Subject: Re: Deleted Tickets
From: Apoorv Joshi <[email-masked]>
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: malik ismail <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 19 Oct 2022 03:10:51 -0700 (MST)

Hi Mahmoud, 

I am checking on this with the agent and is giving her a strict warning against this. 

I will update you as well after I discuss with her. 

Thank you for sharing this feedback. 

Regards, 
Apoorv 

From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "malik ismail" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Wednesday, October 19, 2022 3:21:58 PM 
Subject: FW: Deleted Tickets 

Hi [ mailto:[email-masked] | 
@apoorv ] 

Please check, why the agents deleting customer emails 

From: Centrepoint <[email-masked]> 
Sent: Wednesday, October 19, 2022 1:49 PM 
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]> 
Subject: Deleted Tickets 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Ticket ID 5021190 deleted by Afnan Eyad 

Description 

السلام عليكم ورحمة الله وبركاته لدي مشكله في طلب رقم 6155804911 شنطة يو اس بولو عندما تم الشراء كان مكتوب ان عليها ضمان عام وللاسف الشنطه رغم مبلغها المرتفع بعد ثالث اسبوع من الاستخدام تفكك القماش عن جسم الشنطه وانا الان مستاءه جدا وارجو النظر في الموضوع او استبدال الشنطه او اعطائي قسيمة شرائيه بقيمة الشنطه لشراء غيرها نظرا لسوء مصنعيتها ولو اردتم ان ارسل لكم صور 

[ ١٢:٣٤ م ] Apoorv Joshi 

and tell them that the customer is reporting regarding quality of item, and item has a 1 year warranty 

[ ١٢:٣٤ م ] Apoorv Joshi 

can you please check and advise us on this as we are not getting an update from concerned team 

Subject Returns 

[ mailto:[email-masked] | [email-masked] ] 

Last public comment 

Last private comment 

Group is LSM KSA Call Center 

5021190:1125156 
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