2022 	13-Sep-2022 		
	Apoorv Joshi 			100% 						
	Mohammed Murshed 				37% 					
	Mohammed yahya 	13% 	9% 	12% 	5% 	7% 	10% 	9% 		
	Rossana Rass 	6% 	9% 	18% 	13% 		16% 	16% 		
	Safa Mursel 	13% 	9% 		10% 	6% 	11% 	16% 		
	Anas Saeed 					15% 	12% 			
	Aseel Qiad 		7% 	11% 		13% 	4% 			
	Tejaswini Kotti 	14% 	14% 	8% 						
										
	FCR % 									
										
	Sum of FCR % 	Date 								
	Name 	07-Sep-2022 	08-Sep-2022 	09-Sep-2022 	10-Sep-2022 	11-Sep-2022 	12-Sep-2022 	13-Sep-2022 		
	Apoorv Joshi 									
	Mohammed Murshed 				37% 					
	Mohammed yahya 	51% 	55% 	53% 	47% 	57% 	55% 	48% 		
	Rossana Rass 	55% 	51% 	54% 	49% 		42% 	42% 		
	Safa Mursel 	52% 	55% 		42% 	53% 	35% 	22% 		
	Anas Saeed 			67% 		44% 	35% 			
	Aseel Qiad 	11% 	14% 	33% 		46% 	65% 			
	Tejaswini Kotti 	36% 	55% 	55% 			100% 			
										
	CSAT % 									
										
	Sum of C-Sat 	Date 								
	Name 	07-Sep-2022 	08-Sep-2022 	09-Sep-2022 	10-Sep-2022 	11-Sep-2022 	12-Sep-2022 	13-Sep-2022 		
	Apoorv Joshi 									
	Mohammed Murshed 				33% 					
	Mohammed yahya 	62% 	67% 	67% 		44% 	83% 			
	Rossana Rass 	20% 	33% 		33% 		50% 	67% 		
	Safa Mursel 	50% 	50% 		40% 	67% 	33% 	14% 		
	Anas Saeed 					50% 	100% 			
	Aseel Qiad 			100% 		25% 				
	Tejaswini Kotti 									

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, September 13, 2022 4:34:18 PM 
Subject: LSM Automation Report - 6th Sep to 12th Sep 

Hi Sir, 
Given below is the LSM Automation update from 6th Sep to 12th Sep. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
		13815 		46% 		51% 		314 		

	Handled Automation tickets by agent 									
										
	Sum of Tickets 	Date 								
	Name 	06-Sep-2022 	07-Sep-2022 	08-Sep-2022 	09-Sep-2022 	10-Sep-2022 	11-Sep-2022 	12-Sep-2022 	Grand Total 	
	Apoorv Joshi 			1 	1 				2 	
	Mohammed Murshed 					65 			65 	
	Mohammed yahya 	125 	192 	132 	119 	19 	138 	130 	855 	
	Rossana Rass 	130 	140 	140 	91 	144 		50 	695 	
	Safa Mursel 	196 	159 	168 		158 	178 	193 	1052 	
	Anas Saeed 	6 	7 	7 	24 		68 	17 	129 	
	Aseel Qiad 	16 	9 	14 	36 		67 	23 	165 	
	Tejaswini Kotti 		14 	44 	38 			1 	97 	
	Grand Total 	473 	521 	506 	309 	386 	451 	414 	3060 	
										
	Other % 									
										
	Sum of Other % 	Date 								
	Name 	06-Sep-2022 	07-Sep-2022 	08-Sep-2022 	09-Sep-2022 	10-Sep-2022 	11-Sep-2022 	12-Sep-2022 		
	Apoorv Joshi 				100% 					
	Mohammed Murshed 					37% 				
	Mohammed yahya 	9% 	13% 	9% 	12% 	5% 	7% 	10% 		
	Rossana Rass 	12% 	6% 	9% 	18% 	13% 		16% 		
	Safa Mursel 	11% 	13% 	9% 		10% 	6% 	11% 		
	Anas Saeed 						15% 	12% 		
	Aseel Qiad 			7% 	11% 		13% 	4% 		
	Tejaswini Kotti 		14% 	14% 	8% 					
										
	FCR % 									
										
	Sum of FCR % 	Date 								
	Name 	06-Sep-2022 	07-Sep-2022 	08-Sep-2022 	09-Sep-2022 	10-Sep-2022 	11-Sep-2022 	12-Sep-2022 		
	Apoorv Joshi 									
	Mohammed Murshed 					37% 				
	Mohammed yahya 	66% 	51% 	55% 	53% 	47% 	57% 	48% 		
	Rossana Rass 	57% 	55% 	51% 	54% 	46% 		40% 		
	Safa Mursel 	58% 	52% 	55% 		44% 	51% 	34% 		
	Anas Saeed 				67% 		44% 	29% 		
	Aseel Qiad 		11% 	14% 	33% 		48% 	61% 		
	Tejaswini Kotti 		36% 	55% 	55% 			100% 		
										
	CSAT % 									
										
	Sum of C-Sat 	Date 								
	Name 	06-Sep-2022 	07-Sep-2022 	08-Sep-2022 	09-Sep-2022 	10-Sep-2022 	11-Sep-2022 	12-Sep-2022 		
	Apoorv Joshi 									
	Mohammed Murshed 									
	Mohammed yahya 	67% 	62% 	67% 	67% 		33% 	80% 		
	Rossana Rass 	33% 	20% 	33% 		33% 				
	Safa Mursel 	100% 	50% 	50% 		40% 	100% 	25% 		
	Anas Saeed 						50% 	100% 		
	Aseel Qiad 				100% 		25% 			
	Tejaswini Kotti 									

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Monday, September 12, 2022 1:28:08 PM 
Subject: LSM Automation Report - 5th Sep to 11th Sep 

Hi Sir, 
Given below is the LSM Automation update from 5th Sep to 11th Sep 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
	Summary (Aug - 11th Sep) 	13400 		46% 		51% 		312 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	05-Sep-2022 	06-Sep-2022 	07-Sep-2022 	08-Sep-2022 	09-Sep-2022 	10-Sep-2022 	11-Sep-2022 	Grand Total 
	Apoorv Joshi 	1 			1 	1 			3 
	Mohammed Murshed 						65 		65 
	Mohammed yahya 	160 	125 	192 	132 	119 	19 	138 	885 
	Rossana Rass 	100 	130 	140 	140 	91 	144 		745 
	Safa Mursel 	169 	196 	159 	168 		158 	178 	1028 
	Anas Saeed 	1 	6 	7 	7 	24 		68 	113 
	Aseel Qiad 	13 	16 	9 	14 	36 		67 	155 
	Tejaswini Kotti 			14 	44 	38 			96 
	Grand Total 	444 	473 	521 	506 	309 	386 	451 	3090 
									
	Other % 								
									
	Sum of Other % 	Date 							
	Name 	05-Sep-2022 	06-Sep-2022 	07-Sep-2022 	08-Sep-2022 	09-Sep-2022 	10-Sep-2022 	11-Sep-2022 	
	Apoorv Joshi 					100% 			
	Mohammed Murshed 						37% 		
	Mohammed yahya 	5% 	9% 	13% 	9% 	12% 	5% 	7% 	
	Rossana Rass 	9% 	12% 	6% 	9% 	18% 	13% 		
	Safa Mursel 	9% 	11% 	13% 	9% 		10% 	6% 	
	Anas Saeed 							15% 	
	Aseel Qiad 	23% 			7% 	11% 		13% 	
	Tejaswini Kotti 			14% 	14% 	8% 			
									
	FCR % 								
									
	Sum of FCR % 	Date 							
	Name 	05-Sep-2022 	06-Sep-2022 	07-Sep-2022 	08-Sep-2022 	09-Sep-2022 	10-Sep-2022 	11-Sep-2022 	
	Apoorv Joshi 								
	Mohammed Murshed 						38% 		
	Mohammed yahya 	69% 	66% 	51% 	55% 	54% 	42% 	47% 	
	Rossana Rass 	57% 	57% 	55% 	51% 	52% 	44% 		
	Safa Mursel 	57% 	58% 	52% 	54% 		37% 	44% 	
	Anas Saeed 					67% 		38% 	
	Aseel Qiad 			11% 	14% 	31% 		46% 	
	Tejaswini Kotti 			36% 	50% 	55% 			
									
