Subject: Re: In House fresh-chat access details
From: Syed Ataullah <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, murtaza kutiyanawala <[email-masked]>, Deeksha Dadu <[email-masked]>, Apoorv Joshi <[email-masked]>, Sabry Yousef <[email-masked]>, anslem misquitta <[email-masked]>
Date: Wed, 28 Sep 2022 05:36:09 -0700 (MST)

Hi Sir, 

Please find the details in attachment as per your request. 

Regards 
Syed Ataullah 

From: "Saurabh Dadu" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Sabry Yousef" <[email-masked]>, "anslem misquitta" <[email-masked]>, "Syed Ataullah" <[email-masked]> 
Sent: Wednesday, September 28, 2022 3:49:47 PM 
Subject: Re: In House fresh-chat access details 

Sure - Will create a google doc and share 

[ mailto:[email-masked] | @Apoorv Joshi ] , [ mailto:[email-masked] | 
@Syed Ataullah ] - Please can you share all your user names with me. Please share KSA and non KSA separate. 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Jessie Caparas <[email-masked]> 
Sent: 28 September 2022 3:47 PM 
To: Saurabh Dadu <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Deeksha Dadu <[email-masked]> 
Cc: Sabry Yousef <[email-masked]>; Anslem Misquitta <[email-masked]>; Syed Ataullah <[email-masked]> 
Subject: RE: In House fresh-chat access details 

Hi [ mailto:[email-masked] | 
@Saurabh Dadu ] 

Sure that will be great. 

To start off, can we ask your team to make a list of all the users & share the file with me? 

Jessie Caparas 

Team Leader 

+971 4 5172087 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

From: Saurabh Dadu <[email-masked]> 
Sent: Wednesday, September 28, 2022 12:20 PM 
To: Jessie Caparas <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Deeksha Dadu <[email-masked]> 
Cc: Sabry Yousef <[email-masked]>; Anslem Misquitta <[email-masked]>; Syed Ataullah <[email-masked]> 
Subject: Re: In House fresh-chat access details 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Jessie, 

I hope you are in good health 

A license tracker can be something like a Google sheet. Which would have names of each agent on Freshdesk and Freshchat, and which concept/region they work for. 

Every time a new agent is added, or an old one removed we can then track in real time how many licenses are being used by a specific department/concept/region. 

This will make your life a lot easier when it comes to allocating FD/FC licenses. 

Saurabh Dadu 

LiveSalesman 

India: +91 120 4332621 x 17 

US: 1 240 949 2437 

Cell: +91 9810175203 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 28 September 2022 11:37 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] >; Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sabry Yousef < [ mailto:[email-masked] | [email-masked] ] >; Anslem Misquitta < [ mailto:[email-masked] | [email-masked] ] >; Syed Ataullah < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: In House fresh-chat access details 

Hi [ mailto:[email-masked] | 
@Saurabh Dadu ] 

Good day. 

What do you mean by license tracker? How will that help? 

Jessie Caparas 

Team Leader 

+971 4 5172087 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

From: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 26, 2022 1:02 PM 
To: Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] >; Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sabry Yousef < [ mailto:[email-masked] | [email-masked] ] >; Anslem Misquitta < [ mailto:[email-masked] | [email-masked] ] >; Syed Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: In House fresh-chat access details 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Dear Murthaza, Jessie, 

I hope you both are well. Freshchat for HB has moved to the new FC platform, and we are not sure how many licenses you have allocated for HB, however it appears that there are no additional licenses available in FC. 

As per Murthaza's email HB UAE needs 11 FC licenses, and we currently only have 7. 

This appears to be a case where all FC licenses are in use on new platform. [ mailto:[email-masked] | @Jessie Caparas ] can we possibly create a license tracker, to make sure HB has 11 licenses available? 

