Subject: Re: Refund for order id 7693400567
From: Manish Kumar <[email-masked]>
To: malik ismail <[email-masked]>
Cc: "Zeeshan Mohammad, TCS" <[email-masked]>, Apoorv Joshi <[email-masked]>, Elbadri <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 7 Sep 2022 07:40:17 -0700 (MST)

Dear Malik, 

Kindly assist us in resolving the below issue. 

Thank you for your help. 

Regards, 
Manish 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Zeeshan Mohammad, TCS" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Elbadri" <[email-masked]> 
Sent: Monday, September 5, 2022 4:34:04 PM 
Subject: Refund for order id 7693400567 

Hi Zeeshan, 

The customer is complaining that he has returned the items for Order 7693400567 in 2020 and the refund is not yet processed. We are unable to see the order id on hybris. 

Kindly assist with the following request. 

Regards, 
Nikhil.