	CSAT % 								
									
	Sum of C-Sat 	Date 							
	Name 	05-Sep-2022 	06-Sep-2022 	07-Sep-2022 	08-Sep-2022 	09-Sep-2022 	10-Sep-2022 	11-Sep-2022 	
	Apoorv Joshi 								
	Mohammed Murshed 								
	Mohammed yahya 	50% 	67% 	62% 	67% 	67% 			
	Rossana Rass 	83% 	33% 	20% 	20% 		33% 		
	Safa Mursel 	100% 	100% 	50% 	67% 		67% 		
	Anas Saeed 							100% 	
	Aseel Qiad 					100% 		25% 	
	Tejaswini Kotti 								

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Friday, September 9, 2022 2:46:42 PM 
Subject: LSM Automation Report - 2nd Sep to 8th Sep 

Hi Sir, 
Given below is the LSM Automation update from 2nd Sep till 8th Sep 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
	Summary (Aug - 8th Sep) 	12253 		46% 		51% 		314 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	02-Sep-2022 	03-Sep-2022 	04-Sep-2022 	05-Sep-2022 	06-Sep-2022 	07-Sep-2022 	08-Sep-2022 	Grand Total 
	Apoorv Joshi 	2 		1 	1 			1 	5 
	Maya Shamma 								
	Mohammed Murshed 		55 						55 
	Mohammed yahya 	128 	15 	200 	160 	125 	192 	132 	952 
	Rossana Rass 	102 	120 		100 	130 	140 	140 	732 
	Safa Mursel 	145 	188 	212 	169 	196 	159 	168 	1237 
	Grand Total 	377 	378 	413 	430 	451 	491 	441 	2981 

	Other % 								
									
	Sum of Other % 	Date 							
	Name 	02-Sep-2022 	03-Sep-2022 	04-Sep-2022 	05-Sep-2022 	06-Sep-2022 	07-Sep-2022 	08-Sep-2022 	
	Apoorv Joshi 	100% 							
	Maya Shamma 								
	Mohammed Murshed 		33% 						
	Mohammed yahya 	9% 	7% 	6% 	5% 	9% 	13% 	9% 	
	Rossana Rass 	12% 	13% 		9% 	12% 	6% 	9% 	
	Safa Mursel 	19% 	9% 	9% 	9% 	11% 	13% 	9% 	
									
	FCR % 								
									
	Sum of FCR % 	Date 							
	Name 	02-Sep-2022 	03-Sep-2022 	04-Sep-2022 	05-Sep-2022 	06-Sep-2022 	07-Sep-2022 	08-Sep-2022 	
	Apoorv Joshi 								
	Maya Shamma 								
	Mohammed Murshed 		38% 						
	Mohammed yahya 	61% 	73% 	58% 	68% 	64% 	46% 	44% 	
	Rossana Rass 	49% 	50% 		54% 	56% 	53% 	37% 	
	Safa Mursel 	52% 	57% 	54% 	54% 	52% 	42% 	45% 	

	CSAT % 								
									
	Sum of C-Sat 	Date 							
	Name 	02-Sep-2022 	03-Sep-2022 	04-Sep-2022 	05-Sep-2022 	06-Sep-2022 	07-Sep-2022 	08-Sep-2022 	
	Apoorv Joshi 								
	Maya Shamma 								
	Mohammed Murshed 		86% 						
	Mohammed yahya 	20% 		50% 	50% 	100% 	50% 		
	Rossana Rass 	36% 	50% 		83% 	50% 			
	Safa Mursel 	36% 	56% 	14% 	100% 	100% 	50% 	50% 	

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Thursday, September 8, 2022 5:02:36 PM 
Subject: Re: LSM Automation Report - 1st Sep to 7th Sep 

Hi Sir, 
Given below is the LSM Automation update from 1st Sep till 7th Sep 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
		11666 		46% 		51% 		307 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	01-Sep-2022 	02-Sep-2022 	03-Sep-2022 	04-Sep-2022 	05-Sep-2022 	06-Sep-2022 	07-Sep-2022 	Grand Total 
	Apoorv Joshi 		2 		1 	1 			4 
	Maya Shamma 	20 							20 
	Mohammed Murshed 			55 					55 
	Mohammed yahya 	161 	128 	15 	200 	160 	125 	192 	981 
	Rossana Rass 	130 	102 	120 		100 	130 	140 	722 
	Safa Mursel 	119 	145 	188 	212 	169 	196 	159 	1188 
	Grand Total 	430 	377 	378 	413 	430 	451 	491 	2970 

	Other % 								
									
	Sum of Other % 	Date 							
	Name 	01-Sep-2022 	02-Sep-2022 	03-Sep-2022 	04-Sep-2022 	05-Sep-2022 	06-Sep-2022 	07-Sep-2022 	
	Apoorv Joshi 		100% 						
	Maya Shamma 	5% 							
	Mohammed Murshed 			33% 					
	Mohammed yahya 	7% 	9% 	7% 	6% 	5% 	9% 	13% 	
	Rossana Rass 	15% 	12% 	13% 		9% 	12% 	6% 	
	Safa Mursel 	14% 	19% 	9% 	9% 	9% 	11% 	13% 	
									
	FCR % 								
									
	Sum of FCR % 	Date 							
	Name 	01-Sep-2022 	02-Sep-2022 	03-Sep-2022 	04-Sep-2022 	05-Sep-2022 	06-Sep-2022 	07-Sep-2022 	
	Apoorv Joshi 								
	Maya Shamma 	75% 							
	Mohammed Murshed 			38% 					
	Mohammed yahya 	56% 	61% 	73% 	58% 	66% 	58% 	39% 	
	Rossana Rass 	50% 	49% 	50% 		54% 	45% 	44% 	
	Safa Mursel 	61% 	52% 	57% 	54% 	49% 	41% 	38% 	

	CSAT % 								
									
	Sum of C-Sat 	Date 							
	Name 	01-Sep-2022 	02-Sep-2022 	03-Sep-2022 	04-Sep-2022 	05-Sep-2022 	06-Sep-2022 	07-Sep-2022 	
	Apoorv Joshi 								
	Maya Shamma 	50% 							
	Mohammed Murshed 			86% 					
	Mohammed yahya 	63% 	20% 		39% 	59% 	46% 	45% 	
	Rossana Rass 		36% 	50% 		50% 	36% 	58% 	
	Safa Mursel 	29% 	36% 	55% 	46% 	57% 	32% 	56% 	

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, September 6, 2022 1:23:58 PM 
Subject: LSM Automation Report - 30th August to 5th September 

Hi Sir, 
Given below is the LSM Automation update from 30th Aug till 5th Sep 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
	Summary (Aug - 5th Sep) 	10724 		46% 		51% 		298 		

	Handled Automation tickets by agent 									
										
	Sum of Tickets 	Date 								
	Name 	30-Aug-2022 	31-Aug-2022 	01-Sep-2022 	02-Sep-2022 	03-Sep-2022 	04-Sep-2022 	05-Sep-2022 	Grand Total 	
	Apoorv Joshi 				2 		1 	1 	4 	
	Maya Shamma 	185 	175 	20 					380 	
	Mohammed Murshed 					55 			55 	
	Mohammed yahya 	137 	137 	161 	128 	15 	200 	160 	938 	
	Rossana Rass 	158 	160 	130 	102 	120 		100 	770 	
	Safa Mursel 			119 	145 	188 	212 	169 	833 	
	Grand Total 	480 	472 	430 	377 	378 	413 	430 	2980 	

	Other % 									
										
	Sum of Other % 	Date 								
	Name 	30-Aug-2022 	31-Aug-2022 	01-Sep-2022 	02-Sep-2022 	03-Sep-2022 	04-Sep-2022 	05-Sep-2022 		
	Apoorv Joshi 				100% 					
	Maya Shamma 	18% 	11% 	5% 						
	Mohammed Murshed 					33% 				
	Mohammed yahya 	6% 	9% 	7% 	9% 	7% 	6% 	5% 		
	Rossana Rass 	11% 	12% 	15% 	12% 	13% 		9% 		
	Safa Mursel 			14% 	19% 	9% 	9% 	9% 		
										
