Subject: Order number - 6164153911
From: Nusaybah Alzuman <[email-masked]>
To: Faraz Lohani <[email-masked]>, Akshay Berry <[email-masked]>, Apoorv Joshi <[email-masked]>, Ali Mkhaimer <[email-masked]>
Cc: Qazi Mohammed <[email-masked]>, Vickum Dissanayake <[email-masked]>
Date: Thu, 8 Sep 2022 14:31:36 +0000

Dear All,

Please find the attached emails.
On Monday, we received email from customer service agent that update orders status as "PICK UP COMPLETED".
But today, we received “customer confirmed that the order was not delivered”.
Why agents asking us to update order status and again sending customer complaint.
Please educate this to your team.
Thanks for understand and cooperation.

Order number: 6164153911

Thanks
Nusaybah

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Subject: Fwd: [#4810449] - ارجاع
From: Centrepoint <[email-masked]>
To: Centrepoint Dareenmall <[email-masked]>, Qazi Mohammed <[email-masked]>, Nusaybah Alzuman <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 5 Sep 2022 08:23:07 +0000

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Please take a look at ticket #4810449<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4810449> raised by Eira201990 ([email-masked]).

Hi Team,

Problem Statement: C&C ​order status issue

Order ID: 6164153911
Store code: ShoeMart21246

Assistance Required: Need ​to update order status

Issue Description: The customer reported that he already collected the order from store but according to the hybris the order status is showing "Ready for pick up" and he is getting order pick up notifications.
​
Kindly check and update the order status as "PICK UP COMPLETED"

Thank you for your help

Regards,
The Support Team

4810449:1125156

Subject: Fwd: [#4843970] - Inbound call-6164153911
From: Centrepoint <[email-masked]>
To: Centrepoint Dareenmall <[email-masked]>, Nusaybah Alzuman <[email-masked]>, Qazi Mohammed <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 8 Sep 2022 12:10:19 +0000

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear All,

As per customer confirmation the order was not delivered but the order status shows pickup complete

Please provide us with POD

Order number: 6164153911
store code: ShoeMart21246
AWB:616415391122999991
customer number: +966551506593

Best regards,
mohammad almawaly

4843970:1125156