Subject: Freshdesk Global Access
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Thu, 8 Sep 2022 02:04:29 -0700 (MST)

Hi Jessie, 

As discussed per our conversation over Skype, we can give Global access to our agents in LSM and Ithraa team to avoid any confusions between warehouse teams. Rest assured we will make sure there are no manual responses in KSA cases from LSM agents. 

We will go ahead and give global access to our agents. 

Thank you for your help! 

Regards, 
Apoorv