	FCR % 									
										
	Sum of FCR % 	Date 								
	Name 	30-Aug-2022 	31-Aug-2022 	01-Sep-2022 	02-Sep-2022 	03-Sep-2022 	04-Sep-2022 	05-Sep-2022 		
	Apoorv Joshi 									
	Maya Shamma 	51% 	58% 	70% 						
	Mohammed Murshed 					38% 				
	Mohammed yahya 	68% 	59% 	56% 	61% 	73% 	59% 	46% 		
	Rossana Rass 	56% 	55% 	52% 	47% 	48% 		40% 		
	Safa Mursel 			59% 	51% 	54% 	42% 	44% 		

	CSAT % 									
										
	Sum of C-Sat 	Date 								
	Name 	30-Aug-2022 	31-Aug-2022 	01-Sep-2022 	02-Sep-2022 	03-Sep-2022 	04-Sep-2022 	05-Sep-2022 		
	Apoorv Joshi 									
	Maya Shamma 	33% 	29% 							
	Mohammed Murshed 									
	Mohammed yahya 	50% 	60% 	50% 			33% 			
	Rossana Rass 	50% 	45% 	75% 	20% 	100% 				
	Safa Mursel 				63% 	33% 	25% 			

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Monday, September 5, 2022 1:42:17 PM 
Subject: LSM Automation Report - 29th August to 4th September 

Hi Sir, 
Given below is the LSM Automation update from 29th Aug till 4th Sep 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
	Summary (Aug - 4th Sep) 	10294 		45% 		51% 		294 		

	Handled Automation tickets by agent 									
										
	Sum of Tickets 	Date 								
	Name 	29-Aug-2022 	30-Aug-2022 	31-Aug-2022 	01-Sep-2022 	02-Sep-2022 	03-Sep-2022 	04-Sep-2022 	Grand Total 	
	Apoorv Joshi 	25 				2 		1 	28 	
	Maya Shamma 	189 	185 	175 	20 				569 	
	Mohammed Murshed 						55 		55 	
	Mohammed yahya 	192 	137 	137 	161 	128 	15 	200 	970 	
	Rossana Rass 	175 	158 	160 	130 	102 	120 		845 	
	Safa Mursel 				119 	145 	188 	212 	664 	
	Grand Total 	581 	480 	472 	430 	377 	378 	413 	3131 	

	Other % 									
										
	Sum of Other % 	Date 								
	Name 	29-Aug-2022 	30-Aug-2022 	31-Aug-2022 	01-Sep-2022 	02-Sep-2022 	03-Sep-2022 	04-Sep-2022 		
	Apoorv Joshi 					100% 				
	Maya Shamma 	15% 	18% 	11% 	5% 					
	Mohammed Murshed 						33% 			
	Mohammed yahya 	2% 	6% 	9% 	7% 	9% 	7% 	6% 		
	Rossana Rass 	9% 	11% 	12% 	15% 	12% 	13% 			
	Safa Mursel 				14% 	19% 	9% 	9% 		
										
	FCR % 									
										
	Sum of FCR % 	Date 								
	Name 	29-Aug-2022 	30-Aug-2022 	31-Aug-2022 	01-Sep-2022 	02-Sep-2022 	03-Sep-2022 	04-Sep-2022 		
	Apoorv Joshi 									
	Maya Shamma 	53% 	51% 	58% 	70% 					
	Mohammed Murshed 						33% 			
	Mohammed yahya 	63% 	68% 	59% 	56% 	61% 	47% 	46% 		
	Rossana Rass 	64% 	56% 	55% 	51% 	46% 	48% 			
	Safa Mursel 				59% 	49% 	41% 	40% 		

	CSAT % 									
										
	Sum of C-Sat 	Date 								
	Name 	29-Aug-2022 	30-Aug-2022 	31-Aug-2022 	01-Sep-2022 	02-Sep-2022 	03-Sep-2022 	04-Sep-2022 		
	Apoorv Joshi 									
	Maya Shamma 	40% 	33% 	29% 						
	Mohammed Murshed 									
	Mohammed yahya 	40% 	50% 	60% 	50% 					
	Rossana Rass 	60% 	50% 	45% 	67% 	25% 	100% 			
	Safa Mursel 					57% 	20% 			

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Friday, September 2, 2022 1:45:44 PM 
Subject: LSM Automation Report - 26th August to 1st September 

Hi Sir, 
Given below is the LSM Automation update from 26th Aug till 1st Sep 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
		9126 		42% 		49% 		285 		

	Handled Automation tickets by agent 									
										
	Sum of Tickets 	Date 								
	Name 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 	30-Aug-2022 	31-Aug-2022 	01-Sep-2022 	Grand Total 	
	Apoorv Joshi 	1 	29 	17 	25 				72 	
	Maya Shamma 		133 	72 	189 	185 	175 	20 	774 	
	Mohammed Murshed 									
	Mohammed yahya 	236 	119 	139 	192 	137 	137 	161 	1121 	
	Rossana Rass 	100 	141 		175 	158 	160 	130 	864 	
	Safa Mursel 							119 	119 	
	Grand Total 	337 	422 	228 	581 	480 	472 	430 	2950 	

	Other % 									
										
	Sum of Other % 	Date 								
	Name 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 	30-Aug-2022 	31-Aug-2022 	01-Sep-2022 		
	Apoorv Joshi 	100% 	7% 							
	Maya Shamma 		17% 	25% 	15% 	18% 	11% 	5% 		
	Mohammed Murshed 									
	Mohammed yahya 	4% 	3% 	3% 	2% 	6% 	9% 	7% 		
	Rossana Rass 	19% 	13% 		9% 	11% 	12% 	15% 		
	Safa Mursel 							14% 		
										
	FCR % 									
										
	Sum of FCR % 	Date 								
	Name 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 	30-Aug-2022 	31-Aug-2022 	01-Sep-2022 		
	Apoorv Joshi 									
	Maya Shamma 		53% 	47% 	53% 	42% 	38% 	55% 		
	Mohammed Murshed 									
	Mohammed yahya 	68% 	70% 	58% 	61% 	63% 	39% 	44% 		
	Rossana Rass 	60% 	62% 		65% 	54% 	38% 	37% 		
	Safa Mursel 							44% 		

	CSAT % 									
										
	Sum of C-Sat 	Date 								
	Name 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 	30-Aug-2022 	31-Aug-2022 	01-Sep-2022 		
	Apoorv Joshi 									
	Maya Shamma 			100% 		25% 				
	Mohammed Murshed 									
	Mohammed yahya 	100% 	20% 	100% 			100% 	50% 		
	Rossana Rass 	100% 	100% 		100% 			100% 		
	Safa Mursel 									

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Thursday, September 1, 2022 1:39:58 PM 
Subject: Re: LSM Automation Report - 25th to 31st August 

Dear Sir, 
For calculating FCR I download the LSM KSA call center tickets data and if the agent interaction is 1 then i consider it under FCR. 

From: "saurabh" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Thursday, September 1, 2022 1:24:11 PM 
Subject: Re: LSM Automation Report - 25th to 31st August 

Dear Gaurav, 

How do you calculate FCR? 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Gaurav Yadav <[email-masked]> 
Sent: 01 September 2022 1:13 PM 
To: Saurabh Dadu <[email-masked]> 
Cc: Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]> 
Subject: LSM Automation Report - 25th to 31st August 
Hi Sir, 
Given below is the LSM Automation update till 31st Aug . 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
		8696 		42% 		70% 		281 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 	30-Aug-2022 	31-Aug-2022 	Grand Total 
	Apoorv Joshi 		1 	29 	17 	25 			72 
	Maya Shamma 	139 		133 	72 	189 	185 	175 	893 
	Mohammed Murshed 								
	Mohammed yahya 	138 	236 	119 	139 	192 	137 	137 	1098 
	Rossana Rass 	135 	100 	141 		175 	158 	160 	869 
	Grand Total 	412 	337 	422 	228 	581 	480 	472 	2932 

									
	Other % 								
									
	Sum of Other % 	Date 							
	Name 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 	30-Aug-2022 	31-Aug-2022 	
	Apoorv Joshi 		100% 	7% 					
	Maya Shamma 	28% 		17% 	25% 	15% 	18% 	11% 	
	Mohammed Murshed 								
	Mohammed yahya 	8% 	4% 	3% 	3% 	2% 	6% 	9% 	
	Rossana Rass 	23% 	19% 	13% 		9% 	11% 	12% 	

