Subject: Re: INCOMPLETE CUSTOMER DETAILS-17-AUG-22
From: Apoorv Joshi <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Naif <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 23 Aug 2022 03:37:50 -0700 (MST)

Hi Malik, 

Customer shared this Account holder name for order - 6156973348: HAYA ABDUlRAHMAN MOH 

Thank you for tour help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "malik ismail" <[email-masked]> 
Cc: "Mohammed Athar" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Naif" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, August 18, 2022 4:56:48 PM 
Subject: Re: INCOMPLETE CUSTOMER DETAILS-17-AUG-22 

Hi Malik, 

Please find below the ticket ids where customers are contacted- 

6157986568 - 4745847 
6158020443 - 4745865 
6156973348 - 4745909 
6159997328 - 4746015 

Thank you for your help! 

Regards, 
Apoorv 

From: "malik ismail" <[email-masked]> 
To: "Mohammed Athar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Naif" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, August 17, 2022 5:14:06 PM 
Subject: RE: INCOMPLETE CUSTOMER DETAILS-17-AUG-22 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] [ mailto:[email-masked] | 
@Manish Kumar ] [ mailto:[email-masked] | 
@Naif ] 

Pls do the needful. 

From: Mohammed Athar (TCS) <[email-masked]> 
Sent: Wednesday, August 17, 2022 3:29 PM 
To: Malik Ismail <[email-masked]>; Mohamed Mahmoud <[email-masked]>; HCCustomer Carefloor <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Rohit Kamath (TCS) <[email-masked]>; Prabhakar Singh <[email-masked]>; KSA CCCTeamLeaders <[email-masked]>; Tarek Mohamedali <[email-masked]>; Momen Elmassry <[email-masked]> 
Subject: INCOMPLETE CUSTOMER DETAILS-17-AUG-22 

Hi All, 

Please provide the correct details for the below orders to process the refund. 

Note: If no details are received in 3 working days will close the tickets 

	

Order Nr. 	

Ticket 	

CONCEPT 	

REJECTION REASON 

6151047499 	

8789003 	

HC 	

IBAN IS INCOMPLETE 

6157986568 	

8789000 	

CP 	

Getting Msg as INVALID IBAN 

6158020443 	

8788000 	

MAX 	

SINGLE NAME 

6156973348 	

8787000 	

CP 	

Name is not matching with the bank records 

6159997328 	

8786004 	

CP 	

INCOMPLETE IBAN 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

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