Subject: Re: KSA Chat - First Response Time
From: Deeksha Dadu <[email-masked]>
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: mustehsan.siddiqui <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Wed, 19 Oct 2022 12:15:01 +0000

Hi Mahmoud,

I am investigating this right now. I will come back to you with a solution in next 2 hours.

Regards,
Deeksha
________________________________
From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Sent: Wednesday, October 19, 2022 5:22 PM
To: Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>
Cc: mustehsan.siddiqui <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: KSA Chat - First Response Time

Hi ALL,

Please find below are KSA chat between 12AM to 2PM, the first response for these covnersaiton is aprox 2 hours, and some conversations get closed without response!!

Note that a common behavior for KSA chat agent at might night and early morning.

https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/0/335707/conversation/669159296757429

https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/0/335707/conversation/669159203620371

https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/0/335707/conversation/667393631058064

https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/0/335707/conversation/669167788815554

https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/0/335707/conversation/669168955878455

https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/0/335707/conversation/669170811977816

https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/0/335707/conversation/665739099509436

https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/0/335707/conversation/662461348101181

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