	FCR % 								
									
	Sum of FCR % 	Date 							
	Name 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 	30-Aug-2022 	31-Aug-2022 	
	Apoorv Joshi 			7% 	6% 	52% 			
	Maya Shamma 	71% 		80% 	74% 	81% 	82% 	87% 	
	Mohammed Murshed 								
	Mohammed yahya 	89% 	91% 	88% 	93% 	96% 	94% 	91% 	
	Rossana Rass 	74% 	79% 	84% 		86% 	89% 	84% 	

									
	CSAT % 								
									
	Sum of C-Sat 	Date 							
	Name 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 	30-Aug-2022 	31-Aug-2022 	
	Apoorv Joshi 								
	Maya Shamma 				100% 		25% 		
	Mohammed Murshed 								
	Mohammed yahya 		100% 	20% 	100% 			100% 	
	Rossana Rass 	33% 	100% 	100% 		100% 			

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, August 31, 2022 2:06:10 PM 
Subject: Re: LSM Automation Report - 24th to 30th August 

Have updated the report accordingly. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
		8224 		42% 		69% 		274 		

	Handled Automation tickets by agent 									
										
	Sum of Tickets 	Date 								
	Name 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 	30-Aug-2022 	Grand Total 	
	Apoorv Joshi 			1 	29 	17 	25 		72 	
	Maya Shamma 	180 	139 		133 	72 	189 	185 	898 	
	Mohammed Murshed 									
	Mohammed yahya 	133 	138 	236 	119 	139 	192 	137 	1094 	
	Rossana Rass 	167 	135 	100 	141 		175 	158 	876 	
	Grand Total 	480 	412 	337 	422 	228 	581 	480 	2940 	

										
	Other % 									
										
	Sum of Other % 	Date 								
	Name 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 	30-Aug-2022 		
	Apoorv Joshi 			100% 	7% 					
	Maya Shamma 	28% 	28% 		17% 	25% 	15% 	18% 		
	Mohammed Murshed 									
	Mohammed yahya 	8% 	8% 	4% 	3% 	3% 	2% 	6% 		
	Rossana Rass 	22% 	23% 	19% 	13% 		9% 	11% 		

	FCR % 									
										
	Sum of FCR % 	Date 								
	Name 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 	30-Aug-2022 		
	Apoorv Joshi 				7% 	6% 	52% 			
	Maya Shamma 	72% 	71% 		80% 	74% 	81% 	82% 		
	Mohammed Murshed 									
	Mohammed yahya 	90% 	89% 	91% 	88% 	93% 	96% 	94% 		
	Rossana Rass 	77% 	74% 	79% 	84% 		86% 	89% 		

										
	CSAT % 									
										
	Sum of C-Sat 	Date 								
	Name 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 	30-Aug-2022 		
	Apoorv Joshi 									
	Maya Shamma 	20% 				100% 		25% 		
	Mohammed Murshed 									
	Mohammed yahya 			100% 	20% 	100% 				
	Rossana Rass 	100% 	33% 	100% 	100% 		100% 			

From: "saurabh" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, August 31, 2022 1:51:30 PM 
Subject: Re: LSM Automation Report - 24th to 30th August 

Dear Gaurav, 

Since Abdulqader and Samer (using Apoorv's ID) are working on escalation cases, please separate that data from other data and reshare the report. 

Saurabh 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Gaurav Yadav <[email-masked]> 
Sent: 31 August 2022 1:42 PM 
To: Saurabh Dadu <[email-masked]> 
Cc: Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]> 
Subject: LSM Automation Report - 24th to 30th August 
Hi Sir, 
Given below is the LSM Automation update till 30th Aug . 

									
		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
		8338 		42% 		68% 		278 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 	30-Aug-2022 	Grand Total 
	Abdulqader Ahmed 	2 	5 	7 	15 		20 	31 	80 
	Apoorv Joshi 			1 	29 	17 	25 		72 
	Maya Shamma 	180 	139 		133 	72 	189 	185 	898 
	Mohammed Murshed 								
	Mohammed yahya 	133 	138 	236 	119 	139 	192 	137 	1094 
	Rossana Rass 	167 	135 	100 	141 		175 	158 	876 
	Samer Salmeh 							32 	32 
	Grand Total 	482 	417 	344 	437 	228 	601 	543 	3052 
									
	Other % 								
									
	Sum of Other % 	Date 							
	Name 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 	30-Aug-2022 	
	Abdulqader Ahmed 								
	Apoorv Joshi 			100% 	7% 				
	Maya Shamma 	28% 	28% 		17% 	25% 	15% 	18% 	
	Mohammed Murshed 								
	Mohammed yahya 	8% 	8% 	4% 	3% 	3% 	2% 	6% 	
	Rossana Rass 	22% 	23% 	19% 	13% 		9% 	11% 	
	Samer Salmeh 								
	FCR % 								
									
	Sum of FCR % 	Date 							
	Name 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 	30-Aug-2022 	
	Abdulqader Ahmed 		20% 		7% 		45% 	29% 	
	Apoorv Joshi 				7% 	6% 	52% 		
	Maya Shamma 	72% 	71% 		80% 	74% 	81% 	82% 	
	Mohammed Murshed 								
	Mohammed yahya 	90% 	89% 	91% 	88% 	93% 	96% 	94% 	
	Rossana Rass 	77% 	74% 	79% 	84% 		86% 	89% 	
	Samer Salmeh 							31% 	
									
	CSAT % 								
									
	Sum of C-Sat 	Date 							
	Name 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 	30-Aug-2022 	
	Abdulqader Ahmed 								
	Apoorv Joshi 								
	Maya Shamma 	20% 				100% 		25% 	
	Mohammed Murshed 								
	Mohammed yahya 			100% 	20% 	100% 			
	Rossana Rass 	100% 	33% 	100% 	100% 		100% 		
	Samer Salmeh 								

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, August 30, 2022 1:14:13 PM 
Subject: LSM Automation Report - 23rd to 29th August 

Hi Sir, 
Given below is the LSM Automation update till 29th Aug . 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
		7795 		43% 		67% 		269 		

	Handled Automation tickets by agent 									
										
	Sum of Tickets 	Date 								
	Name 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 	Grand Total 	
	Abdulqader Ahmed 		2 	5 	7 	15 		20 	49 	
	Apoorv Joshi 				1 	29 	17 	25 	72 	
	Maya Shamma 	110 	180 	139 		133 	72 	189 	823 	
	Mohammed Murshed 									
	Mohammed yahya 	148 	133 	138 	236 	119 	139 	192 	1105 	
	Rossana Rass 	121 	167 	135 	100 	141 		175 	839 	
	Grand Total 	379 	482 	417 	344 	437 	228 	601 	2888 	

	Other % 									
										
	Sum of Other % 	Date 								
	Name 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 		
	Abdulqader Ahmed 									
	Apoorv Joshi 				100% 	7% 				
	Maya Shamma 	24% 	28% 	28% 		17% 	25% 	15% 		
	Mohammed Murshed 									
	Mohammed yahya 	9% 	8% 	8% 	4% 	3% 	3% 	2% 		
	Rossana Rass 	43% 	22% 	23% 	19% 	13% 		9% 		
										
	FCR % 									
										
	Sum of FCR % 	Date 								
	Name 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 		
	Abdulqader Ahmed 			20% 		7% 		45% 		
	Apoorv Joshi 					7% 	6% 	52% 		
	Maya Shamma 	75% 	72% 	71% 		80% 	74% 	81% 		
	Mohammed Murshed 									
	Mohammed yahya 	91% 	90% 	89% 	91% 	88% 	93% 	96% 		
	Rossana Rass 	54% 	77% 	74% 	79% 	84% 		86% 		

	CSAT % 									
										
	Sum of C-Sat 	Date 								
	Name 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 		
	Abdulqader Ahmed 									
	Apoorv Joshi 									
	Maya Shamma 		20% 				100% 			
	Mohammed Murshed 									
	Mohammed yahya 				100% 	20% 	100% 			
	Rossana Rass 	50% 	100% 	33% 	100% 	100% 		100% 		

