Subject: Re: Ticket Assigned - Damaged item
From: Apoorv Joshi <[email-masked]>
To: malik ismail <[email-masked]>
Date: Mon, 24 Oct 2022 23:01:51 -0700 (MST)

Hi Malik, 

Voucher has been shared and we have closed this case. 

Regards, 
Apoorv 

From: "malik ismail" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Sent: Monday, October 24, 2022 6:03:57 PM 
Subject: FW: Ticket Assigned - Damaged item 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] , 

Please share below voucher with customer and close the case. 

Ticket 4889072 

Order ID 6160600451 

Regards, 

Malik 

From: Nisha Balakrishna <[email-masked]> 
Sent: Monday, October 24, 2022 4:29 PM 
To: Malik Ismail <[email-masked]>; Vriddhi Sharma <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: Re: Ticket Assigned - Damaged item 

Dear Babyshop Team, 

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change. 

Code: 023-7162-53AB-3L5H-6C|Start Date: 24.10.2022 00:00:00|End Date: 24.12.2022 00:00:00 

Type: Serial Voucher|Concept: BABYSHOP|Territory: KSA|Checkout Site: N/A 

Value: 185 SAR|Minimum Threshold Value: 186 SAR|Maximum Discount: N/A|Combinable with other vouchers: TRUE 

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1 

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A|First Time User Restriction: N/A 

Regards, 

Nisha Balakrishna 

Ecommerce Content Merchandiser 

Landmark Group 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, October 24, 2022 at 3:14 PM 
To: Vriddhi Sharma < [ mailto:[email-masked] | [email-masked] ] >, Nisha Balakrishna < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Ticket Assigned - Damaged item 

Hi Nisha, 

Reminder please. 

Regards, 

Malik 

From: Vriddhi Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, October 24, 2022 10:56 AM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Nisha Balakrishna < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Ticket Assigned - Damaged item 

Adding ++ [ mailto:[email-masked] | @Nisha ] 

Best regards, 

Vriddhi Sharma 

E-Commerce Content Merchandiser 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, 23 October 2022 at 12:40 PM 
To: Vriddhi Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Ticket Assigned - Damaged item 

Hi [ mailto:[email-masked] | 
@Vriddhi Sharma ] 

Please issue voucher worth SAR 185 TH 186 for BabyShop valid for 2 months. 

Regards, 

Malik 

From: Ankkur Gupta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 26, 2022 6:09 PM 
To: Mohamed Nagy < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Ticket Assigned - Damaged item 

Hi [ mailto:[email-masked] | 
@Mohamed Nagy ] , 

Unfortunately, this item is out of stock on site. Please issue the GV of same amount to customer. 

Please update customer on action taken. 

Regards, 
Ankur 

From: Mohamed Nagy < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 26 September 2022 4:58 PM 
To: Ankkur Gupta < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Ticket Assigned - Damaged item 
Importance: High 

Hi [ mailto:[email-masked] | 
@Ankkur Gupta ] , 

Appreciate you advice regarding this case. 

Regards, 

Mohamed Nagy 

From: Babyshop < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 26, 2022 1:47 PM 
To: Mohamed Nagy < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Ticket Assigned - Damaged item 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Mohamed Nagy, 

A new ticket has been assigned to you. Please follow the link below to view the ticket. 

Damaged item 

Hi Team, 

we have raised to 3rd party but not getting any response 

Order ID: 6160600451 
Delivery date: 8/11/22 4:24 PM 

Kindly advise and assist us on this issue, this customer has bought this item ( 164382857 - First Kid - First Kid Spider-Man Print 5-Piece Trolley Backpack Set - 16 inches ) 
which has 1 year warranty. After 2 weeks of using the zipper has broke and the fabric has tearing and scratches all over as customer is complaining about the quality compared to the price and the product did not last more than 2 weeks. 

Customer wishes to return/exchange, kindly assist and advise. 

Thanks for the help! 

Regards, 
Support Team. 

Ticket attachments : 1. [ https://helpae.babyshopstores.com/helpdesk/attachments/2044000024760 | IMG20220913201000.jpg ] 
2. [ https://helpae.babyshopstores.com/helpdesk/attachments/2044000024762 | 
IMG20220913200951.jpg ] 
3. [ https://helpae.babyshopstores.com/helpdesk/attachments/2044000024764 | 
IMG20220913201005.jpg ] 
4. [ https://helpae.babyshopstores.com/helpdesk/attachments/2044000024765 | 
IMG20220913201018.jpg ] 
5. [ https://helpae.babyshopstores.com/helpdesk/attachments/2044000024766 | 
IMG20220913201037.jpg ] 
[ https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4889072 | https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4889072 ] 

4889072:1125156 
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