Subject: Re: FD License Tracker
From: Saurabh Dadu <[email-masked]>
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Syed Attaullah <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Yahia Taha <[email-masked]>, Apoorv Joshi <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Fri, 21 Oct 2022 14:05:20 +0000

Dear Mahmoud,

I hope you are well. We've updated the count for FC licenses used from our side as well. Can you please get Crystal team to also update the sheet Raw User Detail, Column D

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Sent: 21 October 2022 7:03 PM
To: Saurabh Dadu <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Syed Attaullah <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Yahia Taha <[email-masked]>; Apoorv Joshi <[email-masked]>; Deeksha Dadu <[email-masked]>
Subject: RE: FD License Tracker

Hi Saurabh,

You can filer them “Column1.is_deactivated is False”

From: Saurabh Dadu [email-masked]<mailto:[email-masked]>
Sent: Friday, October 21, 2022 5:19 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Syed Attaullah <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Yahia Taha <[email-masked]>; Apoorv Joshi <[email-masked]>; Deeksha Dadu <[email-masked]>
Subject: Re: FD License Tracker

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear Mahmoud,

Thank you. The excel you shared includes deleted agents also. You currently have only 71 billed agents and others are deleted agents. 

Please can you share the list only of "Billed" agents so we can verify.

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: 21 October 2022 6:36 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Syed Attaullah <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: RE: FD License Tracker

Hi Saurabh,

Attached freshchat user list

From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 21, 2022 4:47 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Syed Attaullah <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: FD License Tracker

CAUTION: External email sender. Use care when clicking on links or opening attachments!

These were downloaded yesterday from Freshdesk (not Freshchat).

However it should be easy to map Freshdesk users to Freshchat, as usernames will be same, and each freshchat user would have Freshdesk account. If you can download a dump from Freshchat, and add it to a separate sheet, I can link the two, so we can get the count for FC also.

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: 21 October 2022 6:15 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Syed Attaullah <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: RE: FD License Tracker

Hi Saurabh,

Please recheck if these users are from old Freshcaht account or landmarkgroup16.freshchat.com

From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 21, 2022 4:15 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Syed Attaullah <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: FD License Tracker

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear Colleagues,

Kindly find the License tracker Google Sheet.

https://docs.google.com/spreadsheets/d/1AgLKfk2k8Zxt9h2KKtWTaQSlJL1UEnrrRc9VHUKcXdA/edit?usp=sharing

We have updated here the licenses used by LSM for different concept. Kindly ask other teams to also update their usages here.

From what we can see we are currently not utilising as many licenses as we may need. Your help will be appreciated.

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

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