From: "saurabh" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, August 30, 2022 12:32:11 PM 
Subject: Re: LSM Automation Report - 1st to 28th August 

Thank you Gaurav, 

These reports are indeed helpful. However since scrolling for 30 days left to right is tedious, just put in data in email body for last 1 week 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Gaurav Yadav <[email-masked]> 
Sent: 29 August 2022 1:31 PM 
To: Saurabh Dadu <[email-masked]> 
Cc: Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]> 
Subject: LSM Automation Report - 1st to 28th August 
Hi Sir, 
Given below is the LSM Automation update till 28th Aug. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 																							
		7194 		42% 		66% 		257 																							

	Handled Automation tickets by agent 																														
																															
	Sum of Tickets 	Date 																													
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	Grand Total 	
	Abdulqader Ahmed 					59 	34 	5 	50 	6 	16 		10 					3 					2 		2 	5 	7 	15 		214 	
	Apoorv Joshi 					11 	28 	5 	3 									3 									1 	29 	17 	97 	
	Maya Shamma 	79 	88 	81 	95 	107 		100 		77 	42 	98 	99 	99 	70 	112 	100 	99 	111 	101 	85 	132 	69 	110 	180 	139 		133 	72 	2478 	
	Mohammed Murshed 											86 	65 	35 	6 								51 							243 	
	Mohammed yahya 			70 		8 	57 	124 	134 	129 	80 			14 	79 	98 	66 	118 	144 	121 	125 	109 	15 	148 	133 	138 	236 	119 	139 	2404 	
	Rossana Rass 					92 	74 			52 	56 	65 	62 	69 		90 	90 	87 	69 	69 	71 		148 	121 	167 	135 	100 	141 		1758 	
	Grand Total 	79 	88 	151 	95 	277 	193 	234 	187 	264 	194 	249 	236 	217 	155 	300 	256 	310 	324 	291 	281 	241 	285 	379 	482 	417 	344 	437 	228 	7194 	

	Other % 																														
																															
	Sum of Other % 	Date 																													
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 		
	Abdulqader Ahmed 								4% 																						
	Apoorv Joshi 																										100% 	7% 			
	Maya Shamma 	25% 	23% 	19% 	36% 	25% 		32% 		29% 	26% 	24% 	30% 	35% 	44% 	32% 	30% 	35% 	36% 	41% 	36% 	39% 	28% 	24% 	28% 	28% 		17% 	25% 		
	Mohammed Murshed 											37% 	18% 	26% 									47% 								
	Mohammed yahya 																					4% 		9% 	8% 	8% 	4% 	3% 	3% 		
	Rossana Rass 					20% 	39% 			54% 	52% 	37% 	40% 	32% 		51% 	40% 	57% 	55% 	64% 	59% 		49% 	43% 	22% 	23% 	19% 	13% 			
																															
	FCR % 																														
																															
	Sum of FCR % 	Date 																													
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 		
	Abdulqader Ahmed 								42% 																	20% 		7% 			
	Apoorv Joshi 																											7% 	6% 		
	Maya Shamma 	38% 	39% 	49% 	42% 	54% 		41% 		52% 	52% 	51% 	53% 	35% 	39% 	40% 	65% 	59% 	60% 	53% 	61% 	61% 	71% 	75% 	72% 	71% 		80% 	74% 		
	Mohammed Murshed 											72% 	69% 	71% 	83% 								53% 								
	Mohammed yahya 			61% 		63% 	53% 	67% 	58% 	71% 	79% 			64% 	67% 	82% 	83% 	92% 	97% 	97% 	95% 	94% 	93% 	91% 	90% 	89% 	91% 	88% 	93% 		
	Rossana Rass 					61% 	70% 			60% 	63% 	68% 	71% 	71% 		79% 	56% 	43% 	43% 	30% 	39% 		49% 	54% 	77% 	74% 	79% 	84% 			

	CSAT % 																														
																															
	Sum of C-Sat 	Date 																													
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 		
	Abdulqader Ahmed 					75% 	75% 	100% 	67% 		50% 																				
	Apoorv Joshi 					100% 	100% 																								
	Maya Shamma 	50% 	33% 	40% 	20% 	43% 		13% 		50% 	60% 	50% 	43% 	17% 	33% 	50% 	25% 		100% 	60% 	100% 	50% 	50% 		20% 				100% 		
	Mohammed Murshed 											56% 	40% 																		
	Mohammed yahya 			11% 			50% 	46% 	40% 	70% 	50% 				25% 	71% 	33% 	50% 		50% 							100% 	20% 	100% 		
	Rossana Rass 					40% 	60% 				67% 	43% 				20% 	50% 	33% 					60% 	50% 	100% 	33% 	100% 	100% 			

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Friday, August 26, 2022 1:28:35 PM 
Subject: LSM Automation Report - 1st to 25th August 

Hi Sir, 
Given below is the LSM Automation update till 25th Aug. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 																				
		6185 		42% 		63% 		247 																				

	Handled Automation tickets by agent 																											
																												
	Sum of Tickets 	Date 																										
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 	Grand Total 	
	Abdulqader Ahmed 					59 	34 	5 	50 	6 	16 		10 					3 					2 		2 	5 	192 	
	Apoorv Joshi 					11 	28 	5 	3 									3 									50 	
	Maya Shamma 	79 	88 	81 	95 	107 		100 		77 	42 	98 	99 	99 	70 	112 	100 	99 	111 	101 	85 	132 	69 	110 	180 	139 	2273 	
	Mohammed Murshed 											86 	65 	35 	6 								51 				243 	
	Mohammed yahya 			70 		8 	57 	124 	134 	129 	80 			14 	79 	98 	66 	118 	144 	121 	125 	109 	15 	148 	133 	138 	1910 	
	Rossana Rass 					92 	74 			52 	56 	65 	62 	69 		90 	90 	87 	69 	69 	71 		148 	121 	167 	135 	1517 	
	Grand Total 	79 	88 	151 	95 	277 	193 	234 	187 	264 	194 	249 	236 	217 	155 	300 	256 	310 	324 	291 	281 	241 	285 	379 	482 	417 	6185 	

	Other % 																											
																												
	Sum of Other % 	Date 																										
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 		
	Abdulqader Ahmed 								4% 																			
	Apoorv Joshi 																											
	Maya Shamma 	25% 	23% 	19% 	36% 	25% 		32% 		29% 	26% 	24% 	30% 	35% 	44% 	32% 	30% 	35% 	36% 	41% 	36% 	39% 	28% 	24% 	28% 	28% 		
	Mohammed Murshed 											37% 	18% 	26% 									47% 					
	Mohammed yahya 																					4% 		9% 	8% 	8% 		
	Rossana Rass 					20% 	39% 			54% 	52% 	37% 	40% 	32% 		51% 	40% 	57% 	55% 	64% 	59% 		49% 	43% 	22% 	23% 		
																												
	FCR % 																											
																												
	Sum of FCR % 	Date 																										
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 		
	Abdulqader Ahmed 								42% 																	20% 		
	Apoorv Joshi 																											
	Maya Shamma 	38% 	39% 	49% 	42% 	54% 		41% 		52% 	52% 	51% 	53% 	35% 	39% 	40% 	65% 	59% 	60% 	53% 	61% 	61% 	71% 	75% 	72% 	71% 		
	Mohammed Murshed 											72% 	69% 	71% 	83% 								53% 					
	Mohammed yahya 			61% 		63% 	53% 	67% 	58% 	71% 	79% 			64% 	67% 	82% 	83% 	92% 	97% 	97% 	95% 	94% 	93% 	91% 	90% 	89% 		
	Rossana Rass 					61% 	70% 			60% 	63% 	68% 	71% 	71% 		79% 	56% 	43% 	43% 	30% 	39% 		49% 	54% 	77% 	74% 		

	CSAT % 																											
																												
	Sum of C-Sat 	Date 																										
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 		
	Abdulqader Ahmed 					75% 	75% 	100% 	67% 		50% 																	
	Apoorv Joshi 					100% 	100% 																					
	Maya Shamma 	50% 	33% 	40% 	20% 	43% 		13% 		50% 	60% 	50% 	43% 	17% 	33% 	50% 	25% 		100% 	60% 	100% 	50% 	50% 		20% 			
	Mohammed Murshed 											56% 	40% 															
	Mohammed yahya 			11% 			50% 	46% 	40% 	70% 	50% 				25% 	71% 	33% 	50% 		50% 								
	Rossana Rass 					40% 	60% 				67% 	43% 				20% 	50% 	33% 					60% 	50% 	100% 	33% 		