Saurabh Dadu 

LiveSalesman 

India: +91 120 4332621 x 17 

US: 1 240 949 2437 

Cell: +91 9810175203 

From: Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 26 September 2022 2:23 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sabry Yousef < [ mailto:[email-masked] | [email-masked] ] >; Anslem Misquitta < [ mailto:[email-masked] | [email-masked] ] >; Syed Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: In House fresh-chat access details 

Hi Deeksha, 

Below is the count of licenses that we should be having until FY 22/23 

	

Team 	

FD 	

FC 

LSM 	

11 	

11 

Crystel 	

20 	

	

In House 	

6 	

4 

Total 	

37 	

15 

	

Murtaza Kutiyanawala 

Team Lead – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 2414 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0 | www.homeboxstores.com ] 

From: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 26, 2022 12:37 PM 
To: Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sabry Yousef < [ mailto:[email-masked] | [email-masked] ] >; Anslem Misquitta < [ mailto:[email-masked] | [email-masked] ] >; Syed Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: In House fresh-chat access details 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Murtaza, 

Let me check with the team. I am told that we are short of licenses ourselves here and put in a request for more. I will come back to you shortly. 

Regards, 

Deeksha 

From: Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 26, 2022 2:04 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sabry Yousef < [ mailto:[email-masked] | [email-masked] ] >; Anslem Misquitta < [ mailto:[email-masked] | [email-masked] ] >; Syed Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: In House fresh-chat access details 

Hi Deeksha, 

Please help us with the FC license for our in-house team in UAE. 

	

Murtaza Kutiyanawala 

Team Lead – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 2414 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0 | www.homeboxstores.com ] 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 26, 2022 12:33 PM 
To: Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sabry Yousef < [ mailto:[email-masked] | [email-masked] ] >; Anslem Misquitta < [ mailto:[email-masked] | [email-masked] ] >; Syed Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: In House fresh-chat access details 
Importance: High 

Hi [ mailto:[email-masked] | 
@Murtaza Kutiyanawala ] 

The team didn’t delete any licenses recently. 

Have you checked with LSM team as well? 

Jessie Caparas 

Team Leader 

+971 4 5172087 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

From: Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 26, 2022 10:56 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sabry Yousef < [ mailto:[email-masked] | [email-masked] ] >; Anslem Misquitta < [ mailto:[email-masked] | [email-masked] ] >; Syed Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: In House fresh-chat access details 

Hi Jessie, 

Just wanted to check for Fresh Char assess, as per the attached email we should have 15 IDs but Sayeed is saying that he has only 7 IDs for Fresh Chat. 

	

Murtaza Kutiyanawala 

Team Lead – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 2414 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0 | www.homeboxstores.com ] 

From: Syed Ataullah < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, September 24, 2022 3:59 PM 
To: Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sabry Yousef < [ mailto:[email-masked] | [email-masked] ] >; Anslem Misquitta < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: In House fresh-chat access details 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Murtaza. 

As we discussed on Call, we don't have UAE in-house new freshchat access. 

Regards 

Syed Ataullah 

From: "murtaza kutiyanawala" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Syed Ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Sabry Yousef" < [ mailto:[email-masked] | [email-masked] ] >, "anslem misquitta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, September 24, 2022 4:21:40 PM 
Subject: RE: In House fresh-chat access details 

Hi Syed, 

Can you please share the list of UAE – in house users that have access to Fresh Chats. 

	

Murtaza Kutiyanawala 

Team Lead – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 2414 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0 | www.homeboxstores.com ] 

From: Syed Ataullah < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, September 17, 2022 11:54 AM 
To: Anslem Misquitta < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] >; Sabry Yousef < [ mailto:[email-masked] | [email-masked] ] > 
Subject: In House fresh-chat access details 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Anslem 

As we discussed we have 7 in-house chat access for HB UAE team, please find the details in the below. 

FYI I have admin access only from hb team given by HB KSA management. 

	

1 	

malek al hosan 	

Agent access 

2 	

Jok Kuol 	

Agent access 

3 	

Waseem Ahemad . Khan 	

Agent access 

4 	

Hasan Nour 	

Agent access 

5 	

Mohiuddin LSM 	

Agent access 

6 	

Alhamzi Mohammed 	

Agent access 

7 	

Aws Adra 	

Agent access 

Regards 

Syed Ataullah 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com