Subject: Re: Tickets pendency LSM KSA Call Center
From: Saurabh Dadu <[email-masked]>
To: Malik Ismail <[email-masked]>, Deeksha Dadu <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: mustehsan.siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Mohd Imran <[email-masked]>
Date: Wed, 7 Sep 2022 17:11:01 +0000

Dear Malik,

We've found the reason why we were seeing fewer cases. We are getting this actioned now.

Kind regards,

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Saurabh Dadu <[email-masked]>
Sent: 07 September 2022 5:06 PM
To: Malik Ismail <[email-masked]>; Deeksha Dadu <[email-masked]>; Apoorv Joshi <[email-masked]>
Cc: mustehsan.siddiqui <[email-masked]>; Jessie Caparas <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Mohd Imran <[email-masked]>
Subject: Re: Tickets pendency LSM KSA Call Center

Dear Ismail,

Thank you for your email. Past 2 weeks we have been working to reduce the pendency.

I have a quick question, in your table below you see current open cases at 695 however in our Dashboard we only see 314, there seems to be a mismatch. Let me investigate

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Malik Ismail <[email-masked]>
Sent: 07 September 2022 4:51 PM
To: Deeksha Dadu <[email-masked]>; Apoorv Joshi <[email-masked]>; Saurabh Dadu <[email-masked]>
Cc: mustehsan.siddiqui <[email-masked]>; Jessie Caparas <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Mohd Imran <[email-masked]>
Subject: Tickets pendency LSM KSA Call Center

Hi Team,

The performance of LSM KSA Call Center group is very low and the number of tickets is getting increasing on daily basis.

The number of tickets may double due to upcoming offers. We need the team to expedite closure of backlog tickets.

Let us know if any support is needed.

Aging Days

Open

Pending

Waiting on Customer

Waiting on Third Party

Grand Total

>30

13

5

14

32

≤10

156

9

9

54

228

≤15

69

4

6

27

106

≤20

90

2

16

108

≤25

33

2

1

7

43

≤30

10

1

9

20

≤5

324

309

138

330

1101

Grand Total

695

327

159

457

1638

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Malik Ismail

Digital Team | Landmark Group

T: +97145172086

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