Subject: Re: First Response Time (Average)
From: Deeksha Dadu <[email-masked]>
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: mustehsan.siddiqui <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Date: Wed, 24 Aug 2022 13:03:26 +0000

Hi Mahmoud,

Thank you for your email.

We are aware of this. We are adding more agents with in this week in KSA team to resolve this.

Regards,
Deeksha
________________________________
From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Sent: Wednesday, August 24, 2022 6:21 PM
To: Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>
Cc: mustehsan.siddiqui <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>
Subject: First Response Time (Average)

HI All,

Kindly note that KSA First Response Time (Average) is increasing daily recently, most of the agents are not available to attend the chat within SLA, below as example.

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