Subject: Tickets pendency LSM KSA Call Center
From: Malik Ismail <[email-masked]>
To: deeksha <[email-masked]>, Apoorv Joshi <[email-masked]>, Saurabh Dadu <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Mohd Imran <[email-masked]>
Date: Wed, 7 Sep 2022 11:21:39 +0000

Hi Team,

The performance of LSM KSA Call Center group is very low and the number of tickets is getting increasing on daily basis.

The number of tickets may double due to upcoming offers. We need the team to expedite closure of backlog tickets.

Let us know if any support is needed.

Aging Days
Open
Pending
Waiting on Customer
Waiting on Third Party
Grand Total
>30
13
5
14
32
≤10
156
9
9
54
228
≤15
69
4
6
27
106
≤20
90
2
16
108
≤25
33
2
1
7
43
≤30
10
1
9
20
≤5
324
309
138
330
1101
Grand Total
695
327
159
457
1638

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Malik Ismail
Digital Team | Landmark Group
T: +97145172086

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