Subject: Benefit transfer request: 7382378389
From: Manish Kumar <[email-masked]>
To: "Zeeshan Mohammad, TCS" <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Mohmed Ghadiyali <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Aya Saoud <[email-masked]>
Date: Thu, 1 Sep 2022 06:00:38 -0700 (MST)

Hi Team, 

Please assist us on the below benefit transfer. 

Problem Statement: Refund Follow Up 

Order Date: 8/15/22 
Order ID: 7382378389 
Refund amount: 20 BHD 

Payment method: BENEFIT 

Issue description: The customer contacted us and complaining that he wants the amount to be refunded to his card account, so we have escalated the issue to Jira team under this link (https://landmark.atlassian.net/browse/REL-159060?focusedCommentId=2734796) and they confirmed that the amount has been removed from the customer's My Credit, so please check and do the needful. 

Thanks for your help! 

Regards, 
Manish