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Thursday, August 25, 2022 12:56:28 PM 
Subject: LSM Automation Report - 1st to 24th August 

Hi Sir, 
Given below is the LSM Automation update till 24th Aug. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 																			
		5768 		43% 		62% 		240 																			

	Handled Automation tickets by agent 																										
																											
	Sum of Tickets 	Date 																									
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 	Grand Total 	
	Abdulqader Ahmed 					59 	34 	5 	50 	6 	16 		10 					3 					2 		2 	187 	
	Apoorv Joshi 					11 	28 	5 	3 									3 								50 	
	Maya Shamma 	79 	88 	81 	95 	107 		100 		77 	42 	98 	99 	99 	70 	112 	100 	99 	111 	101 	85 	132 	69 	110 	180 	2134 	
	Mohammed Murshed 											86 	65 	35 	6 								51 			243 	
	Mohammed yahya 			70 		8 	57 	124 	134 	129 	80 			14 	79 	98 	66 	118 	144 	121 	125 	109 	15 	148 	133 	1772 	
	Rossana Rass 					92 	74 			52 	56 	65 	62 	69 		90 	90 	87 	69 	69 	71 		148 	121 	167 	1382 	
	Grand Total 	79 	88 	151 	95 	277 	193 	234 	187 	264 	194 	249 	236 	217 	155 	300 	256 	310 	324 	291 	281 	241 	285 	379 	482 	5768 	

	Other % 																										
																											
	Sum of Other % 	Date 																									
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 		
	Abdulqader Ahmed 								4% 																		
	Apoorv Joshi 																										
	Maya Shamma 	25% 	23% 	19% 	36% 	25% 		32% 		29% 	26% 	24% 	30% 	35% 	44% 	32% 	30% 	35% 	36% 	41% 	36% 	39% 	28% 	24% 	28% 		
	Mohammed Murshed 											37% 	18% 	26% 									47% 				
	Mohammed yahya 																					4% 		9% 	8% 		
	Rossana Rass 					20% 	39% 			54% 	52% 	37% 	40% 	32% 		51% 	40% 	57% 	55% 	64% 	59% 		49% 	43% 	22% 		
																											
	FCR % 																										
																											
	Sum of FCR % 	Date 																									
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 		
	Abdulqader Ahmed 								42% 																		
	Apoorv Joshi 																										
	Maya Shamma 	38% 	39% 	49% 	42% 	54% 		41% 		52% 	52% 	51% 	53% 	35% 	39% 	40% 	65% 	59% 	60% 	53% 	61% 	61% 	71% 	75% 	72% 		
	Mohammed Murshed 											72% 	69% 	71% 	83% 								53% 				
	Mohammed yahya 			61% 		63% 	53% 	67% 	58% 	71% 	79% 			64% 	67% 	82% 	83% 	92% 	97% 	97% 	95% 	94% 	93% 	91% 	90% 		
	Rossana Rass 					61% 	70% 			60% 	63% 	68% 	71% 	71% 		79% 	56% 	43% 	43% 	30% 	39% 		49% 	54% 	77% 		

	CSAT % 																										
																											
	Sum of C-Sat 	Date 																									
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 		
	Abdulqader Ahmed 					75% 	75% 	100% 	67% 		50% 																
	Apoorv Joshi 					100% 	100% 																				
	Maya Shamma 	50% 	33% 	40% 	20% 	43% 		13% 		50% 	60% 	50% 	43% 	17% 	33% 	50% 	25% 		100% 	60% 	100% 	50% 	50% 		20% 		
	Mohammed Murshed 											56% 	40% 														
	Mohammed yahya 			11% 			50% 	46% 	40% 	70% 	50% 				25% 	71% 	33% 	50% 		50% 							
	Rossana Rass 					40% 	60% 				67% 	43% 				20% 	50% 	33% 					60% 	50% 	100% 		

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, August 24, 2022 1:09:59 PM 
Subject: LSM Automation Report - 1st to 23rd August 

Hi Sir, 
Given below is the LSM Automation update till 23rd Aug. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 																		
		5286 		43% 		61% 		230 																		

	Handled Automation tickets by agent 																									
																										
	Sum of Tickets 	Date 																								
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	Grand Total 	
	Abdulqader Ahmed 					59 	34 	5 	50 	6 	16 		10 					3 					2 		185 	
	Apoorv Joshi 					11 	28 	5 	3 									3 							50 	
	Maya Shamma 	79 	88 	81 	95 	107 		100 		77 	42 	98 	99 	99 	70 	112 	100 	99 	111 	101 	85 	132 	69 	110 	1954 	
	Mohammed Murshed 											86 	65 	35 	6 								51 		243 	
	Mohammed yahya 			70 		8 	57 	124 	134 	129 	80 			14 	79 	98 	66 	118 	144 	121 	125 	109 	15 	148 	1639 	
	Rossana Rass 					92 	74 			52 	56 	65 	62 	69 		90 	90 	87 	69 	69 	71 		148 	121 	1215 	
	Grand Total 	79 	88 	151 	95 	277 	193 	234 	187 	264 	194 	249 	236 	217 	155 	300 	256 	310 	324 	291 	281 	241 	285 	379 	5286 	

	Other % 																									
																										
	Sum of Other % 	Date 																								
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 		
	Abdulqader Ahmed 								4% 																	
	Apoorv Joshi 																									
	Maya Shamma 	25% 	23% 	19% 	36% 	25% 		32% 		29% 	26% 	24% 	30% 	35% 	44% 	32% 	30% 	35% 	36% 	41% 	36% 	39% 	28% 	24% 		
	Mohammed Murshed 											37% 	18% 	26% 									47% 			
	Mohammed yahya 																					4% 		9% 		
	Rossana Rass 					20% 	39% 			54% 	52% 	37% 	40% 	32% 		51% 	40% 	57% 	55% 	64% 	59% 		49% 	43% 		
																										
	FCR % 																									
																										
	Sum of FCR % 	Date 																								
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 		
	Abdulqader Ahmed 								42% 																	
	Apoorv Joshi 																									
	Maya Shamma 	38% 	39% 	49% 	42% 	54% 		41% 		52% 	52% 	51% 	53% 	35% 	39% 	40% 	65% 	59% 	60% 	53% 	61% 	61% 	71% 	75% 		
	Mohammed Murshed 											72% 	69% 	71% 	83% 								53% 			
	Mohammed yahya 			61% 		63% 	53% 	67% 	58% 	71% 	79% 			64% 	67% 	82% 	83% 	92% 	97% 	97% 	95% 	94% 	93% 	91% 		
	Rossana Rass 					61% 	70% 			60% 	63% 	68% 	71% 	71% 		79% 	56% 	43% 	43% 	30% 	39% 		49% 	54% 		

	CSAT % 																									
																										
	Sum of C-Sat 	Date 																								
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 		
	Abdulqader Ahmed 					75% 	75% 	100% 	67% 		50% 															
	Apoorv Joshi 					100% 	100% 																			
	Maya Shamma 	50% 	33% 	40% 	20% 	43% 		13% 		50% 	60% 	50% 	43% 	17% 	33% 	50% 	25% 		100% 	60% 	100% 	50% 	50% 			
	Mohammed Murshed 											56% 	40% 													
	Mohammed yahya 			11% 			50% 	46% 	40% 	70% 	50% 				25% 	71% 	33% 	50% 		50% 						
	Rossana Rass 					40% 	60% 				67% 	43% 				20% 	50% 	33% 					60% 	50% 		

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, August 23, 2022 1:14:20 PM 
Subject: LSM Automation Report - 1st to 22nd August 

Hi Sir, 
Given below is the LSM Automation update till 22nd Aug. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 																	
		4907 		43% 		60% 		223 																	

