Subject: RE: [#4646741] - شكوى
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Manager Cpr8 <[email-masked]>, Qazi Mohammed <[email-masked]>, Nesreen Saeed <[email-masked]>
Cc: Nusaybah Alzuman <[email-masked]>, Escalations Dxbteam <[email-masked]>, Vickum Dissanayake <[email-masked]>, Centrepoint <[email-masked]>
Date: Mon, 22 Aug 2022 11:56:52 +0000

@Nesreen<mailto:[email-masked]> @Manager Cpr8<mailto:[email-masked]>,

Reminder to solve below customer complaint. Customer waiting for follow up.

Store Name: CP- Al Othaim Mall, Al Rabwah
Customer name: Maram Al-Aqeel
Mobile number: 0505497799

Regards,
[Logo  Description automatically generated]
Akshay Berry
Vendor Support & Escalations Specialist
T: +971 4 5172125
Landmark Group HQ, Marina, Dubai, UAE

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, August 18, 2022 4:01 PM
To: Manager Cpr8 <[email-masked]>; Qazi Mohammed <[email-masked]>
Cc: Malik Ismail <[email-masked]>; Nusaybah Alzuman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Vickum Dissanayake <[email-masked]>; Nesreen Saeed <[email-masked]>; Centrepoint <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: [#4646741] - شكوى

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Qazi,

Apologies for the previous email, sending it again as it was mistakenly addressed to Mr. Malik.

Customer is saying their issue is still not resolved as they were told that their complaint has been raised with someone and he is looking forward for a follow up.

Please advise on this. Thank you for your help!

Regards,
Apoorv

________________________________
From: "malik ismail" <[email-masked]<mailto:[email-masked]>>
To: "Manager Cpr8" <[email-masked]<mailto:[email-masked]>>, "Nusaybah Alzuman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Vickum Dissanayake" <[email-masked]<mailto:[email-masked]>>, "Nesreen Saeed" <[email-masked]<mailto:[email-masked]>>, "Qazi Mohammed" <[email-masked]<mailto:[email-masked]>>, "Centrepoint" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 18, 2022 1:29:35 PM
Subject: RE: [#4646741] - شكوى

++ @Apoorv Joshi<mailto:[email-masked]>

From: Manager Cpr8 <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 17, 2022 6:58 PM
To: Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Vickum Dissanayake <[email-masked]<mailto:[email-masked]>>; Nesreen Saeed <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4646741] - شكوى

Dear all

I Call the customer and we solve the issue .

Thank you

Mohammed

From: Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 17, 2022 5:23 PM
To: Manager Cpr8 <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Vickum Dissanayake <[email-masked]<mailto:[email-masked]>>; Nesreen Saeed <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4646741] - شكوى

Hi @Manager Cpr8<mailto:[email-masked]>

As discussed, please find below complaint from customer.

Store Name: CP- Al Othaim Mall, Al Rabwah
Customer name: Maram Al-Aqeel
Mobile number: 0505497799

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 10, 2022 6:17 PM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>; Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Nesreen Saeed <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Vickum Dissanayake <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4646741] - شكوى

Hi @Nesreen<mailto:[email-masked]>,

Assist related to store complaint.

Branch Name: Centrepoint, Al Othaim Mall, Al Rabwah
Customer name: Maram Al-Aqeel
Mobile number: 0505497799

Regards,
[Logo    Description automatically generated]
Akshay Berry
Vendor Support & Escalations Specialist
T: +971 4 5172125
Landmark Group HQ, Marina, Dubai, UAE

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Friday, July 29, 2022 11:55 AM
To: Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#4646741] - شكوى

CAUTION: External email sender. Use care when clicking on links or opening attachments!
​Hi team ,

The customer complains about the bad treatment from Store Staff

And he didn't buy because of them
He gave us all the information

Please contact the customer and provide full assistance.

Othaim Mall Branch - Rabwah

The employee’s name: Khayriyah, with employee Sahar

Branch Name: Centrepoint, Al Othaim Mall, Al Rabwah

My name is Maram Al-Aqeel

- Mobile number: 0505497799
تشغيل الجمعة, 29 يوليو في 11:50 ص , Centrepoint <[email-masked]<mailto:[email-masked]>> كتب:
مرحبا عزيزي ,

شكراً لك على تواصلك معنا.

تقبل كامل اعتذارنا عن الإزعاج الذي تسببنا به.

يرجى العلم بأنه قد تم رفع طلب حضرتك للجهات المعنية و سيتم اتخاذ الإجراء اللازم بأسرع وقت ممكن و لضمان عدم تكرار هذا الخطأ مستقبلا.

لا تتردد بالاتصال بنا للحصول على مزيد من المساعدة.

أصدقائك،
فريق الدعم.

4646741:1125156
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com