Subject: FW: Order No.9592011610
From: Faraz Lohani <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 3 Nov 2022 11:21:11 +0000

Hi @Apoorv Joshi<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]>,

Please forward the below voucher details to the customer :

Order No : 9592011610

From: Karuna Satdive <[email-masked]>
Sent: Wednesday, November 2, 2022 4:11 PM
To: Vriddhi Sharma <[email-masked]>; Taskin Shaikh <[email-masked]>; Faraz Lohani <[email-masked]>; Raveen Sethupathy <[email-masked]>; Suhana Valappil <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: Order No.9592011610

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Max Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: 066-88Y3-CADG-YWYA-GN|Start Date: 02.11.2022 00:00:01|End Date: 02.12.2022 23:59:00

Type: Serial Voucher|Concept: MAX|Territory: UAE|Checkout Site: N/A

Value: 200  AED|Minimum Threshold Value: 210 AED|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A|First Time User Restriction: N/A

Regards,
[Logo  Description automatically generated]
 Karuna Satdive
 E-Commerce Content Merchandiser
[[email-masked]]

From: Vriddhi Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 2 November, 2022 12:45 PM
To: Taskin Shaikh <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>; Suhana Valappil <[email-masked]<mailto:[email-masked]>>; Karuna Satdive <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order No.9592011610

++@Karuna<mailto:[email-masked]>

Best regards,

Vriddhi Sharma
E-Commerce Content Merchandiser
[Logo  Description automatically generated]
[signature_723834285]

From: Taskin Shaikh <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 2 November 2022 at 11:36 AM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>, Suhana Valappil <[email-masked]<mailto:[email-masked]>>, Vriddhi Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order No.9592011610

+@Vriddhi Sharma<mailto:[email-masked]>

Regards
Stay Safe
Taskin Shaikh
[signature_2388614779]
[signature_3020252852]

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 2 November 2022 at 11:30 AM
To: Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>, Suhana Valappil <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Taskin Shaikh <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order No.9592011610
Hi @Suhana Valappil<mailto:[email-masked]>,

Please assist for the below voucher issue :

Amount : 200 AED
TH : 210 AED
Validity : 1 month
Concept : MAX

Thankyou,
Faraz Lohani
Escalations & Vendor Management
Landmark Digital

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 1, 2022 10:36 AM
To: Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Order No.9592011610

Hi @Raveen Sethupathy<mailto:[email-masked]>,

Please assist for the below voucher issue :

Amount : 200 AED
TH : 210 AED
Validity : 1 month
Concept : MAX

Thankyou,
Faraz Lohani
Escalations & Vendor Management
Landmark Digital

From: Faraz Lohani
Sent: Monday, October 31, 2022 12:03 PM
To: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mark Conway <[email-masked]<mailto:[email-masked]>>; Bala Subramaniam <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Muzahir Abbas <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Cc: Pawan Kaura <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order No.9592011610

Hi @Prakash Iyangar<mailto:[email-masked]>,

The customer had an issue that the pickup was raised by her on 29th at 10:28 AM in the morning, and she was complaining on the 1st working day after that on 31st October, this is to inform you that we were still in our promised TAT for the pickup (2-3 working days).

However as per your request below the customer has been called and informed about the voucher and the customer also confirmed that the courier called her for the pickup.

@Raveen Sethupathy<mailto:[email-masked]>,

Please issue a voucher as per the details below:

Amount : 200 AED
TH : 210 AED
Validity : 1 month
Concept : MAX

Thankyou,
Faraz Lohani
Escalations & Vendor Management
Landmark Digital

From: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 31, 2022 11:25 AM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mark Conway <[email-masked]<mailto:[email-masked]>>; Bala Subramaniam <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Muzahir Abbas <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Cc: Pawan Kaura <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order No.9592011610

@Faraz Lohani<mailto:[email-masked]> Please issue a AED 200 voucher.