	Handled Automation tickets by agent 																								
																									
	Sum of Tickets 	Date 																							
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	Grand Total 	
	Abdulqader Ahmed 					59 	34 	5 	50 	6 	16 		10 					3 					2 	185 	
	Apoorv Joshi 					11 	28 	5 	3 									3 						50 	
	Maya Shamma 	79 	88 	81 	95 	107 		100 		77 	42 	98 	99 	99 	70 	112 	100 	99 	111 	101 	85 	132 	69 	1844 	
	Mohammed Murshed 											86 	65 	35 	6 								51 	243 	
	Mohammed yahya 			70 		8 	57 	124 	134 	129 	80 			14 	79 	98 	66 	118 	144 	121 	125 	109 	15 	1491 	
	Rossana Rass 					92 	74 			52 	56 	65 	62 	69 		90 	90 	87 	69 	69 	71 		148 	1094 	
	Grand Total 	79 	88 	151 	95 	277 	193 	234 	187 	264 	194 	249 	236 	217 	155 	300 	256 	310 	324 	291 	281 	241 	285 	4907 	

	Other % 																								
																									
	Sum of Other % 	Date 																							
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 		
	Abdulqader Ahmed 								4% 																
	Apoorv Joshi 																								
	Maya Shamma 	25% 	23% 	19% 	36% 	25% 		32% 		29% 	26% 	24% 	30% 	35% 	44% 	32% 	30% 	35% 	36% 	41% 	36% 	39% 	28% 		
	Mohammed Murshed 											37% 	18% 	26% 									47% 		
	Mohammed yahya 																					4% 			
	Rossana Rass 					20% 	39% 			54% 	52% 	37% 	40% 	32% 		51% 	40% 	57% 	55% 	64% 	59% 		49% 		
																									
	FCR % 																								
																									
	Sum of FCR % 	Date 																							
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 		
	Abdulqader Ahmed 								42% 																
	Apoorv Joshi 																								
	Maya Shamma 	38% 	39% 	49% 	42% 	54% 		41% 		52% 	52% 	51% 	53% 	35% 	39% 	40% 	65% 	59% 	60% 	53% 	61% 	61% 	71% 		
	Mohammed Murshed 											72% 	69% 	71% 	83% 								53% 		
	Mohammed yahya 			61% 		63% 	53% 	67% 	58% 	71% 	79% 			64% 	67% 	82% 	83% 	92% 	97% 	97% 	95% 	94% 	93% 		
	Rossana Rass 					61% 	70% 			60% 	63% 	68% 	71% 	71% 		79% 	56% 	43% 	43% 	30% 	39% 		49% 		

	CSAT % 																								
																									
	Sum of C-Sat 	Date 																							
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 		
	Abdulqader Ahmed 					75% 	75% 	100% 	67% 		50% 														
	Apoorv Joshi 					100% 	100% 																		
	Maya Shamma 	50% 	33% 	40% 	20% 	43% 		13% 		50% 	60% 	50% 	43% 	17% 	33% 	50% 	25% 		100% 	60% 	100% 	50% 	50% 		
	Mohammed Murshed 											56% 	40% 												
	Mohammed yahya 			11% 			50% 	46% 	40% 	70% 	50% 				25% 	71% 	33% 	50% 		50% 					
	Rossana Rass 					40% 	60% 				67% 	43% 				20% 	50% 	33% 					60% 		

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Monday, August 22, 2022 1:30:09 PM 
Subject: LSM Automation Report - 1st to 21st August 

Hi Sir, 
Given below is the LSM Automation update till 21st Aug. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 																
		4622 		43% 		60% 		220 																

	Handled Automation tickets by agent 																							
																								
	Sum of Tickets 	Date 																						
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	Grand Total 	
	Abdulqader Ahmed 					59 	34 	5 	50 	6 	16 		10 					3 					183 	
	Apoorv Joshi 					11 	28 	5 	3 									3 					50 	
	Maya Shamma 	79 	88 	81 	95 	107 		100 		77 	42 	98 	99 	99 	70 	112 	100 	99 	111 	101 	85 	132 	1775 	
	Mohammed Murshed 											86 	65 	35 	6 								192 	
	Mohammed yahya 			70 		8 	57 	124 	134 	129 	80 			14 	79 	98 	66 	118 	144 	121 	125 	109 	1476 	
	Rossana Rass 					92 	74 			52 	56 	65 	62 	69 		90 	90 	87 	69 	69 	71 		946 	
	Grand Total 	79 	88 	151 	95 	277 	193 	234 	187 	264 	194 	249 	236 	217 	155 	300 	256 	310 	324 	291 	281 	241 	4622 	

	Other % 																							
																								
	Sum of Other % 	Date 																						
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 		
	Abdulqader Ahmed 								4% 															
	Apoorv Joshi 																							
	Maya Shamma 	25% 	23% 	19% 	36% 	25% 		32% 		29% 	26% 	24% 	30% 	35% 	44% 	32% 	30% 	35% 	36% 	41% 	36% 	39% 		
	Mohammed Murshed 											37% 	18% 	26% 										
	Mohammed yahya 																					4% 		
	Rossana Rass 					20% 	39% 			54% 	52% 	37% 	40% 	32% 		51% 	40% 	57% 	55% 	64% 	59% 			
																								
	FCR % 																							
																								
	Sum of FCR % 	Date 																						
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 		
	Abdulqader Ahmed 								42% 															
	Apoorv Joshi 																							
	Maya Shamma 	38% 	39% 	49% 	42% 	54% 		41% 		52% 	52% 	51% 	53% 	35% 	39% 	40% 	65% 	59% 	60% 	53% 	61% 	61% 		
	Mohammed Murshed 											72% 	69% 	71% 	83% 									
	Mohammed yahya 			61% 		63% 	53% 	67% 	58% 	71% 	79% 			64% 	67% 	82% 	83% 	92% 	97% 	97% 	95% 	94% 		
	Rossana Rass 					61% 	70% 			60% 	63% 	68% 	71% 	71% 		79% 	56% 	43% 	43% 	30% 	39% 			

	CSAT % 																							
																								
	Sum of C-Sat 	Date 																						
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 		
	Abdulqader Ahmed 					75% 	75% 	100% 	67% 		50% 													
	Apoorv Joshi 					100% 	100% 																	
	Maya Shamma 	50% 	33% 	40% 	20% 	43% 		13% 		50% 	60% 	50% 	43% 	17% 	33% 	50% 	25% 		100% 	60% 	100% 	50% 		
	Mohammed Murshed 											56% 	40% 											
	Mohammed yahya 			11% 			50% 	46% 	40% 	70% 	50% 				25% 	71% 	33% 	50% 		50% 				
	Rossana Rass 					40% 	60% 				67% 	43% 				20% 	50% 	33% 						

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Friday, August 19, 2022 2:03:04 PM 
Subject: LSM Automation Report - 1st to 18th August 

Hi Sir, 
Given below is the LSM Automation update till 18th Aug. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 													
		3809 		42% 		58% 		212 													

	Handled Automation tickets by agent 																				
																					
	Sum of Tickets 	Date 																			
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	Grand Total 	
	Abdulqader Ahmed 					59 	34 	5 	50 	6 	16 		10 					3 		183 	
	Apoorv Joshi 					11 	28 	5 	3 									3 		50 	
	Maya Shamma 	79 	88 	81 	95 	107 		100 		77 	42 	98 	99 	99 	70 	112 	100 	99 	111 	1457 	
	Mohammed Murshed 											86 	65 	35 	6 					192 	
	Mohammed yahya 			70 		8 	57 	124 	134 	129 	80 			14 	79 	98 	66 	118 	144 	1121 	
	Rossana Rass 					92 	74 			52 	56 	65 	62 	69 		90 	90 	87 	69 	806 	
	Grand Total 	79 	88 	151 	95 	277 	193 	234 	187 	264 	194 	249 	236 	217 	155 	300 	256 	310 	324 	3809 	

	Other % 																				
																					
	Sum of Other % 	Date 																			
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 		
	Abdulqader Ahmed 								4% 												
	Apoorv Joshi 																				
	Maya Shamma 	25% 	23% 	19% 	36% 	25% 		32% 		29% 	26% 	24% 	30% 	35% 	44% 	32% 	30% 	35% 	36% 		
	Mohammed Murshed 											37% 	18% 	26% 							
	Mohammed yahya 																				
	Rossana Rass 					20% 	39% 			54% 	52% 	37% 	40% 	32% 		51% 	40% 	57% 	55% 		
																					
