Subject: Re: Spam Email
From: Deeksha Dadu <[email-masked]>
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: mustehsan.siddiqui <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>
Date: Tue, 4 Oct 2022 12:20:17 +0000

Hi Mahmoud,

I investigated this. This is a mistake by Nikhil. He tells me that on Sep 26th, we received a deluge of tickets from this email address in KSA automation tagging group. When Nikhil was informed about it, he merged and closed them but it did not occur to him that he should have also marked it as spam. This was an intentional mistake by him and he is apologetic about it.

We have marked this email address as spam for now. I will speak with Saurabh about this and see how to exclude them from reports.

Sorry about this

Kind regards,
Deeksha

________________________________
From: Deeksha Dadu <[email-masked]>
Sent: Tuesday, October 4, 2022 5:12 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>
Cc: mustehsan.siddiqui <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: Spam Email

Hi Mahmoud,

Checking this right away, we will be taking action against the agents.

Regards,
Deeksha
________________________________
From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Sent: Tuesday, October 4, 2022 4:14 PM
To: Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>
Cc: mustehsan.siddiqui <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Spam Email

Hi All,

Hope you are doing well.

Please check we received 1217 Spam tickets the below ID in last 90 days, however support team merge and close them all.

Which impacting total average resolutions and agents’ productivity, instead mark it as Spam.

[email-masked]<mailto:[email-masked]>

thanks

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com