Subject: Re: Deleted Tickets
From: Saurabh Dadu <[email-masked]>
To: Deeksha Dadu <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Malik Ismail <[email-masked]>, mustehsan.siddiqui <[email-masked]>
Date: Wed, 19 Oct 2022 10:12:55 +0000

Hi Mahmoud,

Thank you for bringing it to our attention.

  1.  We will investigate how/why that happened, and my colleagues will get back to you on this
  2.  To ensure no one does this in future, even accidently, we have created a new permission group in FD called LSM Agents, and we have removed the permission for agents to be able to delete a ticket. I don't see a reason why agents should even have that option. I will have all the agents moved to this new permission group today.

Thanks

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Deeksha Dadu <[email-masked]>
Sent: 19 October 2022 3:39 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; [email-masked] <[email-masked]>
Cc: Malik Ismail <[email-masked]>; mustehsan.siddiqui <[email-masked]>; Saurabh Dadu <[email-masked]>
Subject: Re: Deleted Tickets

Hi Mahmoud,

Checking this right away.

Regards,
Deeksha
________________________________
From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Sent: Wednesday, October 19, 2022 3:21 PM
To: [email-masked] <[email-masked]>
Cc: Malik Ismail <[email-masked]>; mustehsan.siddiqui <[email-masked]>; Deeksha Dadu <[email-masked]>
Subject: FW: Deleted Tickets

Hi @apoorv<mailto:[email-masked]>

Please check, why the agents deleting customer emails

From: Centrepoint <[email-masked]>
Sent: Wednesday, October 19, 2022 1:49 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Subject: Deleted Tickets

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Ticket ID 5021190 deleted  by Afnan Eyad

Description

السلام عليكم ورحمة الله وبركاته لدي مشكله في طلب رقم 6155804911 شنطة يو اس بولو عندما تم الشراء كان مكتوب ان عليها ضمان عام وللاسف الشنطه رغم مبلغها المرتفع بعد ثالث اسبوع من الاستخدام تفكك القماش عن جسم الشنطه وانا الان مستاءه جدا وارجو النظر في الموضوع او استبدال الشنطه او اعطائي قسيمة شرائيه بقيمة الشنطه لشراء غيرها نظرا لسوء مصنعيتها ولو اردتم ان ارسل لكم صور

[١٢:٣٤ م] Apoorv Joshi

and tell them that the customer is reporting regarding quality of item, and item has a 1 year warranty

[١٢:٣٤ م] Apoorv Joshi

can you please check and advise us on this as we are not getting an update from concerned team

Subject  Returns

[email-masked]<mailto:[email-masked]>

Last public comment

Last private comment

Group is LSM KSA Call Center

5021190:1125156

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