Subject: Shehana - Short fall
From: Saurabh Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 11 Sep 2022 12:39:49 +0000

Dear Naif,

An average chat agent should be handling easily close to 110 - 120 chats per day, and finishing the escalations. We've found out Shehana has been oversmart and has been cheating the system.

She very cleverly reaches and stops at 80 chats, which was the minimum target declared to the team.

She rather than working for 8 hours straight has only been working for 5 hours, as you can see that is the time she was online on inteliassign - see report from Yesterday

Day before yesterday: 4.5 hours:

Please accept communicate with this agent right now, and make sure we see full online time. We need to see this for everyone.

Please tell them to be full online, and we need to see them handling work honestly. For the past days of this month, we will adjust rosters to reflect actual hours worked.

This is a clear case of trying to fraud the system, and we will not accept it.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203