	FCR % 																				
																					
	Sum of FCR % 	Date 																			
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 		
	Abdulqader Ahmed 								42% 												
	Apoorv Joshi 																				
	Maya Shamma 	38% 	39% 	49% 	42% 	54% 		41% 		52% 	52% 	51% 	53% 	35% 	39% 	40% 	65% 	59% 	60% 		
	Mohammed Murshed 											72% 	69% 	71% 	83% 						
	Mohammed yahya 			61% 		63% 	53% 	67% 	58% 	71% 	79% 			64% 	67% 	82% 	83% 	92% 	97% 		
	Rossana Rass 					61% 	70% 			60% 	63% 	68% 	71% 	71% 		79% 	56% 	43% 	43% 		

	CSAT % 																				
																					
	Sum of C-Sat 	Date 																			
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 		
	Abdulqader Ahmed 					75% 	75% 	100% 	67% 		50% 										
	Apoorv Joshi 					100% 	100% 														
	Maya Shamma 	50% 	33% 	40% 	20% 	43% 		13% 		50% 	60% 	50% 	43% 	17% 	33% 	50% 	25% 		100% 		
	Mohammed Murshed 											56% 	40% 								
	Mohammed yahya 			11% 			50% 	46% 	40% 	70% 	50% 				25% 	71% 	33% 	50% 			
	Rossana Rass 					40% 	60% 				67% 	43% 				20% 	50% 	33% 			

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Thursday, August 18, 2022 1:27:00 PM 
Subject: LSM Automation Report - 1st to 17th August 

Hi Sir, 
Given below is the LSM Automation update till 17th Aug. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 												
		3485 		42% 		56% 		205 												

	Handled Automation tickets by agent 																			
																				
	Sum of Tickets 	Date 																		
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	Grand Total 	
	Abdulqader Ahmed 					59 	34 	5 	50 	6 	16 		10 					3 	183 	
	Apoorv Joshi 					11 	28 	5 	3 									3 	50 	
	Maya Shamma 	79 	88 	81 	95 	107 		100 		77 	42 	98 	99 	99 	70 	112 	100 	99 	1346 	
	Mohammed Murshed 											86 	65 	35 	6 				192 	
	Mohammed yahya 			70 		8 	57 	124 	134 	129 	80 			14 	79 	98 	66 	118 	977 	
	Rossana Rass 					92 	74 			52 	56 	65 	62 	69 		90 	90 	87 	737 	
	Grand Total 	79 	88 	151 	95 	277 	193 	234 	187 	264 	194 	249 	236 	217 	155 	300 	256 	310 	3485 	

	Other % 																			
																				
	Sum of Other % 	Date 																		
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 		
	Abdulqader Ahmed 								4% 											
	Apoorv Joshi 																			
	Maya Shamma 	25% 	23% 	19% 	36% 	25% 		32% 		29% 	26% 	24% 	30% 	35% 	44% 	32% 	30% 	35% 		
	Mohammed Murshed 											37% 	18% 	26% 						
	Mohammed yahya 																			
	Rossana Rass 					20% 	39% 			54% 	52% 	37% 	40% 	32% 		51% 	40% 	57% 		
																				
	FCR % 																			
																				
	Sum of FCR % 	Date 																		
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 		
	Abdulqader Ahmed 								42% 											
	Apoorv Joshi 																			
	Maya Shamma 	38% 	39% 	49% 	42% 	54% 		41% 		52% 	52% 	51% 	53% 	35% 	39% 	40% 	65% 	59% 		
	Mohammed Murshed 											72% 	69% 	71% 	83% 					
	Mohammed yahya 			61% 		63% 	53% 	67% 	58% 	71% 	79% 			64% 	67% 	82% 	83% 	92% 		
	Rossana Rass 					61% 	70% 			60% 	63% 	68% 	71% 	71% 		79% 	56% 	43% 		

	CSAT % 																			
																				
	Sum of C-Sat 	Date 																		
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 		
	Abdulqader Ahmed 					75% 	75% 	100% 	67% 		50% 									
	Apoorv Joshi 					100% 	100% 													
	Maya Shamma 	50% 	33% 	40% 	20% 	43% 		13% 		50% 	60% 	50% 	43% 	17% 	33% 	50% 	25% 			
	Mohammed Murshed 											56% 	40% 							
	Mohammed yahya 			11% 			50% 	46% 	40% 	70% 	50% 				25% 	71% 	33% 	50% 		
	Rossana Rass 					40% 	60% 				67% 	43% 				20% 	50% 	33% 		

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Wednesday, August 17, 2022 3:07:36 PM 
Subject: LSM Automation Report - 1st to 16th August 

Hi Sir, 
Given below is the LSM Automation update till 16th Aug. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 											
		3175 		42% 		55% 		198 											

	Handled Automation tickets by agent 																		
																			
	Sum of Tickets 	Date 																	
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	Grand Total 	
	Abdulqader Ahmed 					59 	34 	5 	50 	6 	16 		10 					180 	
	Apoorv Joshi 					11 	28 	5 	3 									47 	
	Maya Shamma 	79 	88 	81 	95 	107 		100 		77 	42 	98 	99 	99 	70 	112 	100 	1247 	
	Mohammed Murshed 											86 	65 	35 	6 			192 	
	Mohammed yahya 			70 		8 	57 	124 	134 	129 	80 			14 	79 	98 	66 	859 	
	Rossana Rass 					92 	74 			52 	56 	65 	62 	69 		90 	90 	650 	
	Grand Total 	79 	88 	151 	95 	277 	193 	234 	187 	264 	194 	249 	236 	217 	155 	300 	256 	3175 	

	Other % 																		
																			
	Sum of Other % 	Date 																	
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 		
	Abdulqader Ahmed 								4% 										
	Apoorv Joshi 																		
	Maya Shamma 	25% 	23% 	19% 	36% 	25% 		32% 		29% 	26% 	24% 	30% 	35% 	44% 	32% 	30% 		
	Mohammed Murshed 											37% 	18% 	26% 					
	Mohammed yahya 																		
	Rossana Rass 					20% 	39% 			54% 	52% 	37% 	40% 	32% 		51% 	40% 		
																			
	FCR % 																		
																			
	Sum of FCR % 	Date 																	
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 		
	Abdulqader Ahmed 								42% 										
	Apoorv Joshi 																		
	Maya Shamma 	38% 	39% 	49% 	42% 	54% 		41% 		52% 	52% 	51% 	53% 	35% 	39% 	40% 	65% 		
	Mohammed Murshed 											72% 	69% 	71% 	83% 				
	Mohammed yahya 			61% 		63% 	53% 	67% 	58% 	71% 	79% 			64% 	67% 	82% 	83% 		
	Rossana Rass 					61% 	70% 			60% 	63% 	68% 	71% 	71% 		79% 	56% 		

	CSAT % 																		
																			
	Sum of C-Sat 	Date 																	
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 		
	Abdulqader Ahmed 					75% 	75% 	100% 	67% 		50% 								
	Apoorv Joshi 					100% 	100% 												
	Maya Shamma 	50% 	33% 	40% 	20% 	43% 		13% 		50% 	60% 	50% 	43% 	17% 	33% 	50% 	25% 		
	Mohammed Murshed 											56% 	40% 						
	Mohammed yahya 			11% 			50% 	46% 	40% 	70% 	50% 				25% 	71% 	33% 		
	Rossana Rass 					40% 	60% 				67% 	43% 				20% 	50% 		

From: "saurabh" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Tuesday, August 16, 2022 10:07:35 PM 
Subject: Re: LSM Automation Report - 1st to 15th August 

Dear Gaurav, 

Thank you. Please send this data to me copied pasted in email body. 

Please also use colour scale to show trends 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Gaurav Yadav <[email-masked]> 
Sent: 16 August 2022 8:09 PM 
To: Saurabh Dadu <[email-masked]> 
Cc: Ashish Dabral <[email-masked]>; Deeksha Dadu <[email-masked]> 
Subject: LSM Automation Report - 1st to 15th August 
Hi sir, 

Please find the attached LSM Automation Report from 1st of August till 15th August. 

Regards, 
Gaurav