Subject: RE: Problems with One Item
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Apoorv Joshi <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Tue, 23 Aug 2022 16:02:51 +0000

Hi Saurabh,

Thanks for highlighting the below, we have escalated that to Buyers and content team.

For sure Cs team has the authority to estimate and issue compensation vouchers to handle the complaints.

Thanks
From: Saurabh Dadu <[email-masked]>
Sent: Tuesday, August 23, 2022 4:14 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>; Apoorv Joshi <[email-masked]>; Deeksha Dadu <[email-masked]>
Subject: Re: Problems with One Item

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Mohmoud,

The specific item here is 164346383 and other simmillar backpacks

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Sent: 22 August 2022 9:58 PM
To: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: mustehsan.siddiqui <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Problems with One Item

Dear Mohmoud,

While auditing tickets, I've come across several tickets that relate to one specific item A back-pack which is suppose to come with a Pencil case (Example case https://landmarkgroupservice.freshdesk.com/a/tickets/4738947)

There are several tickets where customers have received this back-pack without the Pencil case, and we have many incomplete item cases for this.

I don't know your internal process, but can you please address it with whoever is responsible to either edit the description online on website.

Also rather than offering return in this case (as its a known issue), possibly just offer  customers a small voucher as a compensation, so they can keep the bag, and get some money exchange for not getting the pencil case. We can save RMA costs.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com