Subject: Re: PRODUCT_SIGNATURES
From: Apoorv Joshi <[email-masked]>
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: deeksha <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>
Date: Tue, 27 Sep 2022 04:00:25 -0700 (MST)

Hi Mahmoud, 

At the moment the product name is fetch from the product section in freshdesk which is mentioned in English, I will check this once with Saurabh sir and will get back to you. 

Regards, 
Apoorv 

From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "Mohd Imran" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Tuesday, September 27, 2022 3:26:37 PM 
Subject: RE: PRODUCT_SIGNATURES 

Hi Apoorv, 

Yes product name should be mention in Arabic for Ar sign 

From: Apoorv Joshi <[email-masked]> 
Sent: Tuesday, September 27, 2022 1:53 PM 
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]> 
Cc: deeksha <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]> 
Subject: Re: PRODUCT_SIGNATURES 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Mahmoud, 

I have added for EN and AR both and have updated them. When you say AR and En as two - do you mean to say that the product name should also appear in arabic that is Centrepoint and MAX etc. 

Regards, 

Apoorv 

From: "Mahmoud Emadeldin Mahmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "deeksha" < [ mailto:[email-masked] | [email-masked] ] >, "Mustehsan Siddiqui" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, September 27, 2022 3:15:51 PM 
Subject: RE: PRODUCT_SIGNATURES 

Hi Apoorv, 

Thanks for updates. 

Is there a way to add two Ar/Eng ? 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, September 27, 2022 1:33 PM 
To: Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Cc: deeksha < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: PRODUCT_SIGNATURES 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Mahmoud, 

All the signatures has been updated as per the update. 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mahmoud Emadeldin Mahmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "deeksha" < [ mailto:[email-masked] | [email-masked] ] >, "Mustehsan Siddiqui" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, September 27, 2022 1:50:15 PM 
Subject: Re: PRODUCT_SIGNATURES 

Hi Mahmoud, 

It will be finished by today. I will update you as soon as all the signatures has been amended in all the responses. 

Regards, 

Apoorv 

From: "Mahmoud Emadeldin Mahmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "deeksha" < [ mailto:[email-masked] | [email-masked] ] >, "Mustehsan Siddiqui" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, September 27, 2022 1:40:59 PM 
Subject: RE: PRODUCT_SIGNATURES 

Hi Apoorv, 

Any update on LSM automation response signatures update ? 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, September 23, 2022 3:17 PM 
To: Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Cc: deeksha < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: PRODUCT_SIGNATURES 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Mahmoud, 

Thank you for sharing this update. 

I will update the ending in the responses that we have. 

Regards, 

Apoorv 

From: "Mahmoud Emadeldin Mahmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "deeksha" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Mustehsan Siddiqui" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, September 23, 2022 4:36:36 PM 
Subject: PRODUCT_SIGNATURES 

Hi Team, 

Please note that we have installed and configured customed application on Freshdesk to automatically add brand signature to manual response, as below. 

Please ensure same signature configuration on LSM bot responses. 

Thank You, 

{{ product.name }} Support Team 

Thanks 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com