Subject: Hessah Queues
From: Saurabh Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>, Ashish Dabral <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 4 Sep 2022 04:48:53 +0000

Dear Naif,

Good morning.

We have given instructions several times very clearly to the team that they should Not work on Untagged Cases.

Examples:
https://landmarkgroupservice.freshdesk.com/a/tickets/4822603
https://landmarkgroupservice.freshdesk.com/a/tickets/4822602
https://landmarkgroupservice.freshdesk.com/a/tickets/4822588

They have been told very strictly to only work on Customer Responded Cases in the Order Last Modified, Ascending.

Despite that I see them not following the clear instructions. Please note we can only count their productivity if they work on the work assigned by us. If they decide to just pick whatever they want to and find easy, we cannot allow that to happen.

Hessah should have only worked on this queue:

https://landmarkgroupservice.freshdesk.com/a/tickets/filters/776629?orderBy=updated_at&orderType=asc

So all the other cases (32 of them) she responded - where no action was needed from her, will not count towards her productivity. @Apoorv Joshi<mailto:[email-masked]>, @Ashish Dabral<mailto:[email-masked]> please check her productivity from yesterday and remove any tickets she worked on.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203