Subject: Re: Problems with One Item
From: Saurabh Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Cc: mustehsan.siddiqui <[email-masked]>, Apoorv Joshi <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Tue, 23 Aug 2022 12:14:20 +0000

Dear Mohmoud,

The specific item here is 164346383 and other simmillar backpacks

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Saurabh Dadu <[email-masked]>
Sent: 22 August 2022 9:58 PM
To: [email-masked] <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>
Cc: mustehsan.siddiqui <[email-masked]>; Apoorv Joshi <[email-masked]>; Deeksha Dadu <[email-masked]>
Subject: Problems with One Item

Dear Mohmoud,

While auditing tickets, I've come across several tickets that relate to one specific item A back-pack which is suppose to come with a Pencil case (Example case https://landmarkgroupservice.freshdesk.com/a/tickets/4738947)

There are several tickets where customers have received this back-pack without the Pencil case, and we have many incomplete item cases for this.

I don't know your internal process, but can you please address it with whoever is responsible to either edit the description online on website.

Also rather than offering return in this case (as its a known issue), possibly just offer  customers a small voucher as a compensation, so they can keep the bag, and get some money exchange for not getting the pencil case. We can save RMA costs.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203