Subject: RE: [#4651945] - مموضوع بشان مبلغ استيراد
From: Malik Ismail <[email-masked]>
To: Apoorv Joshi <[email-masked]>, "Mohammed Athar (TCS)" <[email-masked]>
Cc: Centrepoint <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 29 Aug 2022 05:19:27 +0000

Hi @Mohammed Athar (TCS)<mailto:[email-masked]>,

https://landmark.atlassian.net/browse/RRF-705

please do the needful.

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, August 28, 2022 12:32 PM
To: Malik Ismail <[email-masked]>
Cc: Centrepoint <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: [#4651945] - مموضوع بشان مبلغ استيراد

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Malik,

Customer's bank details are as follows:

Bank Name: Al-Rajhi
Bank Branch Name: Al-Naseem Al-Sharqi
Account name: Sarah Askar Sanitan Al-Otaibi
Account number: 620608019254473
IBAN number: SA818000620608019254473
 Account holder's name in English: sara
.Account type: Current.

Kindly do the needful. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Centrepoint" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 17, 2022 5:34:31 PM
Subject: Re: [#4651945] - مموضوع بشان مبلغ استيراد

Hi Malik,

Customer email to share the bank details, once we have the details we will update you

Thank you for your help!

Regards,
Apoorv

________________________________
From: "malik ismail" <[email-masked]<mailto:[email-masked]>>
To: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>, "Centrepoint" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Rohit Kamath, TCS" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 17, 2022 9:32:45 AM
Subject: RE: [#4651945] - مموضوع بشان مبلغ استيراد

@Apoorv Joshi<mailto:[email-masked]>

Please do the needful.

From: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 16, 2022 6:01 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4651945] - مموضوع بشان مبلغ استيراد

Hi @Malik Ismail<mailto:[email-masked]> REFUND is failed due to transaction is DECLINED.

Kindly collect the customer bank details & create a JIRA ticket to process the refund.

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 16, 2022 9:30 AM
To: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4651945] - مموضوع بشان مبلغ استيراد

Hi @Mohammed Athar (TCS)<mailto:[email-masked]>,

Confirmed.

From: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 16, 2022 10:26 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4651945] - مموضوع بشان مبلغ استيراد

HI @Malik Ismail<mailto:[email-masked]> Please confirm to proceed with the refund for the below amount through PAYFORT.

As discussed, please note that the email id given is not matching with the email id mentioned in the order number 6154628515.

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 16, 2022 8:20 AM
To: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4651945] - مموضوع بشان مبلغ استيراد

Hi @Mohammed Athar (TCS)<mailto:[email-masked]>,

Order ID 6154628515.

Pls process refund.

Regards,
Malik
From: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 15, 2022 5:57 PM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4651945] - مموضوع بشان مبلغ استيراد

Hi Team,

We could not find any transaction with the below mentioned email id.

Kindly recheck the mail id & confirm.

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 12, 2022 10:53 AM
To: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#4651945] - مموضوع بشان مبلغ استيراد

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Athar,

Date of transaction is July 6, 2022 0.12PM

Regards,
Apoorv
تشغيل الأربعاء, 10 أغسطس في 12:59 م , Mohammed Athar <[email-masked]<mailto:[email-masked]>> كتب:
Hi Team,

Please also provide the date of transaction.

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 8, 2022 8:00 PM
To: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#4651945] - مموضوع بشان مبلغ استيراد

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Mohammad,

Kindly note that the customer used the email ID: [email-masked]<mailto:[email-masked]>

Thanks and regards
تشغيل الأحد, 7 أغسطس في 7:43 م , Mohammed Athar <[email-masked]<mailto:[email-masked]>> كتب:
Dear Team,

Please provide the email id of the customer that was used while placing the below order.

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 3, 2022 1:52 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#4651945] - مموضوع بشان مبلغ استيراد

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Kindly assist to check and update on this.

Customer is reporting deduction of SAR 96.40 from their account, we have asked the customer to raise dispute with their bank multiple times. But the customer is saying that they have contacted their bank already and the bank has asked them to check with merchant.

Attaching the screenshot for deduction which customer has shared.

Please advise further. Thank you for your help!

Regards,
Apoorv

4651945:1125156
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4651945:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

4651945:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com