Thanks
Prakash

From: Prakash Iyangar
Sent: Monday, October 31, 2022 11:19 AM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mark Conway <[email-masked]<mailto:[email-masked]>>; Bala Subramaniam <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Muzahir Abbas <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Cc: Pawan Kaura <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order No.9592011610

Hi Faraz

Can you please issue a goodwill voucher of AED 50 for the customer as an apology. Please call the customer to inform and email the voucher as well.

Thanks
Prakash

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 31, 2022 11:01 AM
To: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mark Conway <[email-masked]<mailto:[email-masked]>>; Bala Subramaniam <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Muzahir Abbas <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Cc: Pawan Kaura <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order No.9592011610

Hi @Mustehsan Siddiqui<mailto:[email-masked]>,

Customer has been called, apologized for the issue, and reassured that the pickup will be done ASAP. Meanwhile we have also checked with the courier team, they will get the pickup done by today EOD.

@Sameer Hasan<mailto:[email-masked]> @Muzahir Abbas<mailto:[email-masked]> @Ashish Karini<mailto:[email-masked]> FYI

From: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 31, 2022 10:32 AM
To: Mark Conway <[email-masked]<mailto:[email-masked]>>; Bala Subramaniam <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Cc: Pawan Kaura <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order No.9592011610

Hi Mark/Bala,

Sure, we will resolve & update.

@Faraz<mailto:[email-masked]> – Please connect with the customer & resolve.

Regards,
Mustehsan Siddiqui
From: Mark Conway <[email-masked]<mailto:[email-masked]>>
Date: Monday, 31 October 2022 at 9:09 AM
To: Bala Subramaniam <[email-masked]<mailto:[email-masked]>>, Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: Pawan Kaura <[email-masked]<mailto:[email-masked]>>, Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order No.9592011610
Please let me know when action has been taken.

Thanks & Regards,

Mark

From: Bala Subramaniam <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 31, 2022 9:08 AM
To: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: Mark Conway <[email-masked]<mailto:[email-masked]>>; Pawan Kaura <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Subject: FW: Order No.9592011610

Hi Mustehsan,
Can you please have this return order collected and refund processed at the earliest, please ..

Regards,
Bala Subramaniam

From: Mark Conway <[email-masked]<mailto:[email-masked]>>
Date: Monday, 31 October 2022 at 8:59 AM
To: Bala Subramaniam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Order No.9592011610
Hi Bala,

Can you look in to this.

Thanks & Regards,

Mark

From: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 31, 2022 8:13 AM
To: Max <[email-masked]<mailto:[email-masked]>>; Mark Conway <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Order No.9592011610

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hello,

My return still has not been collected. Please advise.

Regards,

On 30 Oct 2022, at 08:58, [email-masked]<mailto:[email-masked]> wrote:

Hello,

I’d appreciate it if you follow up and please ensure they come to collect ASAP as you have majorly inconvenienced me.

Thanks,

Maxine
0501802696

On 29 Oct 2022, at 14:16, Max <[email-masked]<mailto:[email-masked]>> wrote:

Hi Maxine,

Thank you for contacting us.

We sincerely apologize for any inconvenience caused,

We would like to inform you that a return request for order No.9592011610 has been created on 29-10-2022  and the request will be received by the transport partner LMG within 2 to 5 working days. In the event that the returns are not received by the transportation partner within the specified time, please contact us again in order to serve you to the fullest.

You can also track your return request via the LMG website https://rb.gy/siofhc<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Frb.gy%2Fsiofhc&data=05%7C01%7Cprakash.iyangar%40landmarkgroup.com%7C4b3d080781774820fb7e08dabb0da1e0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638027964461753996%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=4A0rgxIsr%2F7LYFVX3VQyoefecjhq8X20NCE19uHM5No%3D&reserved=0> through the tracking number
RP102922001914.

Thank you for your shopping and cooperation with us.

Do not hesitate to contact us if you have any inquiries.

Thank you,
Max Support Team